Joanne McCann
Cheshire,United Kingdom
Summary
Results-oriented professional with expertise in customer service, operations management, and financial analytics. Proven ability to enhance profitability through strategic business operations and effective relationship management. Track record of improving customer relations and brand visibility while maintaining high standards in retail operations. Strong multitasking and organizational skills, with a commitment to data-driven performance improvement.
Overview
18
18
years of professional experience
Work history
Store Manager
Rodd & Gunn
Chester, Cheshire
05.2025 - 12.2025
- Managed daily store operations, maintaining adherence to luxury brand standards.
- Optimised visual merchandising to elevate brand identity.
- Curated exclusive and sophisticated store ambience through meticulous attention to detail.
- Oversaw inventory levels, optimised stock replenishment, and organised product allocations.
- Implemented operational policies, health and safety standards, and loss prevention procedures.
- Guided team to meet KPIs while providing outstanding customer service.
- Facilitated personalised shopping experiences fostering brand loyalty and retention.
- Sourced, developed, and guided high-performing sales team prioritising product knowledge.
Store Manager
US Polo Assn
Ellesmere Port, Cheshire
06.2022 - 05.2024
- Realised £1.1 million in profitability through effective resource management in first year.
- Enhanced store sales through staff training and motivation to deliver exceptional service
- Optimised store layout to elevate customer experience and realise budgeted profit
- Formulated strategies for attracting new customers through demographic analysis and targeted marketing.
- Nurtured positive work environment through strengthening team relationships and acknowledging individual contributions.
- Executed business strategies that enhanced revenue and penetrated new markets.
Store Manager
Cadburys
Ellesmere Port, Cheshire
06.2017 - 06.2022
- Leading UK flagship store generating annual turnover of £1.7 million
- Tracked and managed store sales, net profit, and overall business performance. Monitored key financial metrics to ensure profitability. Implemented systems for accurate data storage and retrieval.
- Examine Weekly Sales & Inventory report to enhance store performance
- Identify and engage potential candidates following current guidelines and procedures.
- Facilitate probation review meetings with new colleagues during probation period according to company policy.
- Oversaw stock control, monitored food waste and labour costs with precise record-keeping.
- Mentored sales associates on product specifications, sales incentives, and effective selling techniques, significantly enhancing customer satisfaction ratings.
- Formulated effective employee retention strategy, significantly lowering staff turnover rates
Store Manager
Rituals Cosmetics
Ellesmere Port, Cheshire
03.2015 - 06.2016
- Successfully launched global luxury brand at Cheshire Oaks, collaborating with UK and Ireland Director.
- Liaised with senior management to ensure seamless operational transition.
- Sourced top candidates during recruitment process, implementing comprehensive training programmes for exceptional service.
- Coordinated with internal and external Marketing executives to promote events and enhance brand visibility.
- Managed financial operations, including budget planning, expense tracking, and maintaining accurate records.
Store Manager
Quiz Clothing
Chester, Cheshire
02.2014 - 03.2015
- Oversaw and propelled KPIs, encompassing conversion rates, ATV, and mystery shopper reports.
- Secured stocktakes consistently surpassing company target of 1.0%
- Elevated operational excellence to maximise productivity and ensure a safe working environment.
- Delivered outstanding visual standards to enhance an engaging shopping experience.
- Enhanced customer satisfaction through daily delivery of compelling service propositions.
- Enhanced store profitability via cost-reduction initiatives and efficient inventory management strategies.
Store Manager
LK Bennett
Ellesmere Port, Cheshire
04.2012 - 01.2014
- Established a high-performing sales team in a £1.2 million turnover store.
- Selected staff while defining standards prioritising service excellence and customer relations.
- Managed costs through vigilant monitoring of staffing levels, wage expenses, stock loss, petty cash, and stationary.
- Analyzed KPIs by employing business tools for UPT, ATV, SPH sales data capture, and Mystery Shop Reports.
- Guaranteed compliance with laws and regulations through thorough procedure reviews and corrective action implementation.
- Fostered robust client relationships through efficient issue resolution and communication expertise.
- Coordinated seasonal sales promotions to elevate footfall and maximise sales opportunities.
Store Manager
Jane Norman
Ellesmere Port, Cheshire
03.2008 - 09.2011
- Directed daily operations of large retail store, optimising overall efficiency.
- Guided team of 15 employees, cultivating ownership by articulating strategic goals clearly.
- Executed recruitment and training strategies, managing HR issues such as disciplinary actions.
- Oversaw visual merchandising, stock control, and administrative tasks to ensure optimal performance.
- Analysed competitor activities and local trading patterns to guide strategic decisions.
- Managed and optimised financial budgets for £1.8 million turnover store.
- Evaluated trends to enhance strategic planning and resource allocation.
- Optimised operations, empowering senior staff to enhance revenue by 25%.
Education
CIPD Level 3 Graduate Member - Human Resources
West Cheshire College
Ellesmere Port, United Kingdom 09.2012 -
Certificate of Higher Education - Business Administration
Microsoft Intermediate
Cheshire05.2012
Certificate of Higher Education - Business Administration
Microsoft Excel Introductory
Cheshire05.2012
RSA 2/OCR - Administrative, Word processing
Ashurst College
Skelmersdale, United KingdomRSA 1/OCR - Administrative, Word processing
Ashurst College
Skelmersdale, United KingdomSkills
- Multitasking and Organization
- Operations Management
- Work Planning and Prioritization
- Relationship building and management
- Maximizing profitability
- Financial operations management
- Performance monitoring
- Business Analytics
- Data analysis and interpretation
- Resilience under pressure
- Interpersonal savvy
Accomplishments
- Achieved Manager of the year 2018 national store ranking within my first year
- Won team of the year 2019
- Managed a store that exceeded company expectations in every category during the first and second quarter of the year.
- Exceeded monthly store sales goals 12 months in a row.
- Achieved the national store ranking within one year on magnet Cheshire Oaks branding league table
- Achieved 97% Mystery Shopper report within my first year 2019 with accuracy and efficiency.
Timeline
Store Manager
Rodd & Gunn
05.2025 - 12.2025
Store Manager
US Polo Assn
06.2022 - 05.2024
Store Manager
Cadburys
06.2017 - 06.2022
Store Manager
Rituals Cosmetics
03.2015 - 06.2016
Store Manager
Quiz Clothing
02.2014 - 03.2015
CIPD Level 3 Graduate Member - Human Resources
West Cheshire College
09.2012 -
Store Manager
LK Bennett
04.2012 - 01.2014
Store Manager
Jane Norman
03.2008 - 09.2011
Certificate of Higher Education - Business Administration
Microsoft Intermediate
Certificate of Higher Education - Business Administration
Microsoft Excel Introductory
RSA 2/OCR - Administrative, Word processing
Ashurst College
RSA 1/OCR - Administrative, Word processing
Ashurst College