Joanne Hope
Liverpool,Merseyside
Summary
Dynamic and results-driven professional with a strong background in visual merchandising creativity, computer literacy, and commercial acumen. Demonstrates exceptional self-motivation and resilience under pressure, effectively managing sales KPIs to drive profitability. Adept at profit and loss understanding, with a proven track record of effective communication and strategic decision-making. Committed to leveraging skills to achieve organisational goals and enhance business performance.
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Overview
26
26
years of professional experience
Work History
Store Manager / Store Group Manager
WHSmith
Liverpool, Merseyside
06.2018 - Current
- Upheld health and safety standards within the workplace, ensuring a safe environment for employees.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Implemented actions from staff and customer feedback to improve service.
- Conducted regular staff evaluations, providing constructive feedback to foster professional growth.
- Established clear budgets and cost controls strategies to meet objectives.*
- Established clear budgets and cost controls strategies to meet objectives.
- Set daily priorities and communicated targets, motivating teams to achieve them.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established clear lines of communication between teams for improved workflow coordination.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Ensured compliance with company policies, maintaining high levels of professionalism at all times.
- Mediated conflicts amongst staff members, promoting a harmonious working environment.0
- Mediated conflicts amongst staff members, promoting a harmonious working environment.
- Liaised with senior management on key decisions affecting the group's overall direction.
- Replenished stock and processed deliveries to maximise product availability.%
- Maintained compliance with food safety standards for health assurance
- Supported loss prevention measures to minimise shoplifting incidents./
- Served customers to drive sales and deliver top-quality experiences.
- Increased revenue by upselling and recommending products.
Team Leader / Ladies manager / Night Shift Manager
Matalan
Liverpool, Merseyside
06.2014 - 06.2025
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Led shifts and motivated team to drive sales.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Merchandised products to increase sales and boost customer interest in new brands.
- Trained new staff to i
- Trained new staff to increase sales productivity.
Bar owner
Self employed, Whispers Bar
Benidorm, Spain
07.2011 - 03.2013
- Assessed financial reports regularly; implemented necessary adjustments to maintain profitability targets without compromising on quality or service standards.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Built loyal customer base by creating welcoming environment with top quality service.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance
Domestic Assistant
NHS Furness General Hospital
Barrow in Furness, Cumbria
01.2009 - 07.2011
Store Manager
Card Warehouse
Barrow in Furness, Cumbria
04.2008 - 01.2009
Assistant Manager
The Works
Barrow in Furness, Cumbria
04.2005 - 03.2008
Sales Floor Manager
Littlewoods Index
Barrow in Furness, Cumbria
06.2001 - 07.2005
Sales Assistant
Littlewoods
Barrow in Furness, Cumbria
08.1999 - 06.2001
Education
GNVQ int & Adv, Clait, IBT2 - Leisure and Tourism & IT
Furness College
Barrow in Furness, Cumbria 1995 - 1998
Skills
- Visual merchandising creativity
- Computer literacy
- Commercial acumen
- Self-motivation
- Profit and loss understanding
- Effective communication
- Resilience under pressure
- Sales KPI management
Affiliations
- Crafting
- Travelling
- Horror Conventions
Timeline
Store Manager / Store Group Manager
WHSmith
06.2018 - Current
Team Leader / Ladies manager / Night Shift Manager
Matalan
06.2014 - 06.2025
Bar owner
Self employed, Whispers Bar
07.2011 - 03.2013
Domestic Assistant
NHS Furness General Hospital
01.2009 - 07.2011
Store Manager
Card Warehouse
04.2008 - 01.2009
Assistant Manager
The Works
04.2005 - 03.2008
Sales Floor Manager
Littlewoods Index
06.2001 - 07.2005
Sales Assistant
Littlewoods
08.1999 - 06.2001
GNVQ int & Adv, Clait, IBT2 - Leisure and Tourism & IT
Furness College
1995 - 1998
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