Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Joanne Howard

Shefford,Bedfordshire

Summary

With over 20 years of experience in the catering industry and 5 years in business management, a highly motivated and confident professional with exceptional communication and people skills. Demonstrates unwavering commitment to any role undertaken, consistently delivering outstanding results. Seeking to leverage extensive expertise and dedication to contribute to a dynamic team and drive organisational success.

Overview

34
34
years of professional experience
5
5
years of post-secondary education

Work History

Catering manager

SWP Catering Services Ltd
Bedford, Central Bedfordshire
02.2021 - Current
  • Negotiated contracts with suppliers, securing favourable terms and conditions.
  • Optimised inventory management processes, avoiding unnecessary wastage and saving costs.
  • Streamlined supply chain process for improved delivery timescales.
  • Devised marketing strategies that increased brand visibility in the market segment.

Nursery nurse

Kinders Mill Day Nursery
Hitchin, Hertfordshire
10.2011 - 01.2021
  • Assisted in the preparation of nutritious meals for healthier eating habits amongst children.
  • Liaised effectively with colleagues during shift changes; guaranteed seamless continuity of care for all children.
  • Managed minor disputes amongst children calmly, encouraging peaceful resolution.
  • Promoted hygiene practices by teaching basic grooming habits such as hand-washing before meals.

Catering assistant

Shuttleworth College
Biggleswade, Central Bedfordshire
02.2007 - 07.2011
  • Assisted in the preparation of buffet services, enhancing event experiences for clients.
  • Implemented hygiene protocols throughout daily duties ensuring safe food handling.
  • Set up dining areas for special events, improving the overall ambiance.
  • Collaborated with other team members for smooth catering operations during events.

Cook/ Manager

Compass Group
Meppershall, Central Bedfordshire
01.2005 - 09.2007
  • Improved menu variety by introducing new recipes and cooking techniques.
  • Managed kitchen staff to improve team productivity.
  • Developed meal plans for balanced nutrition.
  • Improved customer satisfaction by addressing and rectifying complaints promptly.

Cashier

Sainsbury's Local
Stevenage, Hertfordshire
05.2000 - 10.2004
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Coordinated with team members for smooth shift transitions.
  • Maintained clean and organised workspace to ensure efficient service.
  • Trained new cashiers on store policies and procedures to maintain standards.

Area manager

Royal Mail Delivery Office
St Alban's, Hertfordshire
02.1991 - 04.1996
  • Improved team efficiency by implementing new strategies for task delegation.
  • Managed budgets effectively, maintaining financial health of designated area stores.
  • Conducted regular performance reviews, leading to increased staff satisfaction.
  • Supervised daily store operations, ensuring optimal customer service delivery.

Education

GCSEs - Maths, English, Art, Combined Science, Geography, Computer Studies

Barclay School
Stevenage, Hertfordshire
09.1981 - 05.1986

Skills

I have more then 20 years experience in the catering industry

I have 5 years experience in business management

Highly motivated

Good communication skills

I"m 100% committed to any roll given

I have great people skills

Confident


Affiliations

  • Going to theatre, Pub Quiz's, Swimming.

Timeline

Catering manager

SWP Catering Services Ltd
02.2021 - Current

Nursery nurse

Kinders Mill Day Nursery
10.2011 - 01.2021

Catering assistant

Shuttleworth College
02.2007 - 07.2011

Cook/ Manager

Compass Group
01.2005 - 09.2007

Cashier

Sainsbury's Local
05.2000 - 10.2004

Area manager

Royal Mail Delivery Office
02.1991 - 04.1996

GCSEs - Maths, English, Art, Combined Science, Geography, Computer Studies

Barclay School
09.1981 - 05.1986

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Joanne Howard