Joanne Powell
Barry,Vale of Glamorgan
Summary
Enthusiastic and approachable professional with extensive experience in customer service, hospitality and advisory roles. I bring strong empathy, organisation and multitasking abilities with the skills to remain calm and supportive in any situation.
I thrive in team environments, maintain a positive attitude and enjoy creating memorable experiences for people from all backgrounds.
Passionate about travel and new cultures, I am eager to bring my friendly and professional nature to a cabin crew role.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Customer Account Adviser
Palletways Cardiff
Barry, Vale of Glamorgan
12.2022 - Current
- Manage customer accounts, ensuring queries and issues are resolved promptly and professionally.
- Provide a high level of customer service, handling complaints with empathy and efficiency.
- Liaise with internal teams and external partners to ensure smooth delivery operations.
- Maintain accurate records and build positive relationships with clients.
Consumer Law Advisor
Citizens Advice
Barry, Vale of Glamorgan
01.2020 - 12.2022
- Provided impartial advice on consumer law via telephone and email.
- Supported clients with practical steps for resolution and signposted to external organisations.
- Maintained accurate records and referred cases to Traded Standards where appropriate.
- Developed excellent listening, problem solving and empathy skills.
Collections Advisor
Webhelp
Cardiff, Cardiff
03.2018 - 01.2020
- Assisted customers with overdue accounts in a high-volume call center.
- Set up payment plans and explained bills clearly to customers.
- Handled complaints with empathy, ensuring a positive customer experience.
- Consistently met performance targets while maintaining professionalism.
Front Of House Staff
The Cricketers Pub
Cardiff, Cardiff
03.2017 - 03.2018
- Welcomed and assisted customers in a busy, high-end restaurant.
- Served food and drinks, handled bookings and maintained stock.
- Ensured health and safety standards were upheld at all times.
- Worked effectively with the team to deliver seamless service.
Hairdressing Assistant
Toni and Guy
Cardiff, Cardiff
09.2016 - 07.2017
- Assisted clients and stylists, ensuring excellent customer service.
- Handled bookings, stock management and client refreshments.
- Maintained a clean and professional salon environment.
Bar Staff
Millennium Stadium
Cardiff, Cardiff
10.2013 - 12.2014
Front Of House Staff
The Fountain Inn
Builth Wells, Powys
06.2010 - 04.2011
Education
NVQ Level 2 - Hair and Beauty
Cardiff and Vale College
Barry 09.2016 - 09.2017
NVQ Level 1 - Hair and Beauty
Coleg Powys
Llandrindod Wells 09.2009 - 07.2010
GCSEs - English, Maths, Science and Welsh Baccalaureate
Builth Wells High School
Builth Wells 09.2005 - 09.2010
Skills
- Outstanding customer service and communication skills
- Ability to remain calm and professional under pressure
- Experience in complaint handling and conflict resolution
- Strong teamwork and multitasking abilities
- Organised, punctual and detail-focused
- Approachable, friendly and culturally adaptable
- Computer literate and quick to learn new systems
Affiliations
- Travel and exploring new cultures.
- Family life.
- Animals and nature.
- Aspiring to live in Spain one day.
Timeline
Customer Account Adviser
Palletways Cardiff
12.2022 - Current
Consumer Law Advisor
Citizens Advice
01.2020 - 12.2022
Collections Advisor
Webhelp
03.2018 - 01.2020
Front Of House Staff
The Cricketers Pub
03.2017 - 03.2018
Hairdressing Assistant
Toni and Guy
09.2016 - 07.2017
NVQ Level 2 - Hair and Beauty
Cardiff and Vale College
09.2016 - 09.2017
Bar Staff
Millennium Stadium
10.2013 - 12.2014
Front Of House Staff
The Fountain Inn
06.2010 - 04.2011
NVQ Level 1 - Hair and Beauty
Coleg Powys
09.2009 - 07.2010
GCSEs - English, Maths, Science and Welsh Baccalaureate
Builth Wells High School
09.2005 - 09.2010
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