Joanne Kirsty Bux
Blackpool,Lancashire
Summary
Resourceful customer-focused professional re-entering the workforce after several years of caregiving. Strong communication and interpersonal skills drive the ability to build relationships and adapt to changing demands. Collaborative approach and strong work ethic contribute effectively to team success.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Nursery Nurse
Hawes Side Nursery
Blackpool, Lancashire
04.2007 - 08.2008
- Monitored children's progress through regular observations and assessments, providing feedback to parents and caregivers.
- Fostered strong partnerships with parents to support children's learning and development at home and in the nursery.
- Planned and delivered play activities with structure and enthusiasm, encouraging group participation.
- Provided personalised support for children's hygiene needs, promoting health and well-being.
- Maintained clean and sanitised play areas and equipment, ensuring high health and hygiene standards for children's safety.
- Followed nursery policies and procedures to ensure the safety and welfare of children
Receptionist, House Keeper and Business Partner
Glenshee Blackpool Apartments
Blackpool, Lancashire
06.2000 - 03.2007
- Warmly welcomed guests upon arrival, provided check-in assistance, along with information about local attractions, dining options and transport to enhance their stay.
- Managed telephone enquiries, efficiently processing reservations, cancellations, and modifications to ensure optimal guest satisfaction.
- Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.
- Maintained high standards of cleanliness and hygiene throughout hotel premises, enhancing guest safety and satisfaction.
- Trained new cleaning staff on hotel standards and cleaning techniques, promoting teamwork and consistent service quality.
- Oversaw all laundry operations, ensuring timely washing, drying, and folding of linens.
Telesales Administrator
Challenger Security Products
Blackpool, Lancashire
06.1999 - 06.2000
- Engaged new and existing customers to promote diverse products and services, fostering customer relationships and driving sales growth.
- Used excellent negotiation and sales techniques to obtain best contract deals and sales prices with customers.
- Implemented upselling and cross-selling techniques to maximise order value and enhance customer satisfaction.
- Prepared tailored customer quotations and processed purchase orders
- Provided outstanding customer service, resolving queries and complaints promptly.
- Managed daily administrative tasks, including correspondence, meeting scheduling, and file organisation to support office operations.
Sales Assistant
Barratts Shoes
Blackpool, Lancashire
11.1997 - 05.1999
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Guided customers in selecting products, providing tailored advice to enhance their shopping experience.
- Processed transactions, returns, and refunds efficiently.
- Worked with team members to meet sales targets, contributing to overall store performance.
- Designed and arranged merchandise displays, ensuring attractive presentation to drive customer engagement and sales.
- Received and sorted incoming stock, ensuring that accurate inventory levels were maintained.
Education
GCSEs -
Highfield High School
Blackpool 01-1996
Skills
- Child development
- Customer service
- Team collaboration
- Time management
- Adaptable
- Reliable
- Patient
- Empathetic
- Compassionate
Certification
- NVQ Level 3 in Child Care Learning and Development
- NVQ Level 2 in Child Care Learning and Development
- Level 2 ABTAC in Travel and Tourism
- NVQ Level 2 in Retail Operations
Hobbies and interests
Sports and fitness, cake decoration, travel, and family activities
Timeline
Nursery Nurse
Hawes Side Nursery
04.2007 - 08.2008
Receptionist, House Keeper and Business Partner
Glenshee Blackpool Apartments
06.2000 - 03.2007
Telesales Administrator
Challenger Security Products
06.1999 - 06.2000
Sales Assistant
Barratts Shoes
11.1997 - 05.1999
GCSEs -
Highfield High School