Joanne Glaister

Main Responsibilities as a Administration Assistant:

- Daily processing and scanning of documentation, this included the sorting of external post to be scanned to the correct work queues. Also internal documents on the straight through indexing, achieved by account number look up to check the details matched with the document

- Daily processing of customer CTT slips, passbook updates and the production of large print and duplicate statements as required.

- Printing and enveloping high volumes of customer documentation for all areas of Operations to be mailed out.

- Over seeing of document destruction.

- Administration of Utility readings across the business checking and highlighting any anomalies.

- Checking and processing invoices for payment.

- Continual review and update of the procedure manual for Operations.

Main Responsibilities as the Welcome Host:

- General reception duties.

- Management of the electronic and manual diary.

- Providing assistant in the booking of meeting rooms, desks and car parking spaces.

- Overseeing the production, issue and administration of security fobs and ID badges at Head Office.

- Providing support to Office Services and other teams as required.

- Administration of eye test and flu vouchers, and continually updating data bases for various work procedures.

- Completing cash handling procedure, this included refunds, exchanges, till checks and card referral.

- Stock control procedure.

- Invoicing.

- Delivering a high standard of customer service.

- Working to compliance standards for Health and Safety, Data Protection, Weights and Measures, Price and Labelling, Age Restriction and Consumer Protection.

Helping set up the new store, this included reception duties and organising and inviting candidates to interview.

• Worked flexible hours, covering nights, weekends and bank holidays.
• Completed customer orders with speed and accuracy.
• Applied positive customer service approach to increase satisfaction levels.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.