Joanne McNamara
Wigan,Lancashire
Summary
Experienced Membership Engagement Officer that has worked with the RBL for over 30 years.
Comprehensive knowledge of RBL policies and procedures with vast experience of Branch accounting practices and compliance.
Organised individual successful at managing multiple priorities with a positive attitude.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
Work history
Membership Engagement Officer
Royal British Legion
, Lancashire
12.2022 - Current
- Provide support, advice and guidance to a County Committee and 50 Branches to enable them to deliver the RBL charitable objectives.
- Support Branches to engage with their members using a range of means and ensuring that members free connected to the organisation.
- Have a good understanding and knowledge of RBL policy and procedures so timely advice and guidance can be provided to Branches and the County Committee to ensure compliance at all levels.
- Monitor, analyse, record and support the management of annual accounts, MS1s and other compulsory returns.
- Have a thorough understanding and knowledge of membership financial compliance and ensure membership compliance with all financial policies and procedures.
- Provide guidance and support to voluntary appointments in order for them to carry out their duties, ensuring that they comply with Legion policy and procedures.
- Provide support, advice and guidance to the County Committee and Branch Committees so that they can implement audit recommendations.
- Maintain up to date information and data at local level and on the various IT systems.
Membership Support Officer
Royal British Legion
, Lancashire
11.2014 - 11.2022
- Membership governance specialist and administrator providing support and guidance to the membership to ensure their business complies with all RBL policies, procedures and charity law.
- Working collaboratively with the Area Manager in the delivery of the four pillars of RBL strategy, engaging with the membership to secure their involvement.
- Provide administrative support for County Committee Meetings, including taking and distributing minutes and preparing reports.
- Maintain up to date local membership information on the relevant systems and other shared directories.
- Provide advice in resolving disputes and manage membership complaints.
- Support annual membership conference activities ensuring compliance with RBL policies and procedures.
- Work with membership committees to ensure efficient and effective management of membership at a local level.
- Monitor, analyse and record the management of annual accounts and other compulsory returns. Ensure compliance with all financial policies and procedures.
- Provide guidance and support to voluntary appointments in order for them to carry out their duties and ensuring that they comply with RBL policy and procedures.
- Maintain open channels of communication with the membership, ensuring all Head Office directives are cascaded appropriately and in a timely manner.
Membership Area Manager
Royal British Legion
, North West
04.2011 - 10.2012
- Line management of a team of nominated County Secretaries and Membership Administrators.
- Assist in budget preparations and income & expenditure reporting relating to the team.
- Distributing information from Head Office to the team and co-ordinating feedback returns.
- Attend team meetings at Head Office with other departmental staff
- Attend local meetings with County Secretaries.
- Organise Area staff meetings
County Secretary
Royal British Legion
, Lancashire
06.2000 - 10.2014
- Provide secretarial and administrative support to a County Chairman and Committee.
- Assist in identifying training requirements and delivering training for County and Branch volunteers.
- Process membership applications and amendments for members on the membership database system.
- Advise Branch Committees on the conduct of Branch administration and management. Assist Branches in the interpretation of Legion policies and procedures.
- Monitor the receipt of Branch Accounts and other returns ensuring that Branches comply with RBL policies and procedures.
- Advise and support the County with the issuing and withdrawal of RBL Club Licences.
- Liaise with Branches, Counties and the Commercial Team in relation to property matters.
Communications Rating
Royal Naval Reserve
Liverpool - HMS Eaglet
05.1995 - 04.2002
PA to Area/Regional Organiser
Royal British Legion
, North West
08.1992 - 06.2000
- Provide administrative support to an Area/Regional Organiser.
- Maintain a membership database for approximately 52,000 members
- Monitor, analyse and record the receipt of Branch Accounts and other compulsory returns ensuring compliance with all financial policies and procedures.
- Processing of RBL Club Licence applications.
- Office equipment maintenance.
- Ordering of stationery.
- Organise day to day running of an office.
Education
BTEC National Diploma - Business and Finance
Wigan & Leigh College
Wigan 09.1990 - 06.1992
GCSEs -
St Edmund Arrowsmith Catholic High School, Ashton-in-Makerfield
Wigan 09.1985 - 06.1990
Skills
- Analytical thinker
- Confident communicator
- Well organised with a responsible nature
- Influential
- Self motivator
- Flexible
- Attention to detail
- High aptitude for learning
- Team player
- Time Management
Languages
English
Fluent
Timeline
Membership Engagement Officer
Royal British Legion
12.2022 - Current
Membership Support Officer
Royal British Legion
11.2014 - 11.2022
Membership Area Manager
Royal British Legion
04.2011 - 10.2012
County Secretary
Royal British Legion
06.2000 - 10.2014
Communications Rating
Royal Naval Reserve
05.1995 - 04.2002
PA to Area/Regional Organiser
Royal British Legion
08.1992 - 06.2000
BTEC National Diploma - Business and Finance
Wigan & Leigh College
09.1990 - 06.1992
GCSEs -
St Edmund Arrowsmith Catholic High School, Ashton-in-Makerfield
09.1985 - 06.1990
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