Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Oaten

Plymouth,Devon

Summary

Results-driven Operations Manager with expertise in quality control and customer relationship management. Leads team development and performance improvement initiatives while directing recruitment and training efforts. Implements quality control processes to uphold product standards and enhance customer satisfaction.

Overview

25
25
years of professional experience

Work History

Operations Manager

Circular Surplus
Plymouth, Devon
01.2024 - Current
  • Oversaw quality control processes, maintaining high standards for all products.
  • Wrote operational policies, aligning procedures with best practices.
  • Directed recruitment and training, enhancing team skills and motivation.
  • Recruited and hired staff for vacancies, ensuring consistent policy enforcement across workforce.
  • Developed and enforced health and safety protocols, ensuring a safe workplace environment.
  • Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
  • Fostered strong relationships with key stakeholders, to support business objectives.
  • Supported employee morale and well-being.
  • Managed workload based on daily demands.
  • Monitored sales trends and adjusted eBay listings to optimise performance.
  • Packed orders daily, meticulously checking for quality and accuracy before dispatch.
  • Prepared xero accounts monthly for accountant submission, maintaining financial accuracy.

Executive Officer

Civil Service
Plymouth, Devon
09.2001 - 03.2024
  • In my most recent role I worked on cases that had a security breach and resolved the breach. This included attending telekits with stakeholders from different areas of the business. Managed manage my time and ensured that different pieces of work were completed to different timescales in order for the case to be returned to the caseworker

Education

Bachelor of Arts - Teacher

West Glamorgan Institue of Higher Ecucation
Swansea
01-1995

Eggbuckland Comprehensive School
Plymouth

Skills

  • Quality control
  • Operational efficiency
  • Health and safety
  • Stakeholder engagement
  • Performance monitoring
  • Customer relationship management
  • Adaptable problem solving

Timeline

Operations Manager

Circular Surplus
01.2024 - Current

Executive Officer

Civil Service
09.2001 - 03.2024

Bachelor of Arts - Teacher

West Glamorgan Institue of Higher Ecucation

Eggbuckland Comprehensive School
Joanne Oaten