Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Joanne Keers

Cramlington,Northumberland

Summary

Dedicated professional with a strong focus on person centred care and extensive skills in managing vulnerable clients. Demonstrates reliability and trustworthiness, excelling in self-management and resilience under pressure. Proficient in infection control, personal care, medication administration, and meal preparation, ensuring health and safety compliance. Adept at care planning, finance management, disability awareness, record-keeping, and medical appointment management. Committed to enhancing client well-being through effective behaviour management and time efficiency.

Overview

21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Support worker

Shine Care
Cramlington, Northumberland
11.2024 - Current
  • Maintains a clean environment for improved client health.
  • Assure safety measures are met to prevent falls or accidents.
  • Implements care plans set out by healthcare professionals leading to improved service users well-being.
  • Committed to promoting independence, dignity, and well-being through person-centred care.
  • Promotes mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
  • Promotes physical activity through assistance with exercises improving overall health condition of the client.
  • Increases comfort levels with personal care duties such as bathing and dressing.
  • Provides companionship during outings contributing to an active social life for clients.
  • Helped achieve the service users independence through guided tasks and activities.
  • Supports daily living skills training which increased client self-sufficiency.
  • Assists with mobility issues enabling easier movement around the home.
  • Actively listens to client concerns thus creating a comforting environment.
  • Provides transportation for medical appointments, ensuring timely arrival.
  • Enhances wellbeing of patients by providing emotional support and companionship.
  • Prepares nutritious meals that meet any special dietary needs of clients.
  • Completes housekeeping tasks resulting in a clean, safe home environment.
  • Maintains detailed records of patient behaviour changes for healthcare team reference.
  • Administers medication according to schedule, promoting optimal health outcomes.
  • Uses excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Builds strong client relationships through compassionate care and friendly rapport building.
  • Administers medication with rigorous planning and recordkeeping.
  • Promotes personal wellbeing and independence, building service user confidence through social and community interaction.
  • Provides support in social, physical and emotional areas to assist clients with integration into local community.
  • Empowers individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Continuously promotes best practices in health, safety and security to safeguard service user welfare.
  • Helps service users to gain ability to function independently in society.
  • Supports clients with rehabilitation and socialisation in community settings.
  • Listens to clients' current struggles to signpost relevant support.
  • Collaborates with external support providers to maintain good care continuity.
  • Offers practical daily living advice, including financial planning and housing support.



Customer Service Representative

EE/BT
North Shields, North Tyneside
06.2004 - 11.2024
  • Streamlined processes through efficient record keeping.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Employed active listening and product expertise to successfully resolve inbound queries.

Education

NVQ Level 1 - Tourism

Tynemouth College
North Shields, North Tyneside
09.1998 - 06.1999

GCSEs - Various

Marden High School
North Shields, North Tyneside
09.1993 - 06.1998

Skills

  • Empathy for clients
  • Dealing with vulnerable clients
  • Reliable and trustworthy
  • Self-Management
  • Resilience in difficult situations
  • Infection control knowledge
  • Personal care
  • Medication Administration
  • Meal preparation
  • Care planning
  • Finance management
  • Disability awareness
  • Record-keeping
  • Health and safety procedures
  • Medical appointment management
  • Client behaviour management
  • Client-Centred approach
  • Time efficiency
  • Resilience under pressure
  • Health and Safety Compliance

Certification

FAA Level 3 Award in Emergency First Aid at Work- Valid until 18/03/2028

Food Safety- Completed 24/09/24

Health and Safety- Completed 28/10/24

Infection Control- Completed on 09/10/24

Moving and Handling- Completed on 25/10/24

Person Centred Care- Completed on 30/10/24

Safeguarding of Vulnerable Adults- Completed on 30/10/24

Safe Administration of Medication- Completed on 30/10/24

Fully DBS checked.

All certificates are available on request.

Timeline

Support worker

Shine Care
11.2024 - Current

Customer Service Representative

EE/BT
06.2004 - 11.2024

NVQ Level 1 - Tourism

Tynemouth College
09.1998 - 06.1999

GCSEs - Various

Marden High School
09.1993 - 06.1998

Similar Profiles

Create profile
Joanne Keers