Joanne Gilbert
Braintree,England
Summary
Clinical nurse manager with extensive experience in implementing clinical procedures and enhancing quality initiatives. Proven ability to lead strategic healthcare planning and advocate for patients while ensuring cultural competence. Expertise in clinical auditing, infection control, and nursing interventions, focusing on quality assurance and resource optimization. Strong leadership skills in team management and conflict resolution, dedicated to improving patient education and crisis intervention outcomes.
Overview
34
34
years of professional experience
Work history
Modern Matron (Community)
North East London Foundation Trust
London, Barking and Dagenham
10.2023 - 12.2025
- Promoted continuous learning culture among nursing staff, enhancing professional development.
- Delivered quality patient care by effectively managing resources and coordinating with staff.
- Foster positive work environment, boosting morale and productivity of nursing teams.
- Develop comprehensive operational procedures tailored to clinical service requirements.
- Facilitate development of individualised quality care plans for cohort of over 500 service users enhancing patient recovery outcomes.
- Conduct regular audits of clinical practices to ensure compliance with regulations.
- Implemented infection control protocols, elevating hygiene standards across clinical areas.
- Assist senior leadership in executing organisation's clinical strategy.
- Delivered health promotion sessions, raising awareness about women's health issues.
- Facilitated delivery of physical health agenda for service users with serious mental illness.
Managed physical health clinics across localities to meet client group needs.
Tailored services to address specific requirements of designated client group. - Developed individualised care plans by thorough assessment of patients' needs and risks.
- Development of Children and Young People aged 17 to 25 in secondary care.
- Manage a team of practitioners who coordinates are responsible smooth transition from Children services to adult services and primary care.
- Work with other external agency to provide holistic support for these young people.
- Complete screening for ADHD and Autism for children and young people, their carers and families.
- Effectively communicate findings within the multidisciplinary space ensuring prompt documentation.
- Give feedback to the referrer young persons screened, their, carers, families including ongoing support as required.
- Developed individualised care plans by thorough assessment of patients' needs and concerns.
Operational Manager
North East London NHS Foundation Trust
London, Barking and Dagenham
03.2022 - 09.2023
- Led multidisciplinary team to assess and address symptoms of Serious Mental Illness from over 500 monthly referrals.
- Ensured compliance with regulatory standards by monitoring and updating processes as necessary.
- Optimised operational efficiency through electronic audit tools and comprehensive process audits.
- Conducted thorough risk assessments to enhance operational effectiveness.
- Implemented regular training programmes to improve safety standards.
- Established policies that boosted staff productivity and morale.
- Fostered a culture of continuous improvement, enhancing team performance across the organisation.
- Managed budget allocation to maximise resource utilisation and reduce wastage.
Community Mental Health Nurse working on a flexible basis
Essex partnership University Trust
Harlow, Essex
01.2018 - 06.2023
- Managed medication administration accurately, reducing potential risks or errors.
- Evaluated patient progress for better treatment outcomes.
- Implemented behavioural strategies with result in increased patient compliance and engagement.
- Delivered culturally sensitive care considering each individual's unique needs and backgrounds.
- Provided education on coping mechanisms leading to enhanced self-management skills among patients.
- Participate in professional development to stay updated on best practices in mental health nursing.
- Responded to crisis situations promptly, ensuring the safety of all involved parties.
- Improved patient recovery with compassionate nursing care.
- Utilised effective communication skills both within the healthcare team as well as with patients, fostering a positive working environment.
- Delivered therapeutic interventions resulting in improved mental health states.
- Demonstrated resilience in high-pressure environments, ensuring quality care was maintained at all times.
- Encouraged patients to engage in therapeutic and creative activities to assist healing process.
- Provided education and advice on coping mechanisms leading to enhanced self-management skills among patients.
- Improved patient comfort with compassionate nursing care.
- Devised individual care plans to improve patients' mental wellbeing.
- Participated in professional development opportunities to stay updated on best practices in mental health nursing.
- Liaised with families and carers for a comprehensive understanding of each case.
- Coordinated with multidisciplinary health teams to provide holistic care.
- Assessed risk factors and made referrals when necessary to maintain patient safety.
- Communicated and collaborated with patients to plan, assess and evaluate effective care programmes.
Flexible Sessional Serious Incident and Complaints Investigator
Oxford Trust
Aylesbury, Buckinghamshire
02.2021 - 09.2022
- Worked in a flexible capacity as a Patient Safety Incidents and Complaints Investigator.
