Joanne Ladd
Ringstead, Kettering ,Northamptonshire
Summary
Compassionate professional skilled in fostering positive relationships and enhancing team collaboration across diverse environments. Punctual and reliable, consistently meeting deadlines while supporting colleagues and clients through active listening and understanding individual needs. Instrumental in creating a supportive atmosphere that promotes well-being and productivity.
Overview
34
34
years of professional experience
41
41
years of post-secondary education
Work History
Community Carer
Sage
Biggleswade , Hertfordshire
06.2014 - 12.2018
- Provided emotional support and companionship, enhancing client well-being.
- Conducted household duties, including cleaning, laundry, and shopping, to maintain a comfortable living environment.
- Administered personal care and hygiene to clients, promoting dignity and respect.
- Administered patient medication, paying close attention to accurate dosage and frequency.
- Stayed up to date on the best health practices, first aid procedures and other safety guidelines by attending regular carer training.
- Independently changed or emptied catheter bags using clean, careful techniques while following hygiene guidelines.
- Built and maintained patient dignity, treating service users with utmost care and respect.
- Monitored and reported changes in client health or behaviour to healthcare professionals.
- Provided empathetic personal care, maintaining respect and dignity for patients throughout.
- Visited people's homes to provide care and support with daily tasks.
- Assisted in preparing and providing medication to clients, arranging accurately based on prescriptions and doctors' notes.
- Assisted clients with washing, bathing, dressing, getting up and going to bed.
- Maintained confidentiality and privacy in all aspects of client care.
- Documented care provided, ensuring accurate and up-to-date client records.
- Offered reliable day-to-day living assistance, including washing, dressing and feeding patients.
- Maintained excellent client relationships by going the extra mile to assist needs and provide attentive support.
- Maintained patient well-being by engaging in polite, friendly and engaging conversations throughout visits.
- Implemented care plans tailored to individual needs, in collaboration with healthcare professionals.
- Encouraged service users to be independent and active members of society.
- Assisted clients with mobility issues, utilising aids and equipment for safe movement.
School dinner cook
Cambridgeshire county
Cambridge , Cambridgeshire
05.2004 - 06.2014
- Maintained clean, safe environment by adhering to sanitation and safety requirements.
- Maintained high standards of hygiene and cleanliness in the kitchen, following food safety regulations.
- Checked food and ingredients for freshness and weighed, mixed and prepped materials before cooking meals.
- Coordinated work of kitchen helpers keeping spaces clean, stocked and tidy.
- Displayed positive and friendly attitude towards customers and fellow team members.
- Wiped down surfaces, cleaned cookware and sanitised utensils to meet health and safety standards.
- Read recipes to understand ingredient needs and cooking requirements.
- Worked with kitchen staff during busy periods to maintain service delivery quality and wow guests with amazing meals.
- Managed kitchen inventory, conducted weekly stock checks, and ordered supplies to maintain adequate levels.
- Organised ingredients at the start of shift to prepare for expected needs during busy periods.
- Maintained optimum temperature in ovens, grills and roasters to correctly cook foods.
- Collaborated with kitchen team to handle high tempo demands and stressful service periods.
- Employed a variety of cooking techniques based on requirements of individual dishes.
- Prepared for each shift by placing clean cutting board and utensil bath at workstation.
- Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
- Accurately divided, shaped and proofed ingredients and observed recipe instructions to maintain product consistency.
- Implemented sustainable cooking practices, reducing environmental impact through waste management and sourcing.
Supermarket Cashier
Sainsbury's
Harlow, Essex
03.1998 - 06.2003
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Scanned items with precision and speed, reducing customer wait times.
- Handled cash, credit, and debit transactions, ensuring accurate change and receipt issuance.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Greeted customers enthusiastically, engaging in conversation to ensure friendly, professional customer care.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Maintained a high level of professionalism and courtesy, addressing customer queries promptly.
- Maintained clean, hygienic checkout areas, upkeeping positive brand reputation.
- Used POS machines to scan items and process transactions.
- Scanned and weighed goods to calculate product costs.
- Conducted price checks for colleagues and customers, ensuring accurate pricing and labelling.
- Processed payments by cash, cheque, or card to complete transactions.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Maintained neat and clean shop floor and storage areas.
- Verified register at beginning and end of work shifts to help with error-free money handling.
Chef
Paris grill
London , London
03.1990 - 12.1997
- Enforced health and safety standards for food storage, preparation and handling.
- Established standards for cooking, garnishing and presenting food to enhance quality and consistency.
- Established food presentation guidelines, ensuring dishes were visually appealing.
- Monitored cooking processes, adjusting temperatures and seasoning for perfect dish execution.
- Created decorative food displays to attract customer attention and enhance dining experience.
- Catered for special events, customising menus to client specifications for memorable occasions.
- Collaborated with the front-of-house team to ensure seamless service delivery.
- Partnered with wait staff to deliver delicious cuisine and uphold establishment reputation.
- Developed speciality foods and complex dishes using interesting season mixes.
- Incorporated fresh, seasonal ingredients from local producers to increase menu variety and support sustainability.
Chef
Bill Bentleys
London , London
10.1984 - 11.1989
- Established cooking, garnishing, and presentation standards to enhance dining experience.
- Established food presentation guidelines, ensuring dishes were visually appealing.
- Developed speciality foods and complex dishes with unique seasoning blends, elevating menu offerings.
- Monitored cooking processes, adjusting temperatures and seasoning for perfect dish execution.
- Catered special events by customising menus to meet client specifications, creating memorable occasions.
- Devised tasty dishes using popular recipes, delighting guests and generating return business.
- Enforced health and safety standards for food storage, preparation and handling.
- Experimented with new dish creations by incorporating customer recommendations and feedback.
Patient transfer
Medexpress
Huntingdon , Cambridgeshire
01.2018 - 12 0
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Education
City and guild - Cooking
Waltham forest college
Walthamstow , London 06.1984 - 01.2025
Skills
- Patient care
- Mobility assistance
- Health monitoring
- Medication administration
- Care planning
- Safety compliance
- Food safety
- Confidentiality maintenance
- Personal hygiene
- Emotional support
- Team collaboration
- Problem resolution
- Commitment to excellence
- Health and safety awareness
- Customer focused
- Analytical thinking
- Cooking techniques
- Public Relations
Timeline
Patient transfer
Medexpress
01.2018 - 12 0
Community Carer
Sage
06.2014 - 12.2018
School dinner cook
Cambridgeshire county
05.2004 - 06.2014
Supermarket Cashier
Sainsbury's
03.1998 - 06.2003
Chef
Paris grill
03.1990 - 12.1997
Chef
Bill Bentleys
10.1984 - 11.1989
City and guild - Cooking
Waltham forest college
06.1984 - 01.2025