Joanne Pawley
Failsworth,Manchester
Summary
Experienced CQC registered Nursing Home Manager and Clinical Nurse Manager skilled in leading teams and improving resident care. Increased patient satisfaction and staff retention through strategic initiatives and collaborative leadership. Known by Oldham Council for transforming underperforming facilities into thriving, person centred, compassionate environments. Experience in a home closure working with Oldham Council, other professionals and family's in a safe, effective person centred way.
Overview
33
33
years of professional experience
Work History
Clinical Nurse Manager
Exemplar Health Care
Ashton-under-Lyne, Tameside
09.2024 - Current
- Fostered a positive work culture amongst nursing staff through regular motivation and support.
- Inducted, trained and mentored new care staff to provide first-class patient support.
- Coordinated multidisciplinary teams to deliver consistent needs-based care.
- Developed comprehensive care plans, leading to improved patient satisfaction.
- Organised ongoing training programmes for continuous skill development of nurses.
- Supervised nursing staff duties, ensuring adherence to professional ethics and hospital guidelines.
- Led effective crisis management during emergency situations, ensuring minimal disruption of services.
- Implemented infection control measures, contributing to a cleaner and safer environment.
- Streamlined workflow for better team efficiency.
- Collaborated with multidisciplinary teams to improve overall patient outcomes.
- Improved patient care by implementing innovative nursing procedures.
- Handled complex administrative tasks whilst maintaining focus on patient care.
- Spearheaded quality improvement initiatives in clinical practices, resulting in enhanced care delivery.
- Upheld highest level of confidentiality when dealing with sensitive patient information.
- Delivered personalised patient care by understanding their unique health needs and concerns.
- Coordinated daily clinical operations to ensure smooth functioning of home.
- Conducted regular staff performance reviews for maintaining high-quality service standards.
- Implemented infection control measures for improved hygiene and reduced risk.
- Maintained open staff communication channels for enhanced care continuity.
- Oversaw facility operations to achieve short-term and long-term success.
- Liaised with healthcare professionals and patients to discuss treatment plans.
- Supported patients with social inclusion, community integration and meaningful activity participation.
- Promoted patient privacy and dignity for professional, compassionate clinical support.
- Stored, handled, and administered drugs to exact guidelines.
- Responded to evolving patient needs for individualised care.
- Organised electronic clinical and patient health records to maintain accurate information.
- Ensured patient safety, performing pre-admission assessments to prevent perioperative morbidity.
- Drove continuous improvement, employing Nurses and care staff.
- Prevented disciplinary issues by creating and clearly communicating policy and protocol changes across team.
- Oversaw clinical staff in developing and implementing individualised care plans for patients.
- Improved patient outcomes, prioritising care according to urgency of patient needs and available resources.
- Maintained quality standards by monitoring service delivery, ensuring consistent compliance with clinical policies and regulatory requirements.
- Optimised staffing levels through recruitment and bank, reducing agency use
- Coordinated care across the home based on patient priorities and requests.
- Dealt with emergencies with calm and composure.
- Complied with quality healthcare standards to uphold Acer Mews reputation.
- Assisted team with developing balanced care plans incorporating physical, mental and social needs.
- Oversaw, trained and mentoring nursing staff.
CQC Registered Nursing Home Manager
Acorn Lodge Nursing Home
Manchester, Failsworth
01.2024 - 08.2024
- Leading and work in partnership with the team and the operations team to improve the service with support from regional manager
- Creating a structured, safe, harmonious, and caring environment that fosters the physical and emotional well-being of residents and staff
- Promoting team building, individual growth and respect for each other
- Have a good understanding and implementation of person centred software (PCS) and created a culture in the home of using technology to ensure that every resident lives to the fullest
- Ensuring the home meets regulatory and statutory requirements including fire, health and safety, CCG, Infection control, CQC and safeguarding.
- Good understanding of financial controls and have responsible for understanding the homes payroll, resident turnover.
- Managing and overseen the recruitment of staff, training, motivation, retention, communication, appraisals and disciplinary procedures
- Ensuring the promotion of equality of opportunity and challenging discrimination where central to strategic development, management, and its services to residents.
- Expanding services by partnering with external health and welfare providers.
- Nurtured positive, trusting relationships with service users and families.
