Joanne Wallace
Tonbridge,Kent
Summary
- Skilled adult social care regulator with significant knowledge and understanding of the Health and Social care system. Experienced in shaping and implementing policy and in driving improvement and innovation through collaboration.
- Excellent communication and interpersonal skills and a track record of managing positive relationships with stakeholders
- Passionate and driven to deliver high quality regulation that makes a positive difference to the lives of people using services
- Exceptional organisational and leadership skills, with experience of developing high performing teams
- A significant history working for the Care Quality Commission which provides a strong understanding of the political landscape and the opportunities for improving regulation and driving improvements in the sector
- Skills and experience in developing and delivery learning activities for the business
Overview
31
31
years of professional experience
10
10
years of post-secondary education
Work History
Adult Social Care Senior Specialist
Care Quality Commission
04.2023 - Current
- Supporting operations teams through the provision of sector specific advice on regulatory matters
- Contributing to the development of the CQC Dementia Strategy
- Leading a workstream to increase/improve the implementation of the Short Observational Framework for Inspection (SOFI) in regulation
- Co-developing guidance and learning materials for the implementation of a new regulation on visiting rights
- Developing and delivering peer support and upskilling sessions for operations colleagues
- Monitoring risk and opportunities in adult social care and developing guidance and support tools for operations colleagues as required
- Engaging with trade associations through speaker events
- Delivering training for CQC in Dementia Awareness and SOFI
Inspection Manager - Adult Social Care
Care Quality Commission
12.2018 - 03.2023
- Overseeing a portfolio of services in a geographical area and supporting inspectors to identify and respond to risk in a timely and proportionate way
- Using data to oversee risk in the area
- Leading a team of inspectors to deliver high quality regulation of adult social care services
- Managing positive engagement with key partners in the area
- Developing my team and managing performance, including delivering training and learning activities
- Working with partners in other relevant sectors to oversee the quality of care across the whole system
Adult Social Care inspector
Care Quality Commission
10.2004 - 11.2018
- Monitoring a portfolio of adult social care services to identify risk and respond in a proportionate and timely way
- Conducting regulatory activity for services resulting in improvements in care, using our enforcement powers when necessary
- Supporting colleagues to deliver regulatory activity across areas
- Delivering training for CQC in Dementia Awareness and SOFI
- Managing positive stakeholder relationships with providers and partners
- Effective use of data to identify risk
- Working with colleagues in other sectors to share information and understand the wider health and care landscape in the area
Registered manager and area manager
The Avenues Trust
Sidcup, Bexley
07.1997 - 10.2004
- Managing residential services supporting adults with a learning disability
- Management of teams of staff to deliver high quality care
- Management of budgets
- Development and delivery of strategic improvement plans
- Development of staff
Care assistant
The Avenues Trust
Sidcup, Bexley
01.1993 - 07.1997
- Delivering care and support to adults with a learning disability
Education
BA hons Health and Social Care Practice - Health and Social Care
University of Kent
Canterbury 09.2006 - 06.2010
GCSEs - English language, English Literature, Maths, IT, Biology, Physics
Mascalls Academy
Tonbridge 09.1986 - 07.1992
Skills
- 20 years experience in the regulation of Adult Social Care Services
- Significant experience of using data to identify risk and opportunities
- Strong knowledge and understanding of the landscape of adult social care and the interplay with other parts of the health and care system
- A values driven commitment to improving care for people based on a clear understanding of what constitutes good care
- Significant experience in managing stakeholder relationships and engaging with key players
- Excellent communication, interpersonal and influence skills
- A proven track record of shaping policy and delivering change in a fast paced environment
- A collaborative approach to driving improvement and innovation
- An experienced leader with skills in developing high performing teams
Timeline
Adult Social Care Senior Specialist
Care Quality Commission
04.2023 - Current
Inspection Manager - Adult Social Care
Care Quality Commission
12.2018 - 03.2023
BA hons Health and Social Care Practice - Health and Social Care
University of Kent
09.2006 - 06.2010
Adult Social Care inspector
Care Quality Commission
10.2004 - 11.2018
Registered manager and area manager
The Avenues Trust
07.1997 - 10.2004
Care assistant
The Avenues Trust
01.1993 - 07.1997
GCSEs - English language, English Literature, Maths, IT, Biology, Physics
Mascalls Academy
09.1986 - 07.1992
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