Joanne Sedgley
Maldon,Essex
Summary
Highly experienced professional with 36 years of progressive service at Tesco. Extensive expertise in senior retail leadership. Skilled in leading large teams, managing HR and personnel functions. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Overview
36
36
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Lead Dot Com Manager
Tesco Stores Limited
Maldon, Essex
2022.09 - Current
- Lead the online grocery operations, focusing on home shopping click and collect services and whoosh services.
- Managed large cross-functional teams in delivering high service levels and achieving performance KPIs.
- Contributed to driving productivity improvements and operational efficiencies.
- Ensured excellent customer satisfaction and timely delivery metrics.
- Managed labour planning, forecasting, and cost control.
- Promoted safety for all colleagues and ensured drivers complied with legal requirements for vehicles on the road.
Refit Manager
Tesco Stores Limited
Maldon, Essex
2022.04 - 2022.09
- Led store refit programme with minimal disruption to trading and customers.
- Coordinated contractors working in store, stock movement and new layout.
- Scheduled colleagues' resources to implement changes and merchandise stock according to new plans.
- Delivered the project safely, on time and to company standards.
Lead GM and F&F Manager
Tesco Stores Limited
Maldon, Essex
2016.04 - 2022.04
- Accountable for General Merchandise and F&F Clothing performance.
- Delivered strong sales growth and margin control.
- Managed stock control, seasonal launches and promotional planning.
- Led large teams to deliver high standards in merchandising and availability.
Personnel Manager
Tesco Stores Limited
Braintree, Essex
2014.04 - 2016.04
- Led all people functions including recruitment, workforce planning, ER casework and performance improvement.
- Provided strategic HR support to the senior store leadership.
- Improved colleague engagement and reduced absence levels.
- Ensured full compliance with employment legislation and company policy.
Team Manager
Tesco Stores Limited
Various, Essex
1990.04 - 2026.01
Project Manager - Click and Collect Roll Out
Tesco Stores Limited
Welwyn Garden City, Hertfordshire
2012.06 - 2014.04
- Led the national rollout for the South East of online parcel Click and Collect services across multiple store formats.
- Coordinated with cross-functional teams including operations, IT and store leadership.
- Delivered project milestones on time and within budget.
- Supported store teams through change implementation and training.
- Played a key role in expanding Tesco's omnichannel capability.
Express Store Manager
Tesco Stores Limited
Various, Essex
2003.01 - 2012.06
- Full profit & loss accountability for Express format stores.
- Managed all store operations including commercial delivery, staffing, compliance and community engagement.
- Consistently delivered sales growth and shrink control.
- Developed future leaders through coaching and succession planning.
Education
Diploma of Higher Education - Travel Studies
Barking and Dagenham College
Romford 1990.09 - 1992.06
GCSEs - English, English Literature, Maths, Biology, Chemistry, Art, Food Studies, History and Design & Tech
Redden Court School
Harold Wood, Havering 1985.09 - 1990.07
Skills
- Senior Retail Leadership
- Multi-Department Store Management
- Online & Click & Collect Operations
- Large Team Leadership and Development
- HR and Personnel Management
- Commercial and KPI Delivery
- Change and Project Management
- Store Refit and Transformation
- Operational Efficiency
- Customer Experience Strategy
- Compliance and Risk Management
Certification
- DPS Licence Holder
References
References available upon request.
Timeline
Lead Dot Com Manager
Tesco Stores Limited
2022.09 - Current
Refit Manager
Tesco Stores Limited
2022.04 - 2022.09
Lead GM and F&F Manager
Tesco Stores Limited
2016.04 - 2022.04
Personnel Manager
Tesco Stores Limited
2014.04 - 2016.04
Project Manager - Click and Collect Roll Out
Tesco Stores Limited
2012.06 - 2014.04
Express Store Manager
Tesco Stores Limited
2003.01 - 2012.06
Diploma of Higher Education - Travel Studies
Barking and Dagenham College
1990.09 - 1992.06
Team Manager
Tesco Stores Limited
1990.04 - 2026.01
GCSEs - English, English Literature, Maths, Biology, Chemistry, Art, Food Studies, History and Design & Tech
Redden Court School
1985.09 - 1990.07