- Maintained comprehensive working knowledge of CQC compliance standards and requirements.
- Carried out regular service assessments, evaluating care provisions and seeking ongoing quality improvements.
- Developed and implemented targeted care programmes, consistently delivering against service KPIs.
- Inspired and motivated care teams to deliver first-class, person-centred support.
- Collaborated with medical professionals to deliver exceptional levels of wrap-around support.
- Directed, supervised and evaluated quality of employee activities.
- Worked with compassion and empathy to enhance residents comfort and dignity.
- Conduct staff appraisals, mediate employee disputes and manage performance.
Deputy Manager
Acorn Lodge Care Home
Failsworth, Manchester
12.2022 - 01.2024
- Supporting the Home Manager to ensure the delivery of business performance and quality targets for the Care Home
- Supported the Home Manager in their absence
- Provided support, management and leadership to the Care Home staff
- Established and maintain relationships with key internal and external stakeholders
- Ensured high standards of resident's care at all times challenging and ensuring that poor practice does not occur
- Contributed to the management of the safety, quality and financial aspects of the Care Home
- Taken responsibility for promoting and safeguarding the welfare of adults that the post holder is responsible for or comes contact with.
- Inspired and motivated care teams to deliver first-class, person-centred support.
- Recruited and trained high-performing aged care workers to deliver quality, compliant support services.
- Carried out regular service assessments, evaluating care provisions and seeking ongoing quality improvements.
- Nurtured positive, trusting relationships with service users and families.
- Evaluated existing service provision against changing needs of service users.
- Developed and implemented targeted care programmes, consistently delivering against service KPIs.
- Recommended measures to improve health and welfare services to government officials.
- Conduct staff appraisals, mediate employee disputes and manage performance.
- Maintained comprehensive working knowledge of CQC compliance standards and requirements.
- Collaborated with medical professionals to deliver exceptional levels of wrap-around support.
- Directed, supervised and evaluated quality of employee activities.
- Outlined long-term strategy for management of services in line with users' needs.
- Expanded services by partnering with external health and welfare providers.
- Worked with compassion and empathy to enhance client comfort and dignity.
Clinical Lead
HC-One
Manchester, Wythenshawe
09.2022 - 12.2022
- Monitored use of supplies, equipment and services to identify and correct overspend.
- Administered facility records, keeping adequate information about activities and following strict data protection requirements.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff whilst promoting regulatory compliance.
- Monitored and tracked resources against requirements to determine needs for increases in staff, equipment or services.
- Coordinated training to build and maintain qualified healthcare services team.
- Enforced consistent health and safety practices in compliance with applicable standards for maximum staff and patient protection.
- Set clear and reasonable objectives for staff and facility performance.
- Promoted hygiene and sanitation throughout facility operations and healthcare services.
- Evaluated healthcare personnel work against regulatory standards and industry best practices benchmarks.
- Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
Forensic Nurse Practitioner
Mitie Care & Custody
Manchester, Manchester
02.2017 - 09.2022
- Assessment, treatment and care of detainees and staff in the custody setting
- Providing substance misuse therapies whilst in custody
- Healthcare promotion, brief intervention and self-harm reduction
- Mental health and substance assessments
- Forensic sampling including road traffic offences and intimate samples
- Inter-agency engagement carrying out referrals correctly signposting wider vulnerabilities and assisting with reduction of re offending
- Giving evidence in court and writing statements
- Autonomous worker.
- Thrived in fast-paced environment with energy and enthusiasm.
- Built and maintained courteous and effective working relationships.
- Diffused challenging situations using conflict management techniques.
- Picked up additional tasks to aid team success.
- Actively listened to customers to fully understand requests and address concerns.
