Joanne Brook
Bradford
Summary
Dynamic and results-driven professional with a strong foundation in time-management, self-motivation, and leadership excellence. Demonstrates exceptional professionalism and effective communication skills, ensuring customer service excellence and relationship-building. Adept at decision making and client relationship management, with proven resilience under pressure. Committed to leveraging these competencies to drive organisational success and foster long-term client relationships.
Overview
35
35
years of professional experience
Work history
Mobile Manager
Kings Security Systems
2024.07 - 2025.02
- Company Overview: Bradford
- Point of contact for key clients
- Managing 3rd party suppliers
- Dealing with complaints
- Admin support for the team and managers
- Arranging site visits
- Invoicing
- Updating access logs
- Working on legacy issues
- Updating data base
- Bradford
Account Executive
Kings Security Systems
2022.01 - 2024.07
- Company Overview: Bradford
- Point of contact for clients and attending client meetings
- Preparing monthly review packs
- Updating databases/contracts & invoicing-maintaining accurate records
- Liasing with other business departments to resolve queries/complaints
- Chasing ETAs and completion of works/jobs
- Update contract review information
- Work closely with corporate account team
- Updating client portals/booking in works
- Bradford
National Accounts Team Leader
Kings Security Systems
2012.12 - 2022.01
- Company Overview: Bradford
- Admin support for Kings Surveyor
- Processing files for installation works and keeping account information up to date and secure
- Processing month end accounts and invoicing customers
- Processing customer requests and complaints
- Team support cover & training
- Daily management of the national accounts team
- Bradford
Marketing Co-Ordinator
MSF Ltd
2006.10 - 2012.12
- Company Overview: based at Morrisons Supermarket Head Office
- Co-Ordinate instore advertising for suppliers
- Collating sales data and creating graphs for presentation to suppliers
- Taking new bookings and liaising with suppliers and trading teams via telephone and email
- Process invoices for activities
- Organising diary & meetings for manager
- Based at Morrisons Supermarket Head Office
Customer Advisor
Barclays Bank plc
2006.08 - 2006.10
- After being made redundant from Toryen Recruitment worked at Barclays Bank on a temporary contract as a staff trainer
Recruitment Consultant
Toryen Recruitment
2006.01 - 2006.08
- Generating sales leads
- Interviewing candidates
- Client visits
- Negotiating fees and terms or business
- General administration
Field Sales Executive
Telegraph & Argus
2005.10 - 2006.01
- Selling advertising space face to face and over the telephone
- Booking in advertising with print teams
Customer Service Advisor/Deputy Team Leader
Barclays Bank plc
1990.08 - 2005.10
- To meet targets and deadlines daily relating to the effective sales of Barclays products and services; whilst still maintaining a high quality and effective service
- Providing an efficient telephone service whilst spotting sales opportunities
- Delivering good customer service face to face over the counter
- Deputising for team leader during holidays and providing team leader support
- Supporting newer team members to pass on best practice and knowledge and encourage/support development through ongoing training and performance development plans
- Personal Banker experience dealing with queries/sales face to face
Education
GCSE's - Maths, Science, English, Sociology, French, Home Economics, Spanish, Textiles, Computer Skills
Buttershaw Upper School
Skills
- Time-management
- Self-motivation
- Leadership excellence
- Professionalism
- Effective communication
- Decision making
- Customer service excellence
- Relationship-building
- Resilience under pressure
- Client Relationship Management
Interests
In my spare time I like to socialise with friends and family and going on foreign holidays. I love music and fashