Joanne Powell
Barry,Vale of Glamorgan
Summary
Enthusiastic and approachable professional with extensive experience in customer service, hospitality and advisory roles. I bring strong empathy, organisation and multitasking abilities with the skills to remain calm and supportive in any situation.
I thrive in team environments, maintain a positive attitude and enjoy creating memorable experiences for people from all backgrounds.
Passionate about travel and new cultures, I am eager to bring my friendly and professional nature to a cabin crew role.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Customer Account Adviser
Palletways Cardiff
Barry, Vale of Glamorgan
2022.12 - Current
- Manage customer accounts, ensuring queries and issues are resolved promptly and professionally.
- Provide a high level of customer service, handling complaints with empathy and efficiency.
- Liaise with internal teams and external partners to ensure smooth delivery operations.
- Maintain accurate records and build positive relationships with clients.
Consumer Law Advisor
Citizens Advice
Barry, Vale of Glamorgan
2020.01 - 2022.12
- Provided impartial advice on consumer law via telephone and email.
- Supported clients with practical steps for resolution and signposted to external organisations.
- Maintained accurate records and referred cases to Traded Standards where appropriate.
- Developed excellent listening, problem solving and empathy skills.
Collections Advisor
Webhelp
Cardiff, Cardiff
2018.03 - 2020.01
- Assisted customers with overdue accounts in a high-volume call center.
- Set up payment plans and explained bills clearly to customers.
- Handled complaints with empathy, ensuring a positive customer experience.
- Consistently met performance targets while maintaining professionalism.
Front Of House Staff
The Cricketers Pub
Cardiff, Cardiff
2017.03 - 2018.03
- Welcomed and assisted customers in a busy, high-end restaurant.
- Served food and drinks, handled bookings and maintained stock.
- Ensured health and safety standards were upheld at all times.
- Worked effectively with the team to deliver seamless service.
Hairdressing Assistant
Toni and Guy
Cardiff, Cardiff
2016.09 - 2017.07
- Assisted clients and stylists, ensuring excellent customer service.
- Handled bookings, stock management and client refreshments.
- Maintained a clean and professional salon environment.
Bar Staff
Millennium Stadium
Cardiff, Cardiff
2013.10 - 2014.12
Front Of House Staff
The Fountain Inn
Builth Wells, Powys
2010.06 - 2011.04
Education
NVQ Level 2 - Hair and Beauty
Cardiff and Vale College
Barry 2016.09 - 2017.09
NVQ Level 1 - Hair and Beauty
Coleg Powys
Llandrindod Wells 2009.09 - 2010.07
GCSEs - English, Maths, Science and Welsh Baccalaureate
Builth Wells High School
Builth Wells 2005.09 - 2010.09
Skills
- Outstanding customer service and communication skills
- Ability to remain calm and professional under pressure
- Experience in complaint handling and conflict resolution
- Strong teamwork and multitasking abilities
- Organised, punctual and detail-focused
- Approachable, friendly and culturally adaptable
- Computer literate and quick to learn new systems
Affiliations
- Travel and exploring new cultures.
- Family life.
- Animals and nature.
- Aspiring to live in Spain one day.
Timeline
Customer Account Adviser
Palletways Cardiff
2022.12 - Current
Consumer Law Advisor
Citizens Advice
2020.01 - 2022.12
Collections Advisor
Webhelp
2018.03 - 2020.01
Front Of House Staff
The Cricketers Pub
2017.03 - 2018.03
Hairdressing Assistant
Toni and Guy
2016.09 - 2017.07
NVQ Level 2 - Hair and Beauty
Cardiff and Vale College
2016.09 - 2017.09
Bar Staff
Millennium Stadium
2013.10 - 2014.12
Front Of House Staff
The Fountain Inn
2010.06 - 2011.04
NVQ Level 1 - Hair and Beauty
Coleg Powys
2009.09 - 2010.07
GCSEs - English, Maths, Science and Welsh Baccalaureate
Builth Wells High School
2005.09 - 2010.09