A&E Nurse
Pennine Acute NHS Trust - North Manchester General Hospital
Manchester, Manchester
09.2013 - 02.2017
- Assessed the need for, ordered, obtained and interpreted appropriate lab tests
- Liaised between patients and doctors to ensure patients understanding of treatment plans
- Instructed patients, family members and police on proper discharge care
- Closely monitored acute conditions
- Ensure proper care and referrals of victims of domestic violence and rape
- Ensure proper care for patients with chronic and acute problems such as MI, Arrhythmias, Asthma, COPD, Pneumonia, Sepsis, Drug and Alcohol Abuse / Withdrawal
- Developed patients care plans, including assessments, evaluations and nursing diagnoses
- Ensure efficacy of treatments through monitoring of treatment regimens
- Followed infection control procedures
- Assisted patients with daily functions
- Monitored fluid intake and output
- Measured urine and delivered specimens to the lab
- Performed pregnancy test, swabs and sent specimens for laboratory testing
- Provided all daily living tasks to enhance quality of life for elderly patients
- Assisted patients with bathing, feeding and transferring
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's, Paget's disease, HIV and Hepatitis
- Assisted with various Surgeries and Non-invasive procedures
- Produce body maps of injuries
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing
- Performed Cardiopulmonary Resuscitation
- Performed Electrocardiogram
- Maintained all confidential files, licence and legal compliance records
- Scheduled patient's admissions and discharges
- Knowledge in nursing care of chemical dependence and carried out drug test
- Wound care
- Catheter insertion / removal
- Insulin medication assistance / checking patient's blood sugar's (BM's) and Ketones.
- Monitored patients' health by performing pulse and temperature checks.
- Measured blood pressure, pulse and temperature to assess and record vital signs.
- Worked with meticulous accuracy in administering patient medication according to correct, appropriate doses.
- Supported charge nurse to deliver care for full wards in line with quality-of-care standards.
- Actively promoted best nursing practices, leading by example in providing accurate, prompt patient provisions.
- Collated medical data for patient records, maintaining strict confidentiality.
- Worked with a consistently positive, friendly bedside manner to enhance patient experiences during difficult times.
- Maintained continued personal development through regular training, maximising nursing capabilities and competence.
- Evaluated patient symptoms and condition to plan recovery programmes for timely discharge.
- Performed in-depth prevention assessments, maintaining patient health and safety.
- Utilised practised skills in phlebotomy, taking patients' blood with minimal distress, discomfort or error.
- Prepared patients for clinical procedures, providing reassurance and practical advice to ease concerns.
- Demonstrated compassionate communication skills, empathetically delivering difficult news to patients and families.
- Monitored patient conditions closely, reporting and recording signs of deterioration for swift action.
- Reviewed charts, notes of doctor and test results to stay abreast with recovery of patients.
- Responded to audible and visual cardiac alarms to address needs of patients.
- Administered medications, performed diagnostic tests and operated monitoring devices to determine diagnosis of patient.
- Used stethoscope to monitor heart and lungs and determine abnormalities.
- Interpreted cardiac rhythm strips, treated wounds and administered IV for patients to provide quality care for patients.
- Administered CPR following Basic Life Support for Health Care Provider during emergency cases to patients undergoing cardiac arrest.
- Communicated with patients and families to inform current condition and treatment options.
- Communicated with healthcare team to evaluate and execute proper patient care plans.
Cardiac Nurse
NHS Tameside hospital
Manchester, Tameside
06.2012 - 09.2013
- Maintained all confidential files, licence and legal compliance records
- Scheduled patient's admissions and discharges
- Pharmacological and non-pharmacological management and treatment of various disorders and diseases
- Effective counselling in health maintenance and disease management
- Managed care for pre and post-operative patients through to discharge
- Liaised between patients and doctors to ensure patients understanding of treatment plans
- Instructed patients, family members and police on proper discharge care
- Closely monitored acute conditions
- Diagnosed and treated patients with chronic and acute health problems such as MI and arrhythmias
- Developed and implemented nursing care plans
- Ensure efficacy of treatments through monitoring of treatment regimens
- Followed infection procedures
- Assisted patients with daily functions
- Monitored fluid intake and output
- Measured urine and delivered to lab
- Provided all daily living tasks to enhance quality of life for the elderly patients
- Assisted patients with bathing, feeding and transferring
- Wound care.
- Maintained continued personal development through regular training, maximising nursing capabilities and competence.
- Monitored patient conditions closely, reporting and recording signs of deterioration for swift action.
- Worked with a consistently positive, friendly bedside manner to enhance patient experiences during difficult times.
- Utilised practised skills in phlebotomy, taking patients' blood with minimal distress, discomfort or error.
- Demonstrated compassionate communication skills, empathetically delivering difficult news to patients and families.
- Monitored patients' health by performing pulse and temperature checks.
- Built and maintained courteous and effective working relationships.