- Gained insight into the work of many of the services wrapped around service user needs.
- Assisted fellow investigators in handling large volumes of cases, promoting teamwork and efficiency within the department.
- Engaged in regular training sessions to keep abreast of best practices in conflict resolution and customer service.
- Managed sensitive information confidentially as part of daily duties; maintained integrity at all times.
- Conducted thorough investigations into each case, ensuring fair outcomes for all parties involved.
- Maintained high standards of service for customers with prompt resolution of issues.
- Exercised tactful diplomacy during difficult conversations with distressed patrons, preserving company reputation.
- Used mediation techniques during disputes between clients and staff members; this led to amicable settlements that preserved relationships.
- Exhibited exceptional attention to detail when documenting findings from investigations; ensured accuracy at all times.
- Ensured proper communication with aggrieved customers, leading to improved trust in the brand.
- Worked closely with management to implement changes based on complaint trends, resulting in improved business practices.
- Coordinated meetings between dissatisfied clientele and senior management when needed, fostering open dialogue and mutual understanding.
- Improved customer satisfaction by investigating and resolving complaints.
- Demonstrated excellent problem-solving skills whilst dealing with complicated cases which resulted in satisfactory resolutions for both client and the organisation.
- Maintained excellent client satisfaction by providing in-depth support.
- Adhered strictly to guidelines pertaining to personal data protection whilst conducting investigations; upheld highest ethical standards.
- Liaised effectively with clients throughout the investigation process, maintaining goodwill and trust.
- Created detailed reports on investigations, enhancing transparency within the organisation.
- Fostered a culture of continuous improvement by analysing patterns in complaints data.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Owned end-to-end complaint handling and resolution in line with established procedures.
- Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
- Used time-management skills to minimise complaint lifecycle and meet regulatory timelines.
- Documented customer interactions, following company policy and procedure in all engagements.
- Identified root causes of complaints through effective questioning.
- De-escalated aggressive behaviour using effective conflict resolution techniques.
- Adhered strictly to policies and procedures for continued trust compliance.
- Investigated complex customer complaints to restore faith in our services.
Clinical Service Manager
West Primary Care Network Service and Access and Assessment Team
Harlow, Essex
04.2021 - 01.2022
- Facilitated the multidisciplinary discussions with local GPs and other business partners across the West as part of the care planning plan process.
- Oversight on the clinical work as well as maintaining best practice for our stakeholders as per government guidelines.
- Streamlined the interface between primary and secondary care.
- Facilitated interdisciplinary collaboration resulting in improved patient outcomes.
- Implemented changes in clinical practices, improving compliance with healthcare regulations.
- Managed multidisciplinary team for delivery of high-quality patient care.
- Monitored budget expenditure to avoid unnecessary costs whilst ensuring optimal level of service provision.
- Devised strategic plans to achieve organisational objectives while maintaining high levels of patient care.
- Adopted latest technology solutions into clinical operations, streamlining tasks and improving productivity.
- Coordinated staff training sessions, enhancing team members' skills and knowledge.
- Handled crisis situations efficiently safeguarding patients' wellbeing and maintaining the service reputation.
- Fostered a culture of excellence in patient care by promoting teamwork among staff members.
- Implemented evidence-based practices to improve quality of patient care.
- Liaised with key stakeholders within the healthcare sector, facilitating collaborations that benefited patients' wellbeing.
- Started initiatives aimed at boosting morale amongst the workforce resulting in lower staff turnover.
- Established effective working relationships with other healthcare providers for seamless service delivery.
- Monitored clinical services, ensuring adherence to established guidelines and quality standards.
- Conducted regular performance review meetings for continuous improvement in services.
- Coordinated staff training programmes, enhancing their professional skills and knowledge.
- Identified areas of improvement through audits, leading to more efficient resource allocation and service delivery processes.
Team Manager
West Essex Dementia and Frailty Service
Stansted Mountfitchet, Essex
03.2020 - 03.2021
- Lead a multidisciplinary team to assess, diagnosis and manage symptoms of Dementia as well as other presenting mental health symptoms of adults over the age of 75.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Coordinated with various agencies and social care for seamless delivery of care.
- Delegated responsibilities efficiently amongst team members.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
- Boosted morale by recognising and rewarding exceptional work.
- Translated senior management directives into actionable front-line policies and implemented changes with staff, particularly due to the Covid19 pandemic challenges.
Advanced Nurse Practitioner and team leader
Essex Partnership NHS University trust
Harlow, Essex
01.2017 - 03.2020
- Supported a team of mental health nurses, social workers and occupational therapists to provide integrated care for service users experiencing significant mental health disorders.
