Joanne Chapman
Kirkby Stephen,Cumbria
Summary
Clinical research leader with a strategic approach and a track record of driving successful teams and initiatives. Strong negotiation and communication skills complement expertise in project management and team leadership. Committed to delivering transformative results while fostering a culture of innovation. Proven history of maintaining operational efficiency and high employee satisfaction through responsive management.
Overview
40
40
years of professional experience
3
3
years of post-secondary education
Work history
Director Project Management
PPD, Thermo Fisher Scientific
Cambridge, Cambridgeshire
01.2023 - Current
- Lead cross-functional team project managers to successfully execute complex project plans for FSP clients.
- Responsible for line management, training, coaching and development of all levels of project delivery.
- Optimise resource management for efficiency, productivity alongside engagement and talent retention. Achievement : Consistently exceeding company average for team annual employee survey.
- Managed negotiations with Key clients to secure profitable new and extended contracts . Achievement: increased revenue by 50% increase of contracted roles.
- Facilitated regular meetings to assess individual and account progress and review risk mitigation plan.
- Developed effective communication strategies to enhance relationships with clients.
- Conducted strategic planning sessions to drive corporate objectives.
Director Clinical Team Management
PPD, Thermo Fisher Scientific
Cambridge, Cambridgeshire
03.2018 - 12.2022
- Global Clinical Lead for key partnership account. Single point of contact for accountability for high quality performance within NA, EMEA, APAC
- Led cross-functional calls with clients to ensure alignment on project deliverables across all therapeutic areas.
- Customer satisfaction in PPD . Achievement : awarded work increased by over 400% during tenure.
- Provided advise and oversight for regional account teams, promoting uniformity in global processes.
- Tracked contract compliance, SLAs, service levels, and operational performance.
- Drove process improvements, optimised workflow efficiency.
- Mentored junior project managers, fostering professional development and knowledge sharing.
- Allocated resources to teams and projects based on need, performance and availability.
- Achievement: Awarded Highest Performer - partnership business group
Associate Director, Client FSP Transition Lead
PPD
Cambridge, Cambridgeshire
03.2017 - 02.2018
- Led process for transition of headcount Pharma to PPD, within EMEA, Middle East , Africa .
- Led complex client transitions by coordinating cross-functional teams for successful project delivery consistency during transition
- Developed and implemented transition strategies to enhance operational efficiency and client satisfaction.
- Facilitated stakeholder communications to ensure alignment, addressing impacted individuals and client concerns throughout transition phases.
- Facilitated training sessions for staff to equip them with necessary tools and knowledge for effective transitions.
- Achievement : 100% completion of planned transitions to time with minimal impact to ongoing projects
Associate Director Clinical Team Management
PPD
Cambridge, Cambridgeshire
04.2014 - 01.2017
- Led cross-functional team of study managers to ensure successful execution of clinical trial operations within Haematology/Oncology.
- Developed and implemented strategic plans for clinical team management and project delivery.
- Created and led training sessions to enhance team skills in clinical project execution. Achievement: positive launch of novel, virtual world training environment, improving participant engagement.
- Monitored key performance indicators to ensure alignment with organisational goals and objectives.
- Championed adoption of new technologies to streamline line management processes and enhance productivity.
- Employee engagement and retention
Senior Clinical Manager
PPD
Cambridge, Cambridgeshire
09.2011 - 03.2014
- People Manager, accountable for career growth and individual performance of global study managers.
- Improved employee retention with comprehensive training programs and engagement activities. Achievement : Highest team score for CTM managers for annual employee survey.
- Conducted regular performance evaluations to provide constructive feedback and support career development.
- Fostering positive workplace culture, promoting employee engagement launching new recognition initiatives.
- Track contract compliance, SLAs, service levels, and operational performance
UK Clinical Manager
DOCS Global - Netherlands
Stockport, Cheshire
03.2009 - 08.2011
- Team leadership and project support for UK project staff on contracted placements within Pharma Biotech and CRO including, CTAs, CRAs, CTMs, PMs, Regulatory.
- Oversaw people management for FSP team of CRAs and Clinical Project Managers across Europe.
- Accountable for hiring and developing staff, ensuring optimal performance against KPIs
- Drove initiatives that enhanced staff retention and boosted client satisfaction.
- Supported strategic growth of UK business through targeted development efforts.
- Managed oversight for ICR accredited CRA Academy qualification; recruitment, training programme, final assessment following eight-month apprenticeship. Achievement : 2010 cohort ( 8 CRA's ) 100% success
Principal Clinical Team Manager
PPD
Cambridge, Cambridgeshire
03.2005 - 02.2009
- Drove clinical deliverables, ensuring adherence to timelines, resource allocation, and quality standards.
- Provided project-specific training and leadership to enhance team motivation and achievement of goals.
- Developed functional project plans and tools, initiating systems as necessary.
- Led monitoring strategy development, addressing potential risks with effective solutions.
- Utilised data sources to proactively identify emerging risks and mitigate impacts.
- Managed clinical budget forecasts and reconciliations in line with project scope.
Senior Clinical Research Scientist
AstraZeneca
Luton, Northamptonshire
03.1999 - 02.2005
- Managed multiple global clinical studies, ensuring successful feasibility and protocol development.
