Joanne Price

I began working at MRTC in 2005 as the Bookkeeper, I gradually progressed through the company, being promoted to Office Manager then Sales & Customer Support Manager before becoming the MD in January 2020. MRTC provide communications equipment to motorsport teams and my customers include teams in all championships from high profile teams in Formula 1 down to the smaller British GT and British Touring Car teams.

Over the years my role has included managing the race calendar and organising all travel elements to get our engineers to motorsport events all over the world.

Alongside being the main sales contact for many of the teams my other main responsibilities are outlined below;

• Identify market demands and consumer trends to increase customer base and retention rates.
• Direct day-to-day work of 40 employees and motivate teams to exceed objectives.
• Provide customers with outstanding service, extending relationships for future business opportunities.
• Manage team performance, celebrating successes and identifying areas to improve.
• Increase new business connections and revenue generation opportunities by improving networking strategies.
• Direct administration and optimisation of financial operations, payroll and accounting processes.
• Direct staffing requirements, manage priorities and coordinate workflows to uphold productivity objectives.
• Keep accurate company records, upholding compliance with regulations and company policies.
• Monitor operations to assess and highlight results.

I started at Ilkeston Co-op as a Travel Consultant and was promoted to Travel Centre Manager at the Loughborough branch. I was always very ‘hands on' and loved every aspect of booking all types of holiday. I decided to look for something new when internet bookings began to take off and travel agencies began to get very quiet.

• Sold travel products and tour packages online and offline to potential clients.
• Maintained excellent customer satisfaction by updating clients on holiday bookings, changes and latest offers.
• Received and resolved customer complaints escalated by staff.
• Handled complex customer complaints, liaising with partners to provide prompt resolution.
• Led travel consultants in managing highly successful programs, consistently meeting agency sales targets.
• Oversaw bookings with accurate calendar management.
• Researched and developed cost-effective travel itineraries, exceeding customer expectations.
• Directed and supervised front-of-house operations, upholding company standards.
• Trained travel consultants to use booking systems, decreasing reservation time.
• Coordinated familiarisation trips for in-house consultants to improve product and destination knowledge.

• Created and communicated clear, detailed itineraries ahead of travel.
• Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
• Conducted calls professionally and politely to maintain excellent service standards.
• Advised customers on visas and travel safety.
• Verified customer passports and documentation to travel.
• Tracked flight prices to secure best-possible prices for customer trips.
• Prepared comprehensive travel itineraries using accessible formats for customers.
• Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.

• Created and communicated clear, detailed itineraries ahead of travel.
• Conducted calls professionally and politely to maintain excellent service standards.
• Advised customers on visas and travel safety.
• Prepared comprehensive travel itineraries using accessible formats for customers.