- Diffused challenging situations using conflict management techniques.
- Measured blood pressure, pulse and temperature to assess and record vital signs.
- Collated medical data for patient records, maintaining strict confidentiality.
- Worked with meticulous accuracy in administering patient medication according to correct, appropriate doses.
- Evaluated patient symptoms and condition to plan recovery programmes for timely discharge.
- Performed in-depth prevention assessments, maintaining patient health and safety.
- Prepared patients for clinical procedures, providing reassurance and practical advice to ease concerns.
- Actively promoted best nursing practices, leading by example in providing accurate, prompt patient provisions.
- Responded to audible and visual cardiac alarms to address needs of patients.
- Communicated with patients and families to inform current condition and treatment options.
- Reported to head nurse and attending physicians symptoms, condition and development of each patient.
- Administered medications, performed diagnostic tests and operated monitoring devices to determine diagnosis of patient.
- Administered CPR following Basic Life Support for Health Care Provider during emergency cases to patients undergoing cardiac arrest.
- Reviewed charts, notes of doctor and test results to stay abreast with recovery of patients.
- Interpreted cardiac rhythm strips, treated wounds and administered IV for patients to provide quality care for patients.
- Communicated with healthcare team to evaluate and execute proper patient care plans.
- Engaged with patients to better understand needs and deliver excellent service.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Maintained clean, safe working environments to eliminate accident risks.
Health Care Assistant
Pennine Acute NHS Trust - Royal Oldham Hospital
Oldham, Manchester
09.2005 - 06.2012
- Assisted patients with personal care
- Making and changing beds
- Turning patients to avoid pressure sores
- Carrying out observations
- N/A
- Kept public areas clean and hygienic by performing routine sanitisation tasks.
- Promptly reported low stock levels of healthcare equipment and materials.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
- Established friendly rapport with patients to promote positive health and wellbeing.
- Communicated between hospital departments to improve patient care continuity.
- Promoted and encouraged independence while assisting patients with daily routines.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Helped patients with bathing, meal assistance, toileting and mobility support.
Senior Care Assistant
Pennine Acute NHS Trust - Royal Oldham Hospital
Oldham, Manchester
09.2005 - 03.2009
- Stripped and made beds and readied bays for patient arrivals, ensuring spotless levels of cleanliness.
- Monitored patient condition and progress, alerting nurse ward/ manager to signs of deterioration.
- Met new patients and carried out ward admission paperwork which was countersigned by ward nurse or ward manager.
- Escorted patient to and from theatre following an local anaesthetic
- Recorded patient medical notes with meticulous precision, aiding safe, reliable monitoring.
- Washed and dressed patients with care and respect, maintaining optimised dignity and comfort.
- Completed risk assessments which where countersigned by ward nurse / ward manager
- Used exceptional communication and relationship-building abilities to consistently deliver friendly, professional patient care.
- Prepared patients for invasive procedures using sensitive customer service skills to reassure them.
- Thoroughly sterilised medical equipment and associated items to minimise infection and contamination.
- Guaranteed the highest standards of care was always delivered.
- Ensured maximum patient comfort at all times to provide best-possible hospital experiences.
- Provided extra special care for patients identified as vulnerable.
- Provided emergency cover when needed, usually at short notice, when carers became unable to deliver services.
- Independently designed and implemented care plans, creating based on illness, needs and requirements which where countersigned by ward nurse or ward manager.
- Maintained excellent patient relationships by providing ongoing attentive support and delivering excellent care service.
- Collaborated with ward nurse / ward manager to provide safety and quality care to patients.
- Served meals efficiently, assisting patients with additional needs in feeding themselves.
- Helped ward nurse and ward manager to ensure patients were ready for discharge.
- Closely monitored patients' health by taking blood, monitoring blood pressure, checking weight and assessing heart rate.
- Supported doctors during examinations and procedures on the ward.
- Assisted service users with basic tasks when needed, including dressing, undressing, washing, toileting and bathing.
- Provided assistance during the admission of new patients.
- Carried out patient health checks, recording weight, pulse, temperature and respirations.
- Provided compassionate care in hospital settings, supporting patients with day-to-day health and wellbeing.
- Carefully aided patient movement around the ward, maintaining sturdy support for optimised safety.
