Joanne Evans
Liverpool,Merseyside
Summary
Versatile customer service specialist with a strong work ethic and a proactive approach, adept at problem solving and fostering creativity and innovation. Demonstrates effective communication, time management, and team collaboration skills, ensuring adaptability in diverse environments. Committed to leveraging these competencies to achieve organisational goals and drive success.
Overview
18
18
years of professional experience
Work history
Fan Services Specialist
Liverpool Football Club
Liverpool
08.2018 - Current
- Ensured prompt responses to customer inquiries via chat and email.
- Assisted team members in resolving complex queries and complaints efficiently.
- Collaborated with various departments and senior managers to streamline processes.
- Coordinated with third-party organisations to facilitate resolution of queries.
- Contributed to improvements in customer journey through targeted process enhancements.
- Developed initiatives leading to financial savings for the club.
- Provided valuable input to weekly meetings with other departments to facilitate collaboration and shared objectives.
Office Manager
Peoplesbus Ltd
Liverpool
05.2007 - 12.2017
- Managed payroll processes and ensured accurate cash counting and reconciliation.
- Coordinated staff rotas to optimise workforce efficiency.
- Supervised driver hours to ensure compliance with legal regulations.
- Resolved customer queries effectively to maintain satisfaction.
- Oversaw purchase ledger activities to ensure financial accuracy.
- Compiled vehicle inspection details to furnish clear and accurate documentation.
- Improved office efficiency by streamlining administrative procedures.
- Managed supplier relationships to secure best pricing and service delivery.
Education
NVQ Level 3 - Business Management
St Helens College
St. Helens 01/2011 - 08/2012
Skills
- Problem solving
- Creativity and innovation
- Strong work ethic
- Proactive approach
- Effective communication
- Team collaboration
- Adaptability
- Customer services excellence
- Task prioritisation
- Attention to detail
Affiliations
- Wildlife Volunteering : Actively involved in the capture and transport of birds and small wild animals for local rescue organisations. Gained practical experience in animal care, environmental conservation, and emergency response.
- Crime Fiction Enthusiast : Avid reader of crime books, with a strong interest in analytical thinking, problem-solving, and forensic details. This hobby helps enhance my attention to detail and critical thinking skills.
- Comedy & Entertainment : Regular attendee of comedy events, which fosters my appreciation for humour, creativity, and understanding of human interactions. Engages in activities that enhance my stress-relief and creativity.
- Family & Pet Care : Spending quality time with my family and cats, which highlights my values of compassion, responsibility, and strong interpersonal relationships.
Timeline
Fan Services Specialist
Liverpool Football Club
08.2018 - Current
Office Manager
Peoplesbus Ltd
05.2007 - 12.2017
NVQ Level 3 - Business Management
St Helens College
01/2011 - 08/2012
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