Joanne Cullen
ST ALBANS
Summary
Experienced and highly trusted, domestic and pet care professionals with 20+ years of expertise managing luxury and private households. In both permanent and temporary live-in and live-out roles.
Skilled in self-initiative household management, supervising staff, household operations, providing personal assistance, travel coordination, event support, and personal assistance, delivering professional and exceptional standards of bespoke service with discretion.
Adapts to challenging new roles or situations, harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.
Highly-motivated individual with aspirations in business creation and development. Innovative and analytical-thinking to evolve ideas and tackle obstacles successfully. Eager to build on management skills with practical commercial experience.
Overview
21
21
years of professional experience
Work history
Domestic private Housekeeper & travelling PA
Laure
London
2018.09 - 2025.12
- Coordinated comprehensive travel arrangements for clients, ensuring seamless bookings for villas or hotels, transport, and restaurants, child care arrangments and creating detailed reports for informed decision-making.
- Managed complex diaries, ensuring seamless executive schedules.
- Prioritized and responded to emails and correspondence on behalf of clients.
- Took accurate meeting notes, covering agenda items and action points, andhandled incoming calls professionally.
- Handled laundry and ironing for clients promptly, organizing and arranging luggage.
- Sorted and arranged household items to create an orderly space.
- Ensured compliance with data protection regulations while handling sensitive information.
- Completed word processing tasks using Microsoft Word, excel and Google Docs.
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
- Prepared rooms for events and gatherings, creating welcoming environments for guests.
- Maintained outstanding customer relationships by providing high-quality cleaning service.
- Delivered exceptional service by adapting to the unique needs of each household.
- Prepared healthy meals catering to specific dietary requirements and preferences, ensuring satisfaction.
Live-in Domestic Cleaner/Household Support/Nanny
Ann O'Dowd
2011.01 - 2018.09
- Ensured cleanliness standards through proactive cleaning practices, contributing to a healthy living environment.
- Delivered deep cleaning services in high-need sanitation areas.
- A domestic housekeeper maintains the client's home.
- Prioritized daily tasks to achieve timely completion without sacrificing quality.
- Prepared healthy, nutritious meals for children and assisted with feeding to promote well-being and proper nutrition.
- Addressed children's hygienic needs by changing nappies and facilitating hand washing.
- Assisted with potty training to promote independence and hygiene.
- Administered first aid and medication following established protocols to ensure safety.
- Supported family by managing errands during the workday, including shopping, mail drop-off, and dog-walking, to enhance daily household efficiency.
- Live-in care commended for a year for clients' terminally ill family member, from June 2017 until September 2018.
PA, Head Housekeeper & House Manager
Peter Hunt
2006.03 - 2010.12
- Managed household operations, including elder care support.
- Supervised staff to ensure efficient household operations and high service standards.
- Managed daily operations by supervising and training staff to ensure a smooth workflow.
- Facilitated household schedules and managed travel plans to ensure timely completion.
- Coordinated household schedules and managed inventory.
- Coordinated errands and prepared meals for household needs.
- Executed domestic duties including personal shopping, diary management, and laundry.
- Maintained cleanliness and order in private permanent residences to enhance client satisfaction.
- Monitored household and personal expenses to support effective budget management.
- Considered client preferences during all tasks to enhance comfort.
- Organised wardrobe by categorising clothing, managing garment care, and preparing outfits.
- Respected client privacy by ensuring confidentiality during all interactions.
- Providing live-out full-time support, including elderly care, dementia care and domestic management.
Pet Care Business Owner
Self-Employed
2005.01 - 2026.01
- Operated a professional ad hoc pet care service alongside household responsibilities and child-rearing, ensuring seamless client satisfaction. Offering training, training walks, enrichment, activities, and agility, grooming, boarding, house sitting, and walking.
- Ensured high standards of hygiene and safety for pets and clients' residences.
- Addressed customer complaints and feedback with prompt and effective solutions, maintaining a high level of customer service.
- Coordinated schedules, routines, and travel arrangements for clients and pets, ensuring timely service delivery.
- Used social media to expand market reach and facilitate sales agent recruitment.
- Captured and posted product photographs on social media, increasing brand visibility and client engagement.
- Managed expenses and allocated financial resources to meet budget targets.
- Provided reliable support through cleaning, personal shopping, and organization of homes.
Founder - Pet Food Bank
CIC
1900-12, 1900-12
2022.07 - 2026.01
- I founded, established, and managed a community pet food bank for over three years, with volunteers now overseeing the daily operations, allowing me to step back on an ad hoc basis.
- Overseeing stock, storage, and distribution to support the community in need within the three counties. Providing food and accessories to grassroots charities, homeless individuals, schools, people fleeing domestic violence, churches, and other food banks.
- Conducted fundraising, organised events, managed bookkeeping, sourced donations, coordinated delivery logistics, recruited volunteers, and scheduled rotas to ensure continuous support for pet owners and organisations, and fostered supplier loyalty relationships.
- Demonstrated leadership, organisation, and compassion in supporting families and pets through tailored solutions.
- We have been awarded the BBC Make a Difference Award 2025 and Animal Star Award 2024 for ouroutstanding contributions.
- I am proud to state that we have also collaborated with TV dog trainer Dogs Behaving Very Badly, Graeme Hall, ambassador for the organisation.
- Interacted with the public professionally in various situations.
- Donated over 202,396 pet meals and 5,429 accessories by 2025, significantly supporting families in need.
- Partnered with Bluecross and Pets at Home to secure essential donations of funds and goods for our organisation.
- Pet rescue isestablished when needed.
- Placed donation bins in major retailers across three counties.
Education
NVQ Level 2 - Business Management and Computer skills
St Charles Sixth Form College
London, ENGGCSE -
John Paul 11 school
London, ENGSkills
- Household & estate management
- Luxury housekeeping & laundry
- Wardrobe & garment care management
- Stock control & inventory management
- Household organisation & logistics
- Travel packing
- Event coordination & entertaining support
- Personal shopping
- Pet care
- Childcare
- IT system implementation
- Innovative thought leadership
Custom Section
- Naturally compassionate, patient, and empathetic
- Honest, dependable, and highly responsible.
- Adaptable, resilient, and able to thrive in changing environments.
- Flexible and resilient under pressure, able to adapt to changing routines.
- Loyal and committed once settled in a role.
- Discreet, respectful, and professional in private homes.
- Emotionally intelligent, able to provide supportive mother's-help when required.
- Positive attitude with a strong work ethic and pride in delivering excellence.
Hobbies and interests
My passion for travel has allowed me to explore diverse cultures and environments. I dedicate time to animal shelters and conservation projects, where I engage in hands-on work with various animals. Practicing yoga regularly improves my physical health and mental clarity. I value self-care and wellness through spa treatments. I love cooking and experimenting with different cuisines, Exploring new restaurants I have enjoyed rock climbing in my spare time.
Kayaking is one of my favourite outdoor activities.
Languages
1,A1,1,A1
Languages
English
Native language
Italian
Beginner
Arabic
Beginner
References
- Laure Capel-Dunn, quiviger@gmail.com
- Dean Allen Dean.Allen@tesco.com
- Jospeh Amesh , joeable74@gmail.com
- Ann Dowd, a-dowd@sky.com
- Peter Hunt
Timeline
Founder - Pet Food Bank
CIC
2022.07 - 2026.01
Domestic private Housekeeper & travelling PA
Laure
2018.09 - 2025.12
Live-in Domestic Cleaner/Household Support/Nanny
Ann O'Dowd
2011.01 - 2018.09
PA, Head Housekeeper & House Manager
Peter Hunt
2006.03 - 2010.12
Pet Care Business Owner
Self-Employed
2005.01 - 2026.01
GCSE -
John Paul 11 school
NVQ Level 2 - Business Management and Computer skills
St Charles Sixth Form College