Joanne Raymond
Chelmsford,Essex
Summary
I am a dedicated professional with a strong background in outstanding customer service and effective listening. I can demonstrate exceptional skills in patience and empathy, initiative taking, and time management. I am proficient in stock control, complaint handling, payment processing, and refund and exchange processing. I am very experienced in till and cash handling, store opening and closing duties, and face-to-face selling. I am computer literate using Microsoft word and excel, with a positive attitude towards health and safety regulations. I am committed to delivering an exceptional service while maintaining high standards of operational efficiency.
Overview
30
30
years of professional experience
Work history
Sales assistant
Krafft Jewellers
Chelmsford, Essex
2013.09 - Current
- Managed till operations smoothly, reducing waiting time for customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Built strong relationships with regular customers for repeat business.
- Managed the shop on a day to day basis when the Manager was on away by opening and closing the shop, cashing up and securing the jewellery in the safe.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Assisted customers with product selection for optimal satisfaction.
- Delivered exceptional after-sales service, encouraging repeat business.
- Offered personalised shopping advice to enhance customer experiences.
- Utilised excellent communication skills to provide detailed product information.
- Improved customer service by efficiently handling queries and complaints.
- Trained new staff members, fostering a supportive working environment.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Customer assistant
Tesco Superstore
Chelmsford, Essex
2000.11 - 2007.03
- Stocked shelves regularly for easy access to products by customers.
- Handled cash and card payments with accuracy.
- Offered advice on product selection for enhanced levels of support and service.
- worked in the dot com department which was to pick customers shopping ready to bring delivered.
- worked in the petrol station serving customers when they filled up with petrol.
- worked as a cashier
Staff Supervisor
Wacky Warehouse/White Hart Pub
Chelmsford, Essex
1997.02 - 2001.05
- Created detailed schedules to streamline work processes.
- Managed multiple projects, ensuring organisation and efficiency.
- Addressed customer complaints and resolved issues.
- organising children's parties
- Running the wacky warehouse on a day to day basis
- also worked in the pub/restaurant as a waitress and bar staff
Order picker
Farah Warehouse
Witham, Essex
1996.07 - 1996.11
- Resolved discrepancies between ordered and picked items swiftly; increased customer satisfaction.
- Packed orders securely, reducing damage during transit.
- Coordinated effectively with team members to expedite order fulfilment process.
- Facilitated smooth workflow by reporting discrepancies or issues promptly to supervisors.
- Improved warehouse efficiency by adhering to picking procedures and standards.
Education
GCSEs -
Chelmer Valley High School
Chelmsford 09/1990 - 06/1996
Skills
- Patience and Empathy
- Initiative taking
- Time management
- Stock control
- Complaint handling
- Positive attitude
- Effective listening
- Payment Processing
- Refund and exchange processing
- Outstanding customer service
- Till and cash handling
- Store opening and closing duties
- Computer literate
- Face-to-face selling
- Health and Safety regulations
Affiliations
- spending time with my family
References
References available upon request.
Timeline
Sales assistant
Krafft Jewellers
2013.09 - Current
Customer assistant
Tesco Superstore
2000.11 - 2007.03
Staff Supervisor
Wacky Warehouse/White Hart Pub
1997.02 - 2001.05
Order picker
Farah Warehouse
1996.07 - 1996.11
GCSEs -
Chelmer Valley High School
09/1990 - 06/1996