Summary
Overview
Work History
Education
Skills
Custom
Affiliations
Timeline
Generic

Joanne Gooch

Crowthorne,Berkshire

Summary

Dedicated and highly organised professional with extensive expertise in special needs education and student safety. Demonstrates exceptional skills in resource organisation, autism strategies, and dyslexia interventions, ensuring compliance with safeguarding regulations. Proficient in literacy, numeracy, ICT, lesson planning and fostering strong student and parent relationships. I’m patient, committed to advancing educational outcomes through innovative learning strategies and effective behavioural management.

Adaptable and driven, equipped with excellent communication and problem-solving skills, coupled with proven ability to build strong client relationships and deliver exceptional service. Demonstrated proficiency in conflict resolution and team collaboration ensures seamless customer experience. Eager to leverage these strengths to create significant value in a new role.

Overview

25
25
years of professional experience

Work History

Teaching Assistant/Nursery Nurse

Holme Grange School
Wokingham, Berkshire
01.2022 - 05.2025
  • Learning support with small groups and 1:1 intervention in core subjects.
  • Take small groups for interventions.
  • Providing pastoral care to the children and supporting parents with support or concerns.
  • Supported classroom teacher with behaviour management, promoting a positive learning environment.
  • Assisted in conducting assessments to determine student understanding of subjects.
  • Supervised students in classrooms, dining room, ports hall, school trips providing safe, supportive environment.
  • Plan and evaluate daily activities/lessons.
  • Communicate with parents daily either face to face, telephone and zoom calls.
  • Maintained up-to-date records of pupil progress, tracking individual development effectively.
  • Liaise with multi agencies.
  • Provided additional support to students with special educational needs, ensuring inclusivity.
  • Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
  • Provided feedback on pupil's work, identifying areas for improvement.
  • Managed administrative tasks, aiding smooth running of the class.
  • Helped teachers with lesson plan development, class preparation and student mentoring.
  • Oversaw students during breaks to maintain safe environment.
  • Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
  • Provided safe, stimulating classroom environments to maximise student engagement and attainment.
  • Prepared positive, productive learning environments with engaging wall displays and effective resources.
  • Participated in parent-teacher meetings to discuss student progress and potential improvements.
  • Collaborated with teaching staff in organising school events, fostering community spirit.
  • Prepared classroom materials to facilitate efficient lessons.
  • Safeguarding L2
  • First aid trained.
  • Work as part of a close team.
  • Join the sports department twice a week for fixtures and manage a team from yr 3-7.
  • Drive the school minibus to and from fixtures.

Shop Assistant

Waitrose
Wokingham, Berkshire
10.2021 - 05.2025
  • Follow instructions and completing jobs set by line manager within time scale.
  • Conscientious of the layout and store’s appearance.
  • Stay vigilant for hazards and spillages on the shop floor.
  • Assisted customers in finding desired items to enhance their shopping experience.
  • Updated window displays regularly for fresh store appeal.
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Improved product visibility with strategic shelf arrangements.
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Conducted price checks at request of customers for clear communication on cost.
  • Built rapport with frequent shoppers to foster loyal customer base.
  • Completed restocking swiftly post delivery arrival to ensure immediate product availability.
  • Managed stock levels on shop floor for continuous product availability.
  • Collaborated effectively with team members during busy periods.
  • Guided customers to locate products or alternative items.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Serve customers and take payments, assist customers at self-service tills.
  • Work well within a close team, providing support for one another to manage workload.

Administration

MLG Plumbing and heating
Crowthorne, Berkshire
10.2015 - 05.2025
  • Write up quotes and invoices.
  • Email and call customers to organise job start times.
  • Liaise with building merchants to order and check stock for parts.
  • Communicate with accountant with regards to VAT return/Tax return.
  • Managed database administration tasks, ensured data integrity and confidentiality.

Administrator

Thames Water
Reading, Berkshire
05.2021 - 12.2021
  • Take and make calls to self-lay providers.
  • Action and complete jobs that come through via email.
  • Take minutes in weekly team meeting.
  • Manage diary and arrange appointments.
  • Book meeting rooms and conference facilities.
  • Input daily data.
  • Order stationary products.
  • Organise travel and accommodation for staff and customers.
  • Plan and organise internal and external events.
  • Update and maintain the company social media sites.
  • Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
  • Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
  • Increased efficiency of document retrieval with a well-organised filing system.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.
  • Managed office supplies inventory, ensuring readiness for all projects at any given time.
  • Streamlined office operations by implementing efficient administrative procedures.
  • Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Took meeting minutes and distributed to core staff for effective inter-office communication.