Senior Care Assistant
Park Hills Care Home
Manchester, Oldham
01.2003 - 09.2005
- Helped patients with personal care tasks, including meal assistance, toileting and mobility support.
- Kept public areas clean and hygienic by performing routine sanitisation tasks.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Delivered excellent patient care, consistently receiving positive reviews from families.
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Implemented spot checks ensuring team followed policies and procedures.
- Managed, mentored and instructed new and existing staff in resident care delivery.
- Delivered service according to policies, procedures and practices.
Health Care Assistant
Acorn Lodge Care Home
Manchester
01.2000 - 01.2003
- Kept public areas clean and hygienic by performing routine sanitisation tasks.
- Promptly reported low stock levels of healthcare equipment and materials.
- Established friendly rapport with patients to promote positive health and wellbeing.
- Promoted and encouraged independence while assisting patients with daily routines.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Helped patients with bathing, meal assistance, toileting and mobility support.
Sales assistant
Morrisons
Oldham, Manchester
06.1992 - 09.2000
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Education
Diploma of Higher Education - Adult Nursing
University of Salford
Leadership
Edward Jenner Leadership Programme
Manchester02.2025
Criminology And Profiling
International Open Academy
Manchester06.2020
Criminal Psychology
International Open Academy
Manchester07.2020
Forensic Science
International Open Academy
Manchester07.2020
Access To Health And Nursing
Access
06.2008
Care Level 3
City And Guilds
Manchester04.2003
Skills
- All invasive nursing procedures
- Good communication skills
- Medication management
- Leadership skills
- Crisis management
- Compassionate care
- palliative end of life care
- Recruitment and retention, appraisals 1 to 1, disciplinaries and investigations
- Team building
- Patient care
- Training staff
- Active listening
- Wellbeing of patients and staff
- Safeguarding vulnerable adults
- CQC notifications
- Referrals for care support
- Change management
- Self-motivation
- Risk Assessment
- Initiating nursing audits
- Patient confidentiality enforcement
- Quality improvement
- Therapeutic communication
- Strategic healthcare planning
- Healthcare policy adherence
- Staff rota creation
- Cardiac life support
- Critical care
- Promoting patient advocacy
- Imparting ethical guidance
- Medication Administration
- Patient advocacy
- Clinical supervision
- Emergency medicine
- Chronic disease management
- Clinical leadership
- Crisis Intervention
- Infection control standards
- Multidisciplinary collaboration
- Patient education
- Patient assessment
- Home management
- Empathetic communication
- Nursing interventions
- Effective listening
- Clinical nurse management
- Clinical assessment
- Interdisciplinary collaboration
- Staff mentoring
- Clinical auditing
- Clinical assessments
- Resilience under pressure
- Health and Safety Compliance
- Flexible
- Communication skills
- Team Leadership
- Conflict Resolution
- Regulatory compliance
- Quality Assurance
- Risk Management
- Resource allocation
Timeline
Clinical Nurse Manager
Exemplar Health Care
09.2024 - Current
CQC Registered Nursing Home Manager
Acorn Lodge Nursing Home
01.2024 - 08.2024
Deputy Manager
Acorn Lodge Care Home
12.2022 - 01.2024
Clinical Lead
HC-One
09.2022 - 12.2022
Forensic Nurse Practitioner
Mitie Care & Custody
02.2017 - 09.2022
A&E Nurse
Pennine Acute NHS Trust - North Manchester General Hospital
09.2013 - 02.2017
Cardiac Nurse
NHS Tameside hospital
06.2012 - 09.2013
Health Care Assistant
Pennine Acute NHS Trust - Royal Oldham Hospital
09.2005 - 06.2012
Senior Care Assistant
Pennine Acute NHS Trust - Royal Oldham Hospital
09.2005 - 03.2009
Senior Care Assistant
Park Hills Care Home
01.2003 - 09.2005
Health Care Assistant
Acorn Lodge Care Home
01.2000 - 01.2003
Sales assistant
Morrisons
06.1992 - 09.2000
Leadership
Edward Jenner Leadership Programme
Criminology And Profiling
International Open Academy
Criminal Psychology
International Open Academy
Forensic Science
International Open Academy
Access To Health And Nursing
Access
Care Level 3
City And Guilds
Diploma of Higher Education - Adult Nursing
University of Salford
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