Joanne Millar
Bognor Regis,West Sussex
Summary
Dedicated professional with expertise in empathic customer care, service, and sales administration. Demonstrates a strong ability to enhance client satisfaction and streamline sales processes. Committed to leveraging skills to drive business success and foster positive client relationships. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, resourceful and adaptable, with a positive attitude.
Overview
30
30
years of professional experience
3995
3995
years of post-secondary education
1
1
Certification
Work history
Service Administrator
Element Integrated Systems
Bognor Regis
07.2023 - Current
- Responding to call-outs; allocating to Engineer according to skill set.
- Managing daily diary for 8 Engineers and 3 Apprentices.
- Raising quotations promptly for customer reassurance.
- Served as key point of contact for customers, enhancing company reputation, in a reactive, fast-paced office.
- Drove customer satisfaction rates, monitoring and resolving enquiries with timely solutions.
Customer Support Advisor
Colten Care Ltd
Wellington Grange Care Home, Chichester
07.2021 - 07.2023
- Ensuring high occupancy maintained within the home.
- Liaising with GP's, hospital discharge teams and families.
- Issuing contracts and Invoices and maintaining up to date systems.
- Liaised between customers and internal teams for better communication flow.
- Use of Coldharbour Software system and Income Processing.
- Organising events within the home creating and maintaining strong community links.
Care and Support Worker
Caremark Limited
West Sussex
10.2020 - 07.2021
- Change of career during Covid.
- All aspects of domiciliary care - domestic and personal care.
- This includes the use of hoists, catheter and stoma care, medication prompting and administration as well as the use of Access care planning software to keep accurate reports on each individual.
- Demonstrated respect towards diverse cultural backgrounds whilst delivering tailored assistance based on unique needs.
- Onsite training covered Medication Administration, First Aid, Manual Handing, Fire Safety and Basic Care Certificate.
Manager
Interlet (Sussex) Ltd
Letting Agency, Bognor Regis
06.2008 - 10.2020
- My previous Employer, formerly of Homebeech Ltd, set up a Letting Agency and asked if I would return to work for her.
- Handled rent collections efficiently, reduced late payment incidences.
- Drafted detailed property descriptions for advertising purposes, attracted prospective tenants.
- Actively promoted available properties through various channels for faster lettings,.
- Settled disputes between landlords and tenants amicably, preserved long-term renting relationships,.
- Maintained up-to-date knowledge on housing laws to provide accurate advice.
- Prepared timely reports on property status, kept landlords informed about their investment condition,.
- Built strong relationships with landlords and tenants alike through excellent communication skills.
Customer Advisor
Nutri-Health UK Ltd
Chichester
09.2007 - 06.2008
- Improved customer satisfaction by providing professional, friendly service.
- Addressed potential customer queries, improving brand reputation and trustworthiness.
- Provided after-sales support, ensuring customer loyalty and repeat business.
- Drove revenue growth by making customers aware of current promotions and applying effective cross-selling strategies.
Bed Co-Ordinating Post/PA to Managing Director
Homebeech Ltd
Bognor Regis, West Sussex
05.2002 - 09.2007
- Ensuring full occupancy and waiting list is up to date.
- Liasing with persons involved in placements, ie Social Workers.
- Providing secretarial support to Managing Director and her Husband, also assisting with other businesses, ie, property and building company.
- Due to the retirement of the Managing Director and an unfortunate change in standards at Homebeech (Care Home) I changed career.
Administrator
Homebeech Limited Care Home
Bognor Regis, West Sussex
10.1999 - 05.2002
- Dealing with day to day tasks for two forty bed nursing homes, one twelve bed residential care home, and forty bed EMI Care Home.
- Distribution of post, dealing with enquiries, administration duties, updating records of residents in the Home, producing lists of resident's specific requirements, arranging residents activities and entertainment, responsibility of resident's monies held, supporting residents with personal business matters, maintenance call outs, liasing with Managing Director and Home Manager, showing prospective client's relatives and friends around homes, ordering items, HR duties; keeping staff files up to date and treating all matters relating to staff and residents in compliance with Data Protection Act.
- Promotion to post of Bed Co-Ordinating Manager and PA to Managing Director.
Legal Secretary
Edward Hayes Solicitors
Bognor Regis, West Sussex
11.1997 - 10.1999
- Company Overview: (Conveyancing and Civil Litigation)
- Provided general clerical support to all Solicitors including audio and copy typing and completion of legal documents.
- Reception cover, responding to telephone inquiries professionally and courteously.
- Sorted and distributed business correspondence to correct department or staff member.
Office Assistant
Alex Sayer Ltd
Bognor Regis, West Sussex
06.1995 - 11.1997
- Work experience leading to further employment.
- Organised mail distribution, providing timely communication among employees and clients alike.
- Provided clerical support to multiple departments, enhancing overall business operations.
Education
Diploma of Higher Education - Intermediate Level - Providing Business Services
Bognor Regis Community College
GCSEs - Art & Design/Drama & Theatre Arts/English Literature/English/German/Mathematics/Geography/Science
Bognor Regis Community College
Bognor Regis, West SussexSkills
- First class customer service
- Sales administration
- Customer service tactics
- Result-Driven approach
- Proactive initiative taking
- Database management
- Booking coordinating
- Resourcefulness
- Active listening
- Empathy for patient conditions
- Communication with vulnerable individuals
- Adaptable to changing situations
- Mental health support
- Empathetic communication
- File management
- Upselling
Certification
NOCN Counselling & Psychotherapy - UK Open Learning Ltd
Timeline
Service Administrator
Element Integrated Systems
07.2023 - Current
Customer Support Advisor
Colten Care Ltd
07.2021 - 07.2023
Care and Support Worker
Caremark Limited
10.2020 - 07.2021
Manager
Interlet (Sussex) Ltd
06.2008 - 10.2020
Customer Advisor
Nutri-Health UK Ltd
09.2007 - 06.2008
Bed Co-Ordinating Post/PA to Managing Director
Homebeech Ltd
05.2002 - 09.2007
Administrator
Homebeech Limited Care Home
10.1999 - 05.2002
Legal Secretary
Edward Hayes Solicitors
11.1997 - 10.1999
Office Assistant
Alex Sayer Ltd
06.1995 - 11.1997
Diploma of Higher Education - Intermediate Level - Providing Business Services
Bognor Regis Community College
GCSEs - Art & Design/Drama & Theatre Arts/English Literature/English/German/Mathematics/Geography/Science
Bognor Regis Community College
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