Joanne Lidget
Fulwood,South Yorkshire
Summary
Experienced professional with focus on development management and track record of driving projects to successful completion. Deliver results by leveraging strong leadership, strategic planning, and stakeholder engagement skills. Known for enhancing team performance and fostering collaborative environments.
Overview
36
36
years of professional experience
5
5
years of post-secondary education
Work history
Stock & Process Development Manager
Arnold Laver
Sheffield, South Yorkshire
11.2021 - 12.2025
- Developed a new process to enhance stock management efficiency within the New Build Housing sector.
- Led cross-functional teams to streamline operations, improving productivity.
- Streamlined stock control processes to enhance overall operational efficiency.
- Coordinated regular audits to maintain accuracy of stock records and reduce discrepancies.
- Implemented inventory management systems to track stock movements and minimise losses.
Operations Manager
John Lewis & Partners
Sheffield, South Yorkshire
05.2010 - 08.2021
- Oversaw daily operational activities to ensure efficient workflow and adherence to quality standards.
- Developed and implemented process improvements to enhance productivity and streamline operations.
- Coordinated cross-functional teams to align on operational objectives and drive project success.
- Managed inventory control processes to optimise stock levels and reduce waste.
- Led training sessions for staff to enhance skills and ensure compliance with operational KPIs.
- Analysed operational data to identify trends and inform strategic decision-making.
- Enhanced customer service procedures to improve satisfaction and foster positive experiences.
- Collaborated with senior management to align operational strategies with organisational goals.
- Led teams to achieve business objectives on time and within budget constraints.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Continuous improvement coach helping teams implement solutions, increased productivity.
- Directed safety protocols, created safer workplace conditions.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Created a collaborative work environment for positive team dynamics.
- Optimised workflow procedures with strategic planning and team coordination.
- Implemented quality control measures, enhanced product standards.
- Analysed performance metrics, identified areas for improvement in operations management.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Designed and implemented training to further develop staff based on business goals.
Delivery Driver & Service Building Manager
John Lewis & Partners
Sheffield, South Yorkshire
05.2009 - 05.2010
- Delivered exceptional customer service by ensuring timely and accurate delivery of goods.
- Managed building operations by coordinating maintenance and ensuring compliance with health and safety regulations.
- Oversaw logistics processes to optimise delivery routes and enhance efficiency of daily operation
- Reduced fuel costs with efficient route planning.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Provided excellent customer service, enhancing company reputation.
- Monitored service building operations to identify areas for process improvement and efficiency.
- Maintained building safety by implementing regular checks and adhering to regulations.
- Complied with health and safety regulations, ensuring a safe environment for all occupants.
Selling Support Manager
John Lewis & Partners
Sheffield, South Yorkshire
05.2007 - 05.2009
- Coordinated implementation of new systems, streamlining workflows and increasing operational efficiency.
- Oversaw daily operations of selling support team, ensuring alignment with organisational goals and customer satisfaction.
- Streamlined processes to increase operational efficacy.
- Collaborated cross-functionally to align departmental goals and objectives.
- Promoted an open feedback culture which resulted in better ideas and solutions.
- Prioritised workload effectively, optimising time management within the team.
- Monitored team performance, providing constructive feedback and recognition where due.
- Developed strategies to improve selling support processes, ensuring seamless communication between departments.
Customer Service Manager
John Lewis & Partners
Sheffield, South Yorkshire
05.2006 - 05.2007
- Led customer service team to improve client satisfaction through effective training and development programmes.
- Managed resolution of complex customer inquiries by streamlining communication processes.
- Enhanced team performance by fostering a culture of collaboration and continuous improvement.
- Developed and executed customer service strategies that aligned with organisational goals and objectives.
- Oversaw implementation of customer feedback mechanisms to identify areas for service enhancement.
- Coordinated with cross-functional departments to ensure seamless service delivery and issue resolution.
- Resolved complaints efficiently, fostering customer loyalty.
- Managed challenging situations to ensure customer satisfaction.
Business Protection Manager
John Lewis & Partners
Sheffield, South Yorkshire
05.2005 - 05.2006
- Led development and implementation of comprehensive business protection strategies to safeguard assets.
- Managed incident response plans to effectively address and mitigate potential threats.
- Maintained inventory control, reduced stock shortages.
- Conducted training sessions for staff to promote awareness of security protocols and procedures.
- Led performance reviews, identified areas for improvement.
- Delegated tasks efficiently to maximise productivity.
- Facilitated staff training, resulting in better customer service.
Call centre supervisor
John Lewis & Partners
Sheffield, South Yorkshire
05.2002 - 05.2006
- Supervised daily operations of call centre, ensuring adherence to service standards.
- Implemented training programmes for new staff, improving efficiency and effectiveness.
- Coordinated scheduling of staff to optimise resource allocation and maintain service levels.
- Analysed call metrics to identify areas for improvement, driving operational enhancements.
- Developed and maintained reports on team performance, providing insights for management decisions.
- Handled resource allocation during peak hours to manage high call volumes effectively.
- Implemented changes in operational procedures to increase productivity levels.
- Assisted representatives in solving problems with dissatisfied clients to increase customer satisfaction.
Selling assistant various roles
John Lewis & Partners
Sheffield, South Yorkshire
05.1990 - 05.2002
- Assisted customers in identifying products that met their needs and preferences.
- Managed inventory levels to ensure optimal stock availability and timely replenishment.
- Developed visual displays to enhance product presentation and improve customer engagement.
- Resolved customer inquiries and complaints with professionalism to maintain satisfaction.
- Enhanced customer loyalty by providing exceptional service, attentive listening and resolving queries efficiently.
- Delivered high quality customer service under pressure during peak hours or sale periods reinforcing brand reputation.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
GCSEs - Maths, English, History, Geography, Art, English Lit
Aston Comprehensive
Sheffield 09.1981 - 06.1986
Timeline
Stock & Process Development Manager
Arnold Laver
11.2021 - 12.2025
Operations Manager
John Lewis & Partners
05.2010 - 08.2021
Delivery Driver & Service Building Manager
John Lewis & Partners
05.2009 - 05.2010
Selling Support Manager
John Lewis & Partners
05.2007 - 05.2009
Customer Service Manager
John Lewis & Partners
05.2006 - 05.2007
Business Protection Manager
John Lewis & Partners
05.2005 - 05.2006
Call centre supervisor
John Lewis & Partners
05.2002 - 05.2006
Selling assistant various roles
John Lewis & Partners
05.1990 - 05.2002
GCSEs - Maths, English, History, Geography, Art, English Lit
Aston Comprehensive
09.1981 - 06.1986