Joanne Lee

Accomplished professional with expertise in administration and operations management, financial planning and strategic decision-making. Demonstrates strong leadership, self-motivation, ambition and self-development. Thrives on challenges, is naturally solution focused and driven to obtain maximum results by achieving objectives and deadlines. Adept at customer relationship building and project management, with a focus on process improvement and training development. Committed to maintaining confidentiality and ensuring accurate record keeping. Diverse and adaptable with the ability to learn new tasks and technologies quickly, disseminate information correctly and able to relate and apply within an organisation to bring about lasting change.

August 1996-March 1997

Following redundancy from BUPA I took the opportunity to travel solo around the world.

Fully conversed in the latest technologies; Microsoft applications Excel, Word, PowerPoint and Mail, Apple applications Numbers, Pages and Mail

Adobe Illustrator and Photoshop

WordPress development and content management

Various on the job training with radio, voluntary roles and the NHS including sales, marketing, health & safety, GDPR, equality and diversity

DBS Cleared

HAYWARDS HEALTH MUTUAL AID (HHMA) COVID Community Support Group March 2020-April 2021

• Company Overview: Covid 19 Community Support Group
• In March 2020, I along with two others, set up a community support group within the Haywards Heath greater area.
• The aim of this support group was to help community residents who were unable (due to shielding) or had no other support system.
• Successfully recruited, trained and retained 700 volunteers to provide help with shopping, prescription collections and friendly phone calls
• Managing the organisations funds, including fundraising, grant applications, paying bills and keeping records of income and expenditure
• Set up and managed incoming telephone response team to answer calls and field requests to teams
• Created management reporting as well as team spreadsheets to manage requests
• Set up an emergency food hub in conjunction with Haywards Heath Town Council
• We won joint first prize of the Mid Sussex District Council Stronger Communities Award 2020 and myself and my two fellow Trustees were invited to a meeting with HRH The Princess Royal to be recognised for the our contribution to our community during this incredibly difficult time.
• Covid 19 Community Support Group

SOUTHDOWN WEST PONLY CLUB CHARITY Finance Officer July 2016 to June 2025

• · Managing Pony Club finances on a day-to-day basis
• · Creating event schedule with organisers and uploading to website and creating tickets.
• · Senior leadership team/committee member providing financial overview
• · Improved effectiveness of role by moving from paper and cash system to online banking, website booking system and bookkeeping on online accounting software
• · Responsible for bookkeeping, verifying and paying invoices, raising invoices, credit control and completing annual accounts
• · Proficient in Xero accounting software
• · Auditing training, venue and instructor fees to ensure cost effective and report to District Commissioner

• I am a keen gardener, enjoy reformer pilates, reading, travelling and socialising.