Joanne Jeffcott
Redditch,Worcestershire
Summary
Dedicated professional with expertise in telephone etiquette, communication skills, and time management. Demonstrates proficiency in data entry and front desk operations, supported by strong computer literacy and organisational skills. Committed to leveraging these competencies to enhance operational efficiency and contribute to team success.
Outgoing and friendly, delivering excellent patient service and administration. Focused and dependable with outstanding patient communication .
Versatile and hardworking driven to improve productivity and patient relations with professional demeanour and attention to detail.
Overview
23
23
years of professional experience
Work history
Receptionist/Admiinistrator
NHS Worcestershire Acute Hospital
Redditch, Worcestershire
2006.05 - Current
- Maintained accurate logs of patient entries for security purposes.
- Maintained an organised reception area for a professional hospital environment.
- Enhanced patient satisfaction by efficiently managing all front desk enquiries.
- Completed data entry tasks whilst adhering to strict deadlines.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Managed phone calls, resulting in effective communication flow within the ward and staff
- Directed patients to appropriate staff, ensuring efficient service delivery.
- Handled appointment scheduling to ensure smooth daily operations.
- Assisted with administrative tasks, improving overall functionality of the office.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Upheld confidentiality with sensitive information handling procedures.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from patients, GPs and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
Health care assistant
NHS Worcestershire Acute Hospital
Redditch, Worcestershire
2003.08 - 2006.03
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Prepared meals for patients, ensured balanced nutrition intake.
- Assisted in patient care, improved comfort and well-being.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Provided emotional support to patients and their families during difficult times.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely with nurses to maintain high levels of communication.
- Monitored client health conditions and reported immediate issues to manager.
- Supported clinical staff to complete health assessments.
Education
GCSEs -
Dame Elizabeth Cadbury School
Birmingham 09/1982 - 05/1987
BTEC level 2 Diploms -
Herefordshire Group Training
Herefordshire 05/2017 - 09/2019
NVQ Level 2 -
Worcestershire Hospital
Worcester, Worcestershire 08/2014 - 08/2015
BTEC Diploma -
Warwickshire College
Warwickshire 03/2007 - 02/2008
Skills
- Telephone Etiquette
- Communication Skills
- Time Management
- Data Entry
- Front Desk
- Computer Literacy
- Organisational Skills
Affiliations
- I enjoy spending time with my family, having get togethers and meals out.
Timeline
Receptionist/Admiinistrator
NHS Worcestershire Acute Hospital
2006.05 - Current
Health care assistant
NHS Worcestershire Acute Hospital
2003.08 - 2006.03
BTEC Diploma -
Warwickshire College
03/2007 - 02/2008
NVQ Level 2 -
Worcestershire Hospital
08/2014 - 08/2015
BTEC level 2 Diploms -
Herefordshire Group Training
05/2017 - 09/2019
GCSEs -
Dame Elizabeth Cadbury School
09/1982 - 05/1987