Joanne McFadyen
Bradford,West Yorkshire
Summary
Dedicated professional with a strong work ethic and exceptional organisational skills, adept at task prioritisation and time management. Demonstrates effective positive communication and team-building coordination, fostering a supportive and adaptable work environment. Driven by initiative and self-motivation, excels in both independent and collaborative settings, with a focus on achieving career goals through continuous improvement and contribution to team success.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work history
Residential Conveyancing Team Leader
LCF ResIdential Ltd
Bradford, West Yorkshire
2024.10 - Current
- Coordinate daily tasks to ensure seamless team workflow.
- Provide comprehensive onboarding training, reducing new hire learning curves.
- Handle employee grievances professionally to minimise workplace disputes.
- Encourage open communication, fostering a positive team culture.
- Coach team members through challenging workflows for skill development.
- Delegate tasks effectively to optimise individual skills within the team.
- Track resource allocation by department [Software].
- coordinate team activities and social events to enhance team cohesion
- Handle new business enquiries to drive growth and expansion.
- Manage the onboarding team, ensuring seamless integration of new clients.
- Supervise post-completion team to ensure exceptional service standards are met.
Conveyancing Assistant
LCF Residential Ltd
Bradford, West Yorkshire
2014.08 - 2024.10
- Enabled seamless property transfers from start to finish by establishing positive and effective communication with clients, Estate Agents, Mortgage Lenders and Solicitors.
- Drafted property transaction documentation, contracts and mortgage reports, stamp duty forms
- Conducted title and land registry searches to identify potential legal issues impacting property titles.
- Maintained compliance with legal standards, documenting all communications related to transactions.
- Provided administrative support by tracking deadlines and utilising case management software for efficiency.
- Fulfilled post completion requirements
Store Assistant
Superdrug
Bradford, West Yorkshire
2014.07 - 2014.08
- Provided product information to facilitate informed purchasing decisions.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Enhanced customer service by responding promptly to queries and directed customers towards desired merchandise successfully reducing search time.
- Received deliveries timely, ensuring rapid shelf restocking.
- Coordinated with team members for smooth store operation.
- Monitored shop floor consistently to deter thefts and losses.
- processed payments for customers
Customer Service Advisor
Provident Financial
Bradford, West Yorkshire
2009.03 - 2014.01
- Built rapport with clients through empathetic handling of concerns.
- Streamlined responses to emails, improved response time significantly.
- Strengthened client relationships with clear communication and problem-solving skills.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Handled high volume of calls daily for faster issue resolution.
- Provided detailed information about products and services to potential customers.
Conveyancing Assistant
Hammonds Direct Solicitors
Bradford, West Yorkshire
2003.05 - 2009.01
- Facilitated smooth property transactions by assisting conveyancers with daily tasks.
- Processed client initial documents, mortgage offers, and contract packs.
- Ensured timely completions through collaboration with key stakeholders including Mortgage Lenders, Solicitors and Estate Agents.
Cleansing Operative
Initial Cleaning Services
Bradford, West Yorkshire
2002.09 - 2003.05
- Maintained high cleanliness standards in rooms through vacuuming, polishing, and mopping.
- Ensured building security as key holder after completing cleaning tasks.
Office Junior
Ernest Wilsons Estate Agents
Bradford , West Yorkshire
2001.10 - 2002.09
- Conducted general administrative tasks involving addressing telephone and customer enquiries, updating files, producing photocopies, preparing cheques to be issued and processing outgoing post.
Education
GCSEs -
Yorkshire Martyrs Catholic College
Bradford 1997.09 - 2001.06
Skills
Strong work ethic
Adaptable
Effective positive communication
Initiative and self-motivation with ability to work alone or in a team
Time management
Patience and helpfulness with a supportive attitude
Organizational skill/task prioritising
Team building coordination
Affiliations
- I love to spend time with my family, walking the dogs, socialising and i volunteer at my sons football club helping the team that my husband coaches
Accomplishments
I have completed and passed Autism Awareness Courses and the Nurturing Family programme. These courses provide so much information, guidance, strategies and awareness.
Timeline
Residential Conveyancing Team Leader
LCF ResIdential Ltd
2024.10 - Current
Conveyancing Assistant
LCF Residential Ltd
2014.08 - 2024.10
Store Assistant
Superdrug
2014.07 - 2014.08
Customer Service Advisor
Provident Financial
2009.03 - 2014.01
Conveyancing Assistant
Hammonds Direct Solicitors
2003.05 - 2009.01
Cleansing Operative
Initial Cleaning Services
2002.09 - 2003.05
Office Junior
Ernest Wilsons Estate Agents
2001.10 - 2002.09
GCSEs -
Yorkshire Martyrs Catholic College
1997.09 - 2001.06