Joanne Reid
Crewe,Cheshire
Summary
Dedicated and compassionate care professional with over 25 years experience in mental health and behavioural support, safeguarding and crisis intervention across the NHS, social care and education settings. FREC 3/4 completed, with hands on training in emergency patient assessment DRABC/CABCDE and life saving response care. Confident in working calmly under pressure, providing reassurance, clear communication and effective emergency scene support. Skilled in trauma informed care and multi agency working, with a strong commitment to patient safety, accurate documentation, and ongoing frontline development within pre-hospital , support and medical environments.
Overview
24
24
years of professional experience
1
1
Certification
Work history
Event Medical Responder Freelance / Bank
HMAS Medical & Ambulance Service
2025.10 - Current
- First responder providing life saving emergency care at events.
- Patient assessments using DRABCDE/ CABCDE
- Supporting safe transfer and escalation when required
- Working under clinical governance and team supervision
- Remaining calm when managing distressed or unwell patients
Crisis & Behaviour Support Practitioner
Freelance
2023.01 - 2026.02
- Delivering targeted client support using neuropsychology, NLP, and trauma-informed approaches.
- Integrated practical coaching tools and frequency-based wellbeing techniques.
- Developed resources to support mental health and emotional regulation.
General Manager
Fandango Ventures Ltd
Cheshire
2023.02 - 2024.04
- Brought in to rescue and transform a failing business. Led a full operational turnaround including staff restructuring, service redesign, and hands-on site improvements.
- Built a cohesive, motivated team culture, resulting in a high-retention workforce and a positive, collaborative working environment.
- Recognised for creating a supportive workplace that staff were proud to be part of.
Family Support Worker
Cheshire East Social Care (via Prospero)
2022.08 - 2023.01
- Managed high-risk safeguarding cases.
- Coordinated with schools, social workers & health services.
- Provided intensive support to families in crisis.
Mental Health Link Worker
NHS (Cheshire West PCN)
2021.05 - 2022.08
- First contact support for patients in crisis.
- Delivered triage and care coordination across GP surgeries.
- Developed holistic care plans to reduce GP caseloads.
Case Worker
Warrington Borough Council
2020.01 - 2021.05
- Supported vulnerable adults through complex health protocols, housing, and social needs.
- Maintained accurate data records and multi-agency case notes.
- Provided advocacy, emotional support, and practical help with benefits, referrals, and care planning.
- Worked collaboratively with Adult Services, health teams, and community partners to ensure wraparound support.
Family Practitioner
Catch22
Cheshire
2019.01 - 2019.12
- Social work, delivering targeted parenting interventions.
- Improved family dynamics through structured support for child in need status.
- Guided vulnerable families through complex health and care systems.
Personal Development Centre Manager
Beaverwood School
2007.01 - 2012.12
- Founded and led behaviour unit; significantly reduced exclusions through structured intervention.
Learning Support Unit Manager
Victoria Community College
2002.01 - 2007.12
- Revamped underperforming unit into a successful model of inclusion and a new behavioural support centre.
Education
Level 4 First Response Emergency Care (FREC4) -
Qualsafe Awards
01/2026 -
Level 3 First Response Emergency Care (FREC 3) -
QualSafe Awards
Neuropsychology & NLP Practitioner Dip Level 4 -
ABNLP
Diploma of Higher Education in Counselling - undefined
BACP
Intermediate Counselling in Level 2 - undefined
BACP
Emotional Intelligence Certificate - undefined
Skills
- Trauma-informed care and crisis intervention
- Safeguarding children and vulnerable adults
- Calm de-escalation techniques
- Mental health support and emotional wellbeing
- Effective communication under pressure
- Emergency response and scene management
- Positive attitude and approachability
- Patient observation and triage (CABCDE/DRABC)
Certification
- Qualsafe Awards First Response Emergency Care FREC 3/4
- Safeguarding Adults & Children Levels 1 & 2
- Neuropsychology & Master NLP Level 4 Dip
- Enhanced DBS Certificate on the Update Service
- Full UK driving licence (C1 included )
REFERENCES
References available upon request
DBS
- Enhanced DBS (Update Service)
- Full UK Driving Licence
OTHER INFORMATION
Available on request
Timeline
Event Medical Responder Freelance / Bank
HMAS Medical & Ambulance Service
2025.10 - Current
General Manager
Fandango Ventures Ltd
2023.02 - 2024.04
Crisis & Behaviour Support Practitioner
Freelance
2023.01 - 2026.02
Family Support Worker
Cheshire East Social Care (via Prospero)
2022.08 - 2023.01
Mental Health Link Worker
NHS (Cheshire West PCN)
2021.05 - 2022.08
Case Worker
Warrington Borough Council
2020.01 - 2021.05
Family Practitioner
Catch22
2019.01 - 2019.12
Personal Development Centre Manager
Beaverwood School
2007.01 - 2012.12
Learning Support Unit Manager
Victoria Community College
2002.01 - 2007.12
Diploma of Higher Education in Counselling - undefined
BACP
Intermediate Counselling in Level 2 - undefined
BACP
Emotional Intelligence Certificate - undefined
Level 4 First Response Emergency Care (FREC4) -
Qualsafe Awards
01/2026 -
Level 3 First Response Emergency Care (FREC 3) -
QualSafe Awards
Neuropsychology & NLP Practitioner Dip Level 4 -
ABNLP