Joanne Roberts

Ensured compliance with regulatory standards, protecting brand reputation.

• Liaised with senior management to discuss operational updates and improvements.
• Managed crisis situations swiftly to minimise potential risk or damage.
• Cultivated strong relationships with key stakeholders to drive business growth.
• Promoted positive work environment which increased employee retention rate.
• Analysed sales data regularly for informed decision-making processes.
• Oversaw successful product launches contributing to increased market share.
• Improved team efficiency by implementing new strategies for task delegation.
• Managed budgets effectively, maintaining financial health of designated area stores.
• Led multiple teams across different areas, fostering collaboration and communication.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Resolved conflicts promptly to promote positive environments for customers.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Created and implemented best practice policies and processes to aid operational performance.
• Managed team of 120 staff, driving performance with motivational strategies to exceed sales targets.
• Optimised sales methods to best engage, acquire and retain customers.

• Streamlined supply chain processes, resulting in improved delivery timescales.
• Established robust relationships with vendors to secure competitive pricing.
• Enhanced team efficiency through consistent training programmes.
• Managed event logistics from concept to completion, ensuring seamless client experiences.
• Upheld hygiene and safety regulations through regular checks and audits.
• Handled event logistics from concept to completion, delivering seamless experiences for clients.
• Fostered collaborative work environment amongst staff members contributing to better productivity.
• Optimised inventory management processes, avoiding unnecessary wastage and saving costs.
• Managed all aspects of kitchen operations, ensuring smooth workflow.
• Conducted regular staff meetings for improved communication within team.
• Developed seasonal menus for diverse events, leading to positive feedback.
• Ensured client satisfaction by maintaining high standards in food quality and presentation.
• Coordinated large-scale catering events, contributing to company's reputation.
• Hired and managed catering staff to perform best practices and quality standards.
• Supervised food preparation for events, assessing for quality, proper plating and portioning.
• Identified and arranged for catering team training, building skills and knowledge.
• Reconciled cash and credit card transactions to maintain accurate records.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Prepared rotas for up to 15 colleagues to achieve stable coverage while minimising payroll costs.

• Organised property maintenance and insurance renewals, preventing damage and coverage lapses.
• Handled communication with creditors promptly maintaining positive relations.
• Managed estate documentation, ensuring legal compliance.
• Reviewed financial statements regularly to ensure accuracy in account balances.
• Liaised with estate agents regarding property sales, promoting successful transactions.
• Managed 200+ rental properties with outstanding planning and organisation.
• Facilitated payment of outstanding debts and taxes through effective financial management.
• Handled communication with creditors promptly to maintain positive relationships.