- Oversaw financial management of study budgets, achieving key milestones.
- Identified and implemented effective recruitment strategies, enhancing participant enrolment.
- Mitigated risks through strategic planning and oversight.
- Supervised vendor management and CRO selection to ensure compliance and quality.
- Provided guidance and support for UK Investigator Initiated Protocols.
Clinical Research Scientist
Astra AB
St Albans, Hertfordshire
03.1996 - 03.1998
- Delivered study oversight through collaboration with Lead Senior Scientist, managing end to end study delivery
- Coordination of Investigator meeting.
- Reports progress to Global Study Lead to ensure project alignment.
- Risk Escalation
- Contributes to project materials creation.
- Contributes to Vendor selection process and subsequent management.
- Audit participation
- Participate and contribute global study meetings
- Investigator engagement : Achievement : successful creation of regional Gastroenterology and Respiratory doctors KOL group with focus on supporting investigator led research.
Northern CRA Manager
Astra AB
St Albans, Hertfordshire
03.1994 - 09.1996
- Led team of clinical research associates to ensure compliance with regulatory standards.
- Coordinated team efforts for successful project completion.
- Mentored CRA's through regular feedback sessions and performance evaluations.
- Monitored quality control procedures, ensuring high standards of production output.
- Conducted performance appraisals to develop individual growth plans.
Senior Clinical Research Associate
Astra AB
St Albans, Hertfordshire
10.1992 - 02.1994
- Conducted site visits to monitor trial progress and ensure adherence to study timelines.
- Trained and mentored junior staff on best practices in clinical research methodologies.
- Evaluated site performance metrics to optimise recruitment strategies and enhance participant engagement.
- Resolved study related queries effectively, ensuring smooth operation of trials.
- Ensured protocol adherence, resulting in accurate and reliable data collection.
Clinical Research Associate
Astra AB
St Albans, Hertfordshire
09.1990 - 09.1992
- Conducted monitoring visits within primary care and secondary care facilities.
- Ensured compliance with clinical trial protocols and regulatory requirements ensuring adherence to ICH-GCP
- Developed and maintained strong relationships with clinical trial sites and investigators to facilitate effective communication.
- Evaluated site performance through regular assessments and provided feedback to optimise trial processes.
- Ensure accurate documentation
- Maintained professional relationships with research teams, fostering positive collaboration.
Clinical Research Nurse
Glaxo Group Research
Greenford, Ealing
09.1988 - 08.1990
- Remote placed Nurse covering Northern areas of UK
- Collaborated with multidisciplinary teams to develop and implement research protocols .
- Coordinated patient recruitment strategies to ensure timely enrolment in clinical trials.
- Monitored and documented patient responses to treatments, ensuring adherence to protocols.
- Collected patient data via CRF, Phlebotomy ECG, face to face mental health assessments.
Psychiatric Registered Nurse
Cheadle Royal Hospital
Cheadle , Cheshire
09.1985 - 08.1988
- Provided comprehensive patient care by assessing mental health needs and developing tailored treatment plans.
- Collaborated with multidisciplinary teams to ensure holistic approaches to patient therapy and rehabilitation.
- Administered medications while monitoring patients for adverse reactions and adjusting dosages as necessary.
- Educated patients and families on mental health conditions and coping strategies to support recovery.
- Achievement: Awarded secondment to acting Junior Ward sister during extended leave of colleague. ( 8 months )
Education
Registered Mental Health Nurse - Psychiatry
Cheadle Royal Hospital
Cheadle, Stockport UK 09.1982 - 08.1985
Skills
- Leadership and management
- Business development
- Global perspective
- Stakeholder engagement
- Motivational skills
- Operations oversight
- Recruitment and hiring
- Performance enhancement
Affiliations
- EXPLORING: Discovering new outdoor spaces with our spaniel - I live in a rural setting and enjoy the freedom to roam.
- VOLUNTEERING: I run a crafting group for age 10-16 at the local youth club .
- RENOVATION/DIY : Projects that require practical application of new skills and creative design
References
References available upon request.
Timeline
Director Project Management
PPD, Thermo Fisher Scientific
01.2023 - Current
Director Clinical Team Management
PPD, Thermo Fisher Scientific
03.2018 - 12.2022
Associate Director, Client FSP Transition Lead
PPD
03.2017 - 02.2018
Associate Director Clinical Team Management
PPD
04.2014 - 01.2017
Senior Clinical Manager
PPD
09.2011 - 03.2014
UK Clinical Manager
DOCS Global - Netherlands
03.2009 - 08.2011
Principal Clinical Team Manager
PPD
03.2005 - 02.2009
Senior Clinical Research Scientist
AstraZeneca
03.1999 - 02.2005
Clinical Research Scientist
Astra AB
03.1996 - 03.1998
Northern CRA Manager
Astra AB
03.1994 - 09.1996
Senior Clinical Research Associate
Astra AB
10.1992 - 02.1994
Clinical Research Associate
Astra AB
09.1990 - 09.1992
Clinical Research Nurse
Glaxo Group Research
09.1988 - 08.1990
Psychiatric Registered Nurse
Cheadle Royal Hospital
09.1985 - 08.1988
Registered Mental Health Nurse - Psychiatry
Cheadle Royal Hospital
09.1982 - 08.1985