Joanne May
Wimblington,Camb
Summary
Offering strong communication skills, empathy and organisational skills and a willingness to learn. Proven ability to work both independently and in team settings, supporting daily care routines and maintaining clean, healthy environments.
Overview
29
29
years of professional experience
Work history
Kennel hand
Sweepfields Working Dogs
Wimblington, Cambridgeshire
08.2017 - 02.2025
- Calmed anxious pets to achieve positive grooming experiences.
- Ensured smooth operations, implemented meticulous scheduling of staff and resources.
- Fostered positive client relationships to improve customer satisfaction ratings.
- Oversaw renovation projects to expand kennel capacity without compromising safety.
- Streamlined daily routines for enhanced productivity and animal comfort.
- Enhanced animal welfare by implementing effective kennel management strategies.
- Advised customers on correct aftercare for optimised animal health.
- Provided medical assistance to animals awaiting veterinary care.
- Optimised animal comfort during treatments through compassionate care.
- Collaborated closely with local veterinarians to ensure top-notch medical care for pets.
- Maintained high cleanliness standards with rigorous cleaning protocols.
- Devised individualised feeding plans to cater to dietary needs of each pet.
- Bathed animals for maximum cleanliness and comfort.
- Kept animal cages spotlessly clean to minimise infection risks.
- Trained in animal first aid to provide emergency assistance.
- Assisted with grooming tasks, ensured pets looked their best at all times.
- Sourced grooming products to benefit animals with hair and skin conditions.
- Monitored pet health closely, promptly identified potential issues or illnesses.
- Upheld stringent safety measures, prevented any incidents or accidents on premises.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Consistently arrived at work on time and ready to start immediately.
- Assisted with infection control through social distancing and PPE wearing.
- Replenished stock and processed deliveries to maximise product availability.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Administrative Assistant
NHS
Huntingdon, Cambridgeshire
10.2007 - 03.2008
- Wrote professional letters, emails and memoranda for business communication.
- Produced clean, error-free professional business correspondence for office team.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Maintained stock levels to avoid shortages in office supplies.
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported accurate record-keeping with proficient data entry skills.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Managed front desk duties to ensure smooth operation of reception area.
- Organised client meetings, prepared agendas and took detailed minutes.
- Examined, scanned and input documents in software system.
- Streamlined administrative processes for increased efficiency in the workplace.
- Updated company databases by inputting new employee contact information and employment details.
- Sorted and organised different types of information by document type, personnel or location.
- Opened and routed business parcels and letters.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Kept adequate office supplies on hand to support staff and business requirements.
- Interacted professionally with clients providing excellent service at all times.
- Delivered tailored assistance to customers with disabilities.
- Handled chemicals and waste in line with COSHH regulations.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Magistrates Training Administrator
HMCS
Huntingdon, Cambridgeshire
04.1996 - 08.2007
- Updated staff on new training processes to keep them informed and prepared.
- Greeted participants and provided friendly, helpful advice on training activity.
- Increased accessibility to training workshops and materials by catering to specific requests.
- Developed soft skills by providing training in time-management, problem-solving, and effective communication.
- Registered participant arrival to document attendance and enable course certification.
- Facilitated communication between trainers and trainees for effective knowledge transfer.
- Engaged professionals in industry-specific knowledge, techniques and methodologies.
- Maintained customer documentation with accurate, up-to-date personal and participation details.
- Updated learning portals to reflect available training courses and resources, increasing employee engagement.
- Liaised between departments to ensure coordinated efforts during trainings.
- Organised training materials, enhancing overall learning experience.
- Managed logistics of training events to ensure smooth running.
- Adapted to changing administrative requirements for responsive team and participant support.
- Handled employee queries regarding training programmes, ensuring clarity and understanding.
- Produced training and supportive materials tailored to organisational needs.
- Prepared training materials and supplemental aids to support employee comprehension.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Kept track of all necessary supplies and placed orders when needed, avoiding any disruption in the training schedule due to unavailability of resources.
- Held refresher courses and workshops to reinforce key concepts and skills.
- Achieved smoother operation with thorough record keeping.
Education
NVQ Level 3 - Canine Welfare & Behaviour
Animal Course Direct
Bournemouth, England 11/2023 - 10/2024
NVQ Level 2 - Business Administration
OCR
Oxford, Oxfordshire 01/1998 - 01/1999
NVQ Level 3 - Customer Service
OCR
Oxford 11/2001 - 11/2022
Timeline
Kennel hand
Sweepfields Working Dogs
08.2017 - 02.2025
Administrative Assistant
NHS
10.2007 - 03.2008
Magistrates Training Administrator
HMCS
04.1996 - 08.2007
NVQ Level 3 - Canine Welfare & Behaviour
Animal Course Direct
11/2023 - 10/2024
NVQ Level 2 - Business Administration
OCR
01/1998 - 01/1999
NVQ Level 3 - Customer Service
OCR
11/2001 - 11/2022
Similar Profiles
Victoria FlorezVictoria Florez
Kennel Technician at Working Dogs For WarriorsKennel Technician at Working Dogs For Warriors
Robert CookRobert Cook
Dog Caretaker at my dogs and my grandmothers dogsDog Caretaker at my dogs and my grandmothers dogs
Nicolina JenningsNicolina Jennings
VP, Managing Director at Working Not Working, A Fiverr CompanyVP, Managing Director at Working Not Working, A Fiverr Company
Ian PeckIan Peck
Acquisition Account Director at BTAcquisition Account Director at BT
Jovita MartynovaJovita Martynova
Amazon assosiate at AmazonAmazon assosiate at Amazon