Joanne Ketteringham
Camborne ,cornwall
Summary
As an experienced Safety Officer I am a dedicated professional with proactive approach to ensuring safety and compliance in diverse environments, customer / resident -oriented to ensure they are confident they are able to live in a secure and hazard-free environment. I am part of a large Estate Team and have a shared understanding of defined roles and responsibilities working to reach full compliance goals.
Previous roles
Caring Nurse with 10 years of experience in healthcare organisation working with heart failure patients. Adept at introducing detailed care plans and coordinating patient care through interdisciplinary collaboration. Demonstrated expertise in physical, psychosocial, developmental and educational aspects of nursing care for patients and families.
Registered Dental Nurse with 8 years of experience in outstanding patient care. Building rapport with patients from arrival to treatment delivery. Gained national diploma in dental nursing in 1986
Capable of assisting with complex procedures through thorough knowledge of dental practices and exceptional organisational skills. Committed to maintaining clean, safe, and welcoming environment for all patients and visitors.
Overview
43
43
years of professional experience
4
4
years of post-secondary education
Work History
Estate Safety Officer
LiveWest Homes Ltd
Cornwall, Cornwall
11.2016 - Current
- Provided comprehensive Knowledge to Livewest residents , promoting a safety-conscious living culture.
- Conducted thorough risk assessments for minimised slip trip fall hazards.
- Coordinated fire drills regularly for enhanced preparedness of staff.
- Identified potential hazards through regular site inspections, resulting in improved working living conditions.
- Ensured compliance with local safety regulations, enhancing overall LiveWest Schemes
- Implemented preventative measures to reduce accidents in the LiveWest home schemes
- Reduced safety incidents by implementing rigorous health and safety protocols.
- Maintained detailed records of all safety-related incidents, providing valuable data for future reference.
- Regularly inspected facilities to ensure adherence to fire, hazard and safety guidelines.
- Inspired behavioural change to improve safety and regulatory compliance for residents
- Identified need for maintenance and repair work, scheduling as necessary.
- Inspected Play areas quarterly documented as required
- Delivered high-quality services by maintaining customer focus at all times.
- Assisted customers with inquiries, enhancing customer satisfaction.
- Maintained professional demeanour during high-pressure situations keeping focus on customer satisfaction.
- Built effective relationships with residents , while out on site ensuring trust and understanding for keeping residents safe in their homes
Staff nurse
Leicestershire hospitals
Leicester, Leicester
08.2008 - 08.2016
- Provided compassionate emotional support to patients, easing their anxiety.
- Increased patient understanding with clear explanation of medical procedures.
- Identified early warning signs of deteriorating health through vigilant monitoring.
- Facilitated smooth discharge processes for a seamless transition home.
- Administered medication for pain management and symptom control.
- Coordinated with pharmacy staff ensuring timely delivery of medicines.
- Assisted doctors during examinations for efficient healthcare delivery.
- Liaised effectively with relatives, keeping them informed about patient progress.
- Updated patient records meticulously to ensure accurate documentation.
- Managed wound dressings, promoting healing and preventing infection.
- Administered intravenous fluids, achieving correct hydration levels in patients.
- Collaborated with multidisciplinary team to enhance patient care..
- Handled emergency situations calmly leading to successful crisis resolution.
- Executed clinical tasks efficiently whilst maintaining attention to detail.
- Monitored vital signs, identifying any significant changes in condition.
- Improved patient comfort by providing expert bedside care.
- Delivered exceptional nursing care, resulting in improved patient satisfaction rates.
- Administered medication with meticulous attention to detail.
- Administered oxygen and medication to achieve optimum health outcomes.
Quality control officer
Qualvis Print and Packaging
Thurmaston , Leicester
07.1990 - 06.2006
- Reduced product defects for improved customer satisfaction.
- Improved safety measures within the manufacturing plant by conducting regular risk assessments.
- Conducted thorough inspections of raw materials to ensure supplier compliance.
- Identified root causes of quality issues using problem-solving techniques; resulted in swift resolution and prevention of recurring problems.
- Maintained records of all QA tests with meticulous attention to detail.
- Conducted Quality Control (QC) testing on products, meticulously reviewing QC tests and Micro results to maintain high standards.
- Kept equipment operating and in good condition by performing quality checks and calling in for repairs when needed.
Qualified dental nurse
Redmond, Cooil and Story
Leicester, Leicester
07.1982 - 08.1988
- Facilitated smooth day to day running of practice, assisting with receptionist duties such as patient scheduling, billing, answering telephone enquires and general tidiness.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety
- Prepared patients for treatment, ensuring their comfort and readiness.
- Assisted in complex dental procedures, resulting in successful outcomes.
- Supported dentists during both routine check-ups and specialised treatments for optimal results.
- Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
- Assured patient's comfort during dental procedures by providing empathetic care.
- Maintained sterile environment in exam rooms to ensure strict compliance with infection control standards.
- Documented patient records diligently, facilitating accurate tracking of medical histories and treatments given.
- Operated X-ray machine accurately for precise diagnostic imaging.
- Delivered quality customer service, resulting in repeat appointments and referrals from satisfied patients.
- Helped to close surgery, treatment rooms and reception area at end of day.
Education
Dental Nursing - Dental Nurse
South Fields College
Leicester 07.1985 - 07.1986
Diploma of Higher Education - Nursing
De Montfort University
Leicester 06.2005 - 05.2008
SVQ Level 3 - Inspection and testing fire resisting doors
Proqual
Cornwall 03.2022 - 03.2022
Skills
- Customer Service
- Attention to Detail
- Dental care knowledge
- Safety documentation and materials
- PPE use and maintenance
- First Aid certification
- Emergency situations
- Basic life support training
- Basic Certificate DBS March 2025
Information
I am in the process of relocating back to Syston in July 2025 and would like to carry forward my skills and knowledge learned so would relish the opportunity to be working back in the dental practice. I am comfortable with learning up to date practices I enjoy working as part of a team and am capable of working independently, I have an up to date DBS check and a clean full driving licence.
Timeline
SVQ Level 3 - Inspection and testing fire resisting doors
Proqual
03.2022 - 03.2022
Estate Safety Officer
LiveWest Homes Ltd
11.2016 - Current
Staff nurse
Leicestershire hospitals
08.2008 - 08.2016
Diploma of Higher Education - Nursing
De Montfort University
06.2005 - 05.2008
Quality control officer
Qualvis Print and Packaging
07.1990 - 06.2006
Dental Nursing - Dental Nurse
South Fields College
07.1985 - 07.1986
Qualified dental nurse
Redmond, Cooil and Story
07.1982 - 08.1988
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