Teaching Assistant/Nursery Nurse

Holme Grange School
Wokingham, Berkshire
10.2017 - 05.2021
  • Learning support with small groups and 1:1 intervention in core subjects.
  • Assist teachers with general administration.
  • Support the class teacher to deliver lessons.
  • Take small groups for interventions.
  • Providing pastoral care to the children and supporting parents with support or concerns.
  • Plan and evaluate daily activities/lessons.
  • Communicate with parents daily either face to face, telephone and zoom calls.
  • Liaise with multi agencies.
  • Safeguarding L2
  • First aid trained.
  • Work as part of a close team.
  • Join the sports department twice a week for fixtures and manage a team from yr 3-7.
  • Drive the school minibus to and from fixtures.
  • Assisted in lesson planning for effective curriculum delivery.
  • Liaised between teachers and parents, maintaining open lines of communication.
  • Supported classroom teacher with behaviour management, promoting a positive learning environment.
  • Maintained up-to-date records of pupil progress, tracking individual development effectively.
  • Facilitated active learning environments with engaging teaching aids and resources.
  • Provided additional support to students with special educational needs, ensuring inclusivity.
  • Collaborated with teaching staff in organising school events, fostering community spirit.
  • Prepared classroom materials to facilitate efficient lessons.
  • Improved student engagement by utilising interactive learning techniques.
  • Oversaw students during breaks to maintain safe environment.
  • Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
  • Maintained child safety, security and good behaviour during classroom and outdoor activities.
  • Assisted teacher with using support equipment and computers during lessons.

Shop Assistant

Waitrose
Wokingham, Berkshire
10.2012 - 04.2018
  • Following instructions and completing jobs set by line manager.
  • Taking responsibility of the store’s appearance.
  • Vigilance to hazards on the shop floor.
  • Team player.
  • Assisted customers in finding desired items to enhance their shopping experience.
  • Updated window displays regularly for fresh store appeal.
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Improved product visibility with strategic shelf arrangements.
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Managed stock levels on shop floor for continuous product availability.
  • Collaborated effectively with team members during busy periods.
  • Guided customers to locate products or alternative items.
  • Displayed promotional material on storefronts to attract shoppers.

Childminder

Self employed
Crowthorne , Berkshire
04.2013 - 09.2017
  • Manage policies/procedures, contracts, registers, expenses.
  • Sole charge of children in my care.
  • Planning, evaluating and risk assessment of activities.
  • Preparation of healthy meals.
  • Following each individual child’s needs.
  • Communicating with parents and multi agencies.
  • Providing a safe, fun, caring stimulating, learning environment.
  • Safeguarding.
  • First aid.
  • Established routines for improved time management skills in children.
  • Ensured child safety by supervising activities and providing a clean environment.
  • Assisted with homework to enhance academic performance.
  • Organised educational games, resulting in improved cognitive abilities.
  • Provided emotional support during periods of distress or discomfort.
  • Facilitated personal development by allowing choices within boundaries.
  • Accompanied children on outings to ensure their safety.
  • Created a stimulating environment that encouraged learning and exploration.
  • Promoted good behaviour with consistent discipline techniques.
  • Prepared nutritious meals to encourage healthy eating habits.
  • Developed creative activities for enhanced mental stimulation.
  • Maintained an open line of communication with parents for better child care coordination.
  • Provided physical care for infants, ensuring their comfort and wellbeing.
  • Facilitated nap times, helping children develop healthy sleep habits.
  • Communicated effectively with parents regarding the child's day-to-day activities and behaviours.
  • Improved children's social skills through group play and interaction.
  • Offered learning-through-play activities, stimulating physical, mental and social development.
  • Planned and guided age-appropriate tasks, including reading, crafts, baking and games.
  • Supplied appropriate snacks, meals and drinks, adhering to dietary requirements for optimal child wellbeing.
  • Built trusted relationships with parents through outstanding levels of care and communication.
  • Supervised children's play at home and in external settings, ensuring their physical safety at all times.
  • Handled accidents and emergencies calmly and professionally, logging incident details for necessary reference.

Teaching Assistant/Nursery Nurse

Holme Grange School
Wokingham, Berkshire
01.2006 - 10.2011
  • Learning support with small groups and 1:1 intervention in core subjects.
  • Assisting teachers with general administration.
  • Assisting the class teacher to Lead zoom Lessons.
  • Providing pastoral care to the children and colleagues.
  • Planning and evaluate daily activities/lessons.
  • Communicating with parents by face to face conversation, telephone and zoom.
  • Safeguarding.
  • First aid.
  • Working well within a team environment.
  • Assisted in lesson planning for effective curriculum delivery.
  • Liaised between teachers and parents, maintaining open lines of communication.
  • Supported classroom teacher with behaviour management, promoting a positive learning environment.
  • Maintained up-to-date records of pupil progress, tracking individual development effectively.
  • Facilitated active learning environments with engaging teaching aids and resources.
  • Provided additional support to students with special educational needs, ensuring inclusivity.
  • Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.

Nursery Nurse

Children’s House Nursery
Binfield, Berkshire
01.2000 - 12.2005
  • Planning for daily, monthly and yearly activities.
  • Meeting the needs of each individual child.
  • Hold parents evening for children with my key group.
  • Write individual Yearly reports.
  • Stimulated emotional growth with sensitive and patient communication, fostering strong relationships.
  • Administered first aid when required, ensuring prompt attention to injuries or illnesses.
  • Facilitated nap times as part of routine care duties, contributing to overall wellbeing.
  • Safeguarded and protected welfare of young children.
  • Supervised indoor and outdoor play, providing first aid as necessary.
  • Facilitated Early Years Foundation Stage (EYFS) learning and play.
  • Closely monitored child wellbeing, regularly updating parents to assure continued safety and security.
  • Supported children to identify and manage their feelings and behaviours.
  • Passionately promoted learning through play for optimum child development.
  • Worked with large team to complete daily tasks to schedule.
  • Ensure learning journals are frequently updated.
  • Made sure we were providing a fun, safe, caring, and stimulating environment.
  • Promoted hygiene practices by teaching basic hygiene routines such as hand-washing before meals.
  • Coordinated creative learning activities to enhance cognitive abilities in young children.
  • Guided positive behaviour amongst children through role-modelling appropriate actions and manners.

Education

GCSE - Maths, English, Science

Garth Hill School
Berkshire

GNVQ L2 -

Health and social care
Berkshire

Level 3 - Children and Education

City & Guilds

Behaviour Support - Behaviour Support

Bracknell Forest

Home based childcare - Home based childcare

Bracknell and Wokingham College

Safeguarding young people - Safeguarding young people

Educare
Berkshire

Overcoming loneliness - undefined

Adverse childhood experiences - undefined

L3 Dyslexia training - L3 Dyslexia training

British Dyslexia Association
Berkshire

First Aid - First Aid

Red Cross
Berkshire

Skills

  • Resource organisation
  • Autism strategies
  • Literacy and numeracy promotion
  • ICT literate
  • Learning strategies delivery
  • SEN knowledge
  • Child protection awareness
  • Dyslexia interventions
  • Safeguarding regulations compliance
  • Patience and tolerance
  • Team player
  • Lesson planning
  • Special needs education
  • Student and parent relationships
  • Class administration
  • Behavioural Management
  • Early childhood education
  • Secondary education
  • Student safety
  • Exemplary communicator
  • One-to-one and small group instruction
  • Discretion and confidentiality
  • Attention to Detail
  • Project coordination
  • Record-keeping
  • Highly organised
  • Written and verbal communication
  • Maintaining office records
  • Organisation and prioritisation
  • Event planning
  • Customer Service
  • Attention to deadlines
  • Data Entry
  • Training and Development
  • Multitasking proficiency
  • Professional etiquette
  • CRM softare

Custom

Available on request.

Affiliations

  • Horse riding
  • Netball
  • Spending time with my family and watching my sons play their sports.

Timeline

Teaching Assistant/Nursery Nurse

Holme Grange School
01.2022 - 05.2025

Shop Assistant

Waitrose
10.2021 - 05.2025

Administrator

Thames Water
05.2021 - 12.2021

Teaching Assistant/Nursery Nurse

Holme Grange School
10.2017 - 05.2021

Administration

MLG Plumbing and heating
10.2015 - 05.2025

Childminder

Self employed
04.2013 - 09.2017

Shop Assistant

Waitrose
10.2012 - 04.2018

Teaching Assistant/Nursery Nurse

Holme Grange School
01.2006 - 10.2011

Nursery Nurse

Children’s House Nursery
01.2000 - 12.2005

Overcoming loneliness - undefined

Adverse childhood experiences - undefined

GCSE - Maths, English, Science

Garth Hill School

GNVQ L2 -

Health and social care

Level 3 - Children and Education

City & Guilds

Behaviour Support - Behaviour Support

Bracknell Forest

Home based childcare - Home based childcare

Bracknell and Wokingham College

Safeguarding young people - Safeguarding young people

Educare

L3 Dyslexia training - L3 Dyslexia training

British Dyslexia Association

First Aid - First Aid

Red Cross

Similar Profiles

CREATE PROFILE
Joanne Gooch