Joanne Green
London
Summary
I'm compassionate, dedicated, and determined, with a strong work ethic. From my teenage years, I have had retail experience and knowledge in numerous roles. For the past 20 years, I have dedicated my role as a mother to my two special needs children and have been a full-time carer. I'm now ready to embark on a new stage in my life and fulfil my potential in a career that allows me to utilise the skillset I have adopted over the years. I understand what it takes to be in the care sector and believe that empathy, understanding and great communication are at the forefront of everything you do. I am passionate about helping others and being able to make a difference for others in everyday life.
Overview
7
7
years of professional experience
Work History
Sales Promoter
Red Planet
London, Greater London
10.2002 - 01.2003
- Had 5 individuals who I had worked with on my team.
- Promoted various products during peak hours for maximum exposure.
- Maintained high levels of energy and enthusiasm throughout the work shift.
- Boosted brand awareness with engaging promotional strategies.
- Communicated effectively with potential buyers to understand their needs.
- Updated knowledge of competitor products for a better sales pitch.
- Provided excellent customer service, ensuring repeat business.
Sales Assistant
Primark
London, Greater London
04.1999 - 05.2001
- Worked with 3 team members in the department of (Menswear)
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operations running smoothly during peak hours.
- Built strong relationships with regular customers for repeat business.
- Ensured timely stock replenishments to maintain product availability.
- Utilised excellent communication skills to provide detailed information.
- Learned about new products quickly, providing comprehensive guidance to customers.
Retail Assistant
Next Retail
London, Greater London
11.1998 - 03.1999
- Worked with 10 staff members across all sections on the shop floor.
- Stayed up to date on current promotions and new products to provide accurate information to customers.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Assisted in stock replenishment to maintain store appearance.
- Boosted sales through suggestive selling techniques.
- Supported team members for improved operational efficiency.
Merchandising Assistant
PC World
London, Greater London
02.1996 - 10.1998
- Provided assistance during promotional events to maximise customer engagement.
- Ensured appropriate signage was displayed alongside merchandise, improving overall customer service.
- 2 merchandisers and myself conducted roles throughout the store.
- Maintained high standards within store presentation at all times.
- Stayed up to date with the latest retail trends, using this knowledge in creating eye-catching displays.
- Implemented visual merchandise guidelines according to company standards.
Tesco Colleague
Tesco Superstore
London, Greater London
07.1996 - 11.1996
- Engaged customers to enhance in-store experiences and provided outstanding customer service.
- Boosted product sales by offering selection guidance to customer service.
- Worked with 7 packers through shifts.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Promoted customer loyalty schemes at checkout.
- Obtained specialised help for refunds and exchanges.
Education
NVQ Level 2 - Teaching assistant
City and Islington College
London01-2019
NVQ Level 2 - Retail
Primark Early Years
London, ENG01-2000
GCSEs - GCSES
Whitefields School
London, ENG01-1996
Skills
- Customer relationship management
- Visual merchandising
- Sales techniques
- Inventory management
- Hardworking and determined
- Time Management
- Teamwork
- Problem-solving
- Industry knowledge
- Adaptability
- Sympathetic and optimistic
- supportive
Voluntary
Age UK- Nov 2025- Feb 2026
- Speaking about being a carer to young medical students.
- Discussing hospital appointments and difficulties in the system.
- Held a total of 4 group sessions with 4 medical students
Sure Start- May 2005- June 2007
- Organising events for parents with children.
- Meetings with parents to discuss help and support, what they would like to see and bring ideas.
- Board meetings with 12 members of staff from Sure Start.
- I was the parent speaker and notetaker.
References
- Available upon request
Timeline
Sales Promoter
Red Planet
10.2002 - 01.2003
Sales Assistant
Primark
04.1999 - 05.2001
Retail Assistant
Next Retail
11.1998 - 03.1999
Tesco Colleague
Tesco Superstore
07.1996 - 11.1996
Merchandising Assistant
PC World
02.1996 - 10.1998
NVQ Level 2 - Teaching assistant
City and Islington College
NVQ Level 2 - Retail
Primark Early Years
GCSEs - GCSES
Whitefields School