Joanne Walford
Swindon,Wiltshire
Summary
Reliable Store Manager with a knack for enhancing workplace productivity and efficiency. Specialize in effective communication techniques, innovative service training methods, and creating engaging learning environments. Excel in leadership, teamwork, and adaptability, ensuring seamless knowledge transfer and skill development across diverse retail teams, with the single aim of improving customer satisfaction. Committed to fostering environments where employees are motivated to achieve personal and professional growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Levi's
Swindon
01.2018 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Maintained accurate records of employee performance reviews.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supported the developement and implementation of training and on-boarding programs to meet organizational objectives.
- Maintained records of all training activities and tracked progress for employees.
- Conducted performance evaluations and provided coaching and feedback to team members.
- Facilitated regular team meetings and workshops to foster collaboration and knowledge sharing.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Mentored team members to succeed and advance within department and company.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Presented training information via role playing, simulations and team exercises.
- Led training classes and recorded instruction for later use.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
Floor Manager
Ralph Lauren
Swindon
10.2016 - 01.2018
- Provided training and guidance to new employees regarding store policies and procedures.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Created daily work schedules for staff members according to the needs of the business.
- Coached team members on customer service techniques and provided feedback on performance.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
Section Manager
Marks & Spencers
Swindon
09.2009 - 10.2016
- Managed the recruitment process for new hires, including interviewing potential candidates.
- Supervised daily workflow activities within the section, ensuring all tasks were completed in a timely manner.
- Collaborated with other departments to coordinate projects and resolve issues promptly.
- Coached team leaders on best practices related to customer service and satisfaction.
Education
Bachelor of Arts - History
University of Portsmouth
07-2009
A-Levels -
Swindon New College
07-2006
Skills
- Interpersonal Communication
- Public Speaking
- Presentations and demonstrations
- Training delivery
- Program Monitoring and Tracking
- Attention to Detail
- Problem-solving aptitude
- Active Listening
- Staff Motivation
- Orientation and Onboarding
Certification
- Full clean driving license
Affiliations
- Spending quality time with family.
- Reading & Puzzle decoding in spare time.
- Keen and adept home renovator.
- Travelling as much as possible.
References
References available upon request.
Timeline
Store Manager
Levi's
01.2018 - Current
Floor Manager
Ralph Lauren
10.2016 - 01.2018
Section Manager
Marks & Spencers
09.2009 - 10.2016
- Full clean driving license
Bachelor of Arts - History
University of Portsmouth
A-Levels -
Swindon New College
Similar Profiles
Adan LopezAdan Lopez
Stylist at Levi'sStylist at Levi's
Anna TararyshkinaAnna Tararyshkina
Sales Associate at Levi'sSales Associate at Levi's
Arielle EsparzaArielle Esparza
Sales Associate at LEVI'SSales Associate at LEVI'S