Joanne Stocks
75 Station Road, Burgh Le Marsh,Lincolnshire
Summary
I consider myself to be a versatile professional with a talent for managing teams, overseeing projects, and improving processes. Adept at coordinating resources, setting goals, and delivering results within deadlines. Skilled at fostering positive work environments and driving team performance. Hardworking with excellent IT abilities. Coordinates internal and external communications for timely, accurate task completion. Demonstrates excellent initiative and planning skills to meet daily admin requirements. Trustworthy with over 30 years of managerial, practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
30
30
years of professional experience
Work History
Supervisor & Kitchen Staff Member
Basil's Restaurant
Burgh Le Marsh, Lincolnshire
04.2022 - Current
- Followed safe food handling, preparation and storage rules, procedures, and regulations.
- Helped kitchen team prioritize and complete high-volume orders in busy restaurant environment.
- Maintain high kitchen hygiene by regularly cleaning surfaces and equipment.
- Assisted kitchen closing duties, completing sanitation tasks and organizing stock for next opening.
- Coordinated with front-of-house staff for timely delivery of guest orders.
Office Manager
Wrates School Photography
Skegness, Lincolnshire
04.2002 - 07.2026
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
- Maintained strict confidentiality and discretion when processing sensitive data and information.
- Delivered comprehensive administrative support to senior management, aiding in decision-making processes and project management.
- Managed office supplies inventory, restocked items and negotiated with suppliers for cost-effective procurement.
- Coordinated diaries, scheduled meetings, and arranged travel itineraries for senior management to optimise time management.
- Communicated with staff through various internal platforms to keep colleagues informed of office updates.
- Coordinated maintenance of the office environment, ensuring a safe and pleasant workspace for all employees.
- Handled confidential documents and correspondence with discretion, upholding the privacy and security of sensitive information.
- Organised and maintained digital filing systems, ensuring efficient document retrieval and data protection compliance.
Retail Deputy Manager
Contessa
Skegness, Lincolnshire
06.2000 - 03.2002
- Organised staff schedules, holiday rotas, and shift patterns to ensure seamless store operations.
- Handled customer complaints with empathy and professionalism, restoring customer satisfaction.
- Closely monitored team performance, identifying improvements and managing change.
- Oversaw visual merchandising, ensuring displays were attractive and in line with brand guidelines.
- Interacted with customers to develop rapport, determine shopping needs and upsell or cross-sell items and resolve complaints.
- Led the visual merchandising efforts, creating captivating displays that drove product sales.
- Coordinated in-store promotions and events to engage the local community and enhance brand image.
Estate Agent Manager
Greystones Estate Agents
Skegness, Lincolnshire
03.1996 - 05.2000
- Marketed properties effectively through various channels, including online platforms and estate agency windows.
- Developed and maintained strong relationships with property owners, offering personalised service and advice.
- Provided regular updates to clients on market trends, offering strategic advice on buying, selling, or letting.
- Created and maintained a database of clients, keeping them informed of relevant properties and market updates.
- Negotiated sales and lettings agreements, achieving optimal terms for both sellers and landlords.
- Promoted property sales through adverts, open houses and participation in multiple listing services.
- Conducted property viewings, highlighting key features to prospective buyers and tenants.
- Collaborated with solicitors and other professionals to streamline the property transaction process.
- Prepared detailed property descriptions and photographs for marketing materials and online listings.
- Met and exceeded sales goals through consultative sales techniques and closing abilities.
- Followed-up with prospects and hot leads to obtain exclusives and drive new sales.
- Utilised advanced negotiation skills to close deals efficiently, meeting both buyer and seller expectations.
- Estimated property value by conducting comparative market analysis.
Education
NVQ Level 2 - IT
Isis Training
Skegness1996
NVQ Level 2 - Hair Dressing
Skegnes Vocational College of Hairdressing
Skegness1994
GCSEs -
Earl of Scarbrough High School
Skegness1992
Skills
- Office management
- Business administration
- Data protection compliance
- Staff coordination
- Time management
- Team leadership
- Microsoft Office
- Excel
Additional Information
Referees:-
- Mr K Bagley (Managing Director), Wrates School Photography, Plot 41, Brunel Drive, Newark, Notts, NG24 2EG. kitz@wrates.co.uk. 0800 0288221
- Mr S Clow (Proprietor), Lyndhurst Garden Centre 7 Basil's Restaurant, Skegness Road, Burgh Le Marsh, Skegness, Lincolnshire, PE24 5AA. 01754 810295
Timeline
Supervisor & Kitchen Staff Member
Basil's Restaurant
04.2022 - Current
Office Manager
Wrates School Photography
04.2002 - 07.2026
Retail Deputy Manager
Contessa
06.2000 - 03.2002
Estate Agent Manager
Greystones Estate Agents
03.1996 - 05.2000
NVQ Level 2 - IT
Isis Training
NVQ Level 2 - Hair Dressing
Skegnes Vocational College of Hairdressing
GCSEs -
Earl of Scarbrough High School