Joanne Chaney-Lonnon

Took ownership of weddings and events department, ensuring seamless operations and high service standards.

• Led Senior Wedding Coordinator and Weddings & Events Coordinators to enhance team performance
• Oversaw weekly booking reviews and prepared sales meeting updates for management review
• Maintained Rezlynx systems, ensuring accuracy in contracts and processes
• Planned annual wedding fairs and open events, coordinating suppliers for successful execution
• Conducted weekly sales reporting and forecasting meetings to drive sales performance
• Strengthened client relationships, enhancing overall satisfaction with event delivery
• Coordinated major event activities, including wedding fairs and open days, to maximise engagement

Served as trusted contact for clients and colleagues, balancing operations with creative event planning.

• Converted leads into confirmed bookings, fostering strong professional relationships
• Managed enquiries, leads, and bookings to drive business growth
• Oversaw events office team of three and conducted weekly operational meetings
• Conducted show rounds for weddings, private events, and corporate meetings to showcase offerings
• Planned and executed annual wedding fairs and open days to enhance visibility
• Reviewed production reports and gathered feedback to ensure high standards
• Successfully developed a team of three while maintaining excellence in event delivery

• Demonstrated strong leadership skills to guide teams towards achieving objectives
• Exhibited effective decision-making skills in high-pressure situations.
• Used creative thinking to develop innovative solutions
• Produced clear written communications to convey complex information
• Applied exceptional time management to prioritise tasks efficiently
• Cultivated networking skills to establish professional relationships
• Executed meticulous planning and organisation

• Demonstrated strong written and verbal communication skills
• Delivered exceptional customer service to enhance client satisfaction
• Prioritised tasks effectively while multitasking in high-pressure environments
• Applied problem-solving techniques to resolve complex issues promptly
• Maintained meticulous attention to detail in all activities

• Greeted customers upon arrival and escorted them to tables
• Took food and drink orders to ensure accuracy
• Delivered food and beverages promptly to enhance customer experience
• Used professional communication skills to resolve customer complaints.
• Handled bills and payments efficiently to minimise wait times