Joanne Humphries

My role is to provide hourly care visits in clients homes, to assist with household tasks, meal preparation and personal care. The service provides support to those that may need additional help due to age, illness or disability. This role is essential in providing client comfort, promoting independence, and ensuring that health and well-being needs are met. Through excellent communication and interpersonal skills, I am able to build a strong rapport with clients and provide companionship to reduce feelings of loneliness and isolation. I strongly promote compassion, dignity and respect in all aspects of my role.

I document daily care plans and report on daily observations accurately, ensuring continuity of care between shifts and team members.

I maintain a clean and safe home environment for patients to promote their well-being. I assist clients with mobility issues to increase independence and confidence, using and utilising lifting equipment correctly to move disabled or frail patients safely around the home.

I administer medication as prescribed to manage health conditions effectively. I accurately document and update client notes, with details of all medication given. I conduct risk assessments around the house, minimising potential dangers for clients and colleagues. I uphold safety and hygiene standards to reduce incidents and accidents.

I maintain strict levels of confidentiality regarding personal information and medical records; adhering strictly to data protection regulations.

I support improved patient nutrition through careful meal preparation in line with dietary requirements. I closely monitor patient conditions and report any safeguarding concerns to management.

My role was to support and assist the Practice Nurses and GP's with clinical and administrative tasks. I monitored vital signs of patients to ensure accurate readings. I provided clinics for Venepuncture, Wound Care, Electrocardiograms, Hypertension Reviews, Diabetic Care Reviews, NHS Health Checks, New patient Checks and Ear Care. I administered Injections and Immunisations, and I assisted Doctors with minor operations, Nexplanon and Intrauterine Device insertion.

I updated and maintained detailed patient records to support treatment planning and continuity of care. I ensured effective channels of communication with colleagues, through internal emails, patient tasks and attending regular staff meetings I was responsible for completing patient referrals, signposting and liaising with other service providers.

I maintained patient confidentiality in line with the data protection regulations, and handled sensitive information with the utmost discretion.

I promoted health education for patients and popularised various health campaigns through literature distribution and clear communication.

I maintained cleanliness of patient areas and treatment rooms, ensuring strict adherence to infection control measures, and completed staff hand hygiene audits.

I used outstanding communication and interpersonal skills to build positive relationships with colleagues and patients, to ensure exceptional satisfaction ratings.

I was responsible for stock control and the ordering of medical supplies.

I maintained my professional healthcare competencies by attending meetings and regular update training opportunities.

I received regular training in safeguarding vulnerable patients, and I followed company protocol when reporting any safeguarding concerns.

My duties included answering a high volume of telephone calls, providing accurate information to callers, and taking prompt action to resolve patient requests and queries.

I streamlined the check-in process, welcoming patients when arriving and reducing patient waiting time significantly. I kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.

I dealt with patient complaints professionally, achieving quick resolutions and maintaining high customer service satisfaction levels.

I scheduled and arranged medical appointments with appropriate clinicians, using practice management software to navigate the various diaries and clinic lists. I organised and assessed the urgency of home visit requests, informing patients and clinicians of the appointments.

I followed up with patients to remind them of upcoming appointments and promote attendance.

I processed prescription requests, registered new patients, and scanned and attached documents to patient notes.

I maintained accurate logs of visitor entries for security, and health and safety purposes.

I wrote professional letters, memos and emails for internal and external business communication.

I demonstrated excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work. I worked flexibly with colleagues to cover shifts and breaks, ensuring continuous front-desk coverage.

I utilised my excellent communication skills, to ensure effective and coordinated collaborative working, thus improving patient care.

I protected patient rights through continued discretion and confidentiality.

My role was to provide personalised breastfeeding support and advice for mothers, birthing people and their families.

My duty was to improve breastfeeding rates in my designated area, by supporting mothers to initiate breastfeeding and encourage them to continue breastfeeding for as long as they wanted to do so.

I managed a telephone support line, as well as providing face to face visits in the home and hospital setting.

I organised antenatal infant feeding workshops in local community centres. The workshops were designed to promote health education and provide expectant mothers with information on breastfeeding, enabling woman to make informed decisions on how to feed their infant.

I provided emotional support for service users and their families during the difficult times following birth.

I arranged and documented the loan of electronic breast pumps, for mothers that wanted to express breastmilk. I was responsible for ensuring breast pumps were sterilised, calibrated and safe to use.

I updated service user health records to ensure continuity of care.

I worked collaboratively with midwives, health visitors and social workers, attending regular meetings in order to provide efficient, holistic care to mothers and their infants.