- Carried out comprehensive assessments, identify and formulate needs with the service user and their family members.
- Mentored junior nurses, enhancing nursing standards across the board.
- Streamlined clinic operations with efficient appointment scheduling.
- Assessed emergency situations quickly, ensuring immediate attention for service users in crisis.
- Liaised regularly with service users families to provide updates on progress and prognosis.
- Improved patient satisfaction by providing compassionate, personalised care.
- Managed complex chronic conditions through diligent monitoring and assessment.
- Delivered health education sessions to promote preventative care in local communities.
Advanced Nurse Practitioner (Mental Health)
South London Maudsley NHS Foundation Trust
Bromley, South london
08.2015 - 12.2016
- Team leader and Care Coordinator for service users with complex needs and symptoms of psychosis.
- Promoted recovery by supporting service users to manage their mental health difficulties through medication management and therapy.
- Characterised by excellent decision-making ability under pressure.
- Conducted comprehensive patient assessments for accurate diagnosis.
- Updated own medical knowledge through continuous professional development courses.
- Mentored junior nurses, enhancing nursing standards across the board.
- Prioritised urgent cases effectively for enhanced patient outcomes.
- Maintained detailed patient records to facilitate seamless healthcare delivery.
- Developed tailored care plans, resulting in improved quality of life for patients.
- Managed complex chronic conditions through diligent monitoring and assessment.
- Liaised regularly with patients' families to provide updates on progress and prognosis.
- Improved patient satisfaction by providing compassionate, personalised care.
- Provided clinical leadership to maintain high standard of care throughout.
Senior Community Mental Health Nurse
North Essex Partnership NHS Foundation Trust
Maldon, Essex
03.2014 - 08.2015
- Carried out comprehensive assessments on referrals made by local GPs.
- Care Coordinating a caseload of service users needing short term interventions as well as people with enduring and long-term mental health difficulties.
- Assessed mental health needs of patients with chronic conditions.
- Managed patient care for improved health outcomes.
- Provided health education to promote community well-being.
- Delivered compassionate care.
- Administered medication to manage symptoms effectively.
- Maintained confidentiality in all aspects of nursing practice.
- Established rapport with patients, fostered trust and cooperation.
- Responded promptly to emergencies, provided immediate care where necessary.
- Liaised with carers for better support at home.
- Coordinated with multidisciplinary team for seamless service provision.
- Demonstrated sensitivity towards cultural diversity in the community served.
- Developed personalised care plans to enhance patient recovery.
- Ensured continuity of care by maintaining accurate records.
- Worked flexibly to meet changing patient needs and schedules.
- Prevented hospital admissions by providing detailed, comprehensive client education about the mental health problem.
- Optimised patient outcomes, acting as a liaison in interactions with other health care providers.
- Maintained detailed records of treatments administered contributing towards seamless continuity of care.
- Evaluated patient progress for better treatment outcomes.
- Liaised with families and carers for a comprehensive understanding of each service users level of need.
- Assessed risk factors and made referrals when necessary to maintain patient safety.
- Delivered culturally sensitive care considering each individual's unique needs and backgrounds.
Family Interventions Nurse Practitioner
South London and Maudsley NHS Foundation Trust
London, South London
07.2006 - 02.2014
- Offered CBT-based (Kuiper's et al 1997 Model) Family interventions to service users, their carers and family.
- Co-worked with colleagues to deliver Family Interventions.
- Managed complex cases by developing individualised treatment plans.
- Participated in professional development activities for current nursing knowledge.
- Maintained accurate patient records to facilitate seamless continuity of care.
- Participated in research studies in line with improving nursing practices.
- Collaborated with healthcare team to ensure coordinated patient care.
Community Mental Health Nurse/Team Leader
South London and Maudsley NHS Foundation Trust
London, South London
08.2000 - 06.2006
- Ensured care co-ordination of clients with severe and enduring mental health problems.
- Responsible for the management of junior staff, ensuring performance objectives are set and appraised.
- Responded to crisis situations promptly, ensuring the safety of service user, carer and support system.
- Implemented behavioural strategies with result in increased patient compliance and engagement.
- Coordinated with multidisciplinary health teams to provide holistic care.
- Achieved patient trust by listening and responding empathetically to their concerns.
- Participated in professional development opportunities to stay updated on best practices in mental health nursing.
- Devised individual care plans to improve patients' mental wellbeing.
- Provided education and advice on coping mechanisms leading to enhanced self-management skills among patients.
- Improved patient comfort with compassionate nursing care.
- Liaised with families and carers for a comprehensive understanding of each case.
- Assessed risk factors and made referrals when necessary to maintain patient safety.
- Utilised effective communication skills both within the healthcare team as well as with patients, fostering a positive working environment.
- Maintained detailed records of treatments administered contributing towards seamless continuity of care.
- Delivered therapeutic interventions resulting in improved mental health states.
- Evaluated patient progress for better treatment outcomes.
- Delivered culturally sensitive care considering each individual's unique needs and backgrounds.
- Demonstrated resilience in high-pressure environments, ensuring quality care was maintained at all times.
- Managed medication administration accurately, reducing potential risks or errors.
- Encouraged patients to engage in therapeutic and creative activities to assist healing process.
- Consulted with psychiatrists and other behavioural health staff in designing appropriate treatment plans for clients.
- Administered medications and conducted diagnostic tests to determine diagnosis of patient.
- Mentored and supervised mental health support workers and nurses to uphold best practices in dealing with patients.
- Provided cognitive behaviour therapy for depression and anxiety patients to manage healing.
Mental Health Nurse
Lewisham and Guys NHS Hospital
Lewisham, South London
10.1998 - 08.2000
- Primary nursing care of acutely unwell mental health service users in hospital setting.
- Shift Coordinator on an acute inpatient ward.
- Coordinated discharge planning process for smooth transition of patients into the community.
- Maintained accurate medical records, facilitated seamless healthcare service delivery.
- Provided compassionate care for enhanced patient comfort and satisfaction.
- Assisted with therapy sessions resulting in improved patient outcomes.
- Administered emergency first aid when required, ensured physical wellbeing of patients.
- Conducted comprehensive mental health assessments to identify specific patient needs.
- Advocated for patients' rights; fostered an environment of respect and dignity.
- Administered prescribed medication; monitored side effects for safety assurance.
- Improved patient well-being by implementing effective mental health interventions.
- Collaborated with multidisciplinary team, ensured comprehensive patient care.
- Educated families on mental illness management strategies promoting home-based care.
- Conducted regular ward rounds; monitored progress and made necessary adjustments to care plans.
- Devised individualised treatment plans for optimal results.
- Developed therapeutic relationships with patients, promoted mental wellness.
- Offered emotional support to distressed patients, instilled hope during recovery process.
- Complied strictly with infection control measures preventing spread of diseases within facility.
- Established rapport with patients to foster trust and open communication.
- Prevented violent situations, using de-escalation skills to manage aggressive patients.
- Guaranteed patient safety by evaluating clients, assessing physical and mental symptoms for drug interactions and side effects.
- Monitored patients undergoing detoxification from alcohol or drugs, promptly reporting changes in condition to the ward consultant and dual diagnosis specialist.
- Recorded reactions to psychotropic drugs and other medications.
- Mentored and supervised mental health support workers to uphold best practices in dealing with patients.
- Directed psychoeducation to enable families and patients to cope with serious mental illness.
Support worker
Lewisham social services
London, South London
08.1991 - 08.1994
- Provided companionship during outings contributing to an active social life for clients.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Prepared nutritious meals that met special dietary needs of clients.
- Assisted with mobility issues enabling easier movement around the home.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Encouraged social integration by facilitating community involvement opportunities.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Administered medication according to schedule, promoting optimal health outcomes.
- Participated in regular team meetings, enhancing quality of care provided.
- Provided transportation for medical appointments, ensuring timely arrival.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Assured safety measures were met to prevent falls or accidents.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Assisted in maintaining a clean environment for improved client health.
- Supported daily living skills training which increased client self-sufficiency.
- Actively listened to client concerns thus creating a comforting environment.
- Helped achieve patient independence through guided tasks and activities.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Assisted clients with daily living activities, enhancing their quality of life.
- Monitored client well-being regularly, identifying any potential health concerns promptly.
- Provided emotional support to vulnerable individuals, fostering self-confidence and resilience.
Education
Post graduate Certificate Top up - Cognitive Behavioural Therapy for Psychosis (CBTp)
University College London
London 01.2018 - 01/2019
Safeguarding Adults - Ability to recognise vulnerable adults at risk of abuse and neglect. Escalate if abuse or neglect is identified. Provide support to the vulnerable person as well as their families. Skilled in carrying out a full investigation per national and local guidelines.
North East London NHS Foundation Trust
Barking, Barking and Dagenham 03.2023 - 03/2023
Safeguarding Children - Skilled in ability to identify children in need and at risk of neglect and abuse. Action appropriate support for the child and their family.
North East London NHS Foundation Trust
Barking, Barking and Dagenham 03.2023 - 03/2023
Level 7 Psychological Interventions - Competent in identifying problem alcohol use and offering IBA (Identifying and Brief Advice)
Kings College London
London 03.2016 - 06/2016
Level 7: Motivational Interviewing - Able to identify which stage of change a person is at and identify which intervention is most appropriate for each stage
Kings College London
LondonLevel 7: Recovery in Mental Health - Mental Health
Greenwich University
London 09.2014 - 10/2014
Post Graduate Certificate - Cognitive Behavioural Therapy Family Intervention
Institute of Psychiatry
LondonBSc Hons - Psycho-social Interventions for Psychosis
Kings College London
LondonENB 998 - Teaching and Assessing (Preceptorship)
Kings College London
LondonDiploma in Nursing and Higher Education - Mental Health
Kings College London
London 09.1995 - 09/1998
Skills
- Clinical procedure implementation
- Quality improvement
- Patient advocacy
- Cultural competence
- Compassionate care
- Multidisciplinary collaboration
- Mental health management
- Nursing interventions
- Clinical auditing
- Infection control procedures
- Clinical nurse manage
- Team Leadership
- Strategic planning
- Resourcefulness
- Conflict Resolution
- Project Management
Personal Information
- Dependents: 1
- Date of birth: 12/31/68
- Gender: Female
- Nationality: British
- Marital status: Married
Custom
- Personal development
- Health and fitness
- Current affairs
- Extensive reading
- Travel
Affiliations
- Health and fitness, politics, reading and travel.
Timeline
Modern Matron (Community)
North East London Foundation Trust
10.2023 - 12.2025
Safeguarding Adults - Ability to recognise vulnerable adults at risk of abuse and neglect. Escalate if abuse or neglect is identified. Provide support to the vulnerable person as well as their families. Skilled in carrying out a full investigation per national and local guidelines.
North East London NHS Foundation Trust
03.2023 - 03/2023
Safeguarding Children - Skilled in ability to identify children in need and at risk of neglect and abuse. Action appropriate support for the child and their family.
North East London NHS Foundation Trust
03.2023 - 03/2023
Operational Manager
North East London NHS Foundation Trust
03.2022 - 09.2023
Clinical Service Manager
West Primary Care Network Service and Access and Assessment Team
04.2021 - 01.2022
Flexible Sessional Serious Incident and Complaints Investigator
Oxford Trust
02.2021 - 09.2022
Team Manager
West Essex Dementia and Frailty Service
03.2020 - 03.2021
Post graduate Certificate Top up - Cognitive Behavioural Therapy for Psychosis (CBTp)
University College London
01.2018 - 01/2019
Community Mental Health Nurse working on a flexible basis
Essex partnership University Trust
01.2018 - 06.2023
Advanced Nurse Practitioner and team leader
Essex Partnership NHS University trust
01.2017 - 03.2020
Level 7 Psychological Interventions - Competent in identifying problem alcohol use and offering IBA (Identifying and Brief Advice)
Kings College London
03.2016 - 06/2016
Advanced Nurse Practitioner (Mental Health)
South London Maudsley NHS Foundation Trust
08.2015 - 12.2016
Level 7: Recovery in Mental Health - Mental Health
Greenwich University
09.2014 - 10/2014
Senior Community Mental Health Nurse
North Essex Partnership NHS Foundation Trust
03.2014 - 08.2015
Family Interventions Nurse Practitioner
South London and Maudsley NHS Foundation Trust
07.2006 - 02.2014
Community Mental Health Nurse/Team Leader
South London and Maudsley NHS Foundation Trust
08.2000 - 06.2006
Mental Health Nurse
Lewisham and Guys NHS Hospital
10.1998 - 08.2000
Diploma in Nursing and Higher Education - Mental Health
Kings College London
09.1995 - 09/1998
Support worker
Lewisham social services
08.1991 - 08.1994
Level 7: Motivational Interviewing - Able to identify which stage of change a person is at and identify which intervention is most appropriate for each stage
Kings College London
Post Graduate Certificate - Cognitive Behavioural Therapy Family Intervention
Institute of Psychiatry
BSc Hons - Psycho-social Interventions for Psychosis
Kings College London
ENB 998 - Teaching and Assessing (Preceptorship)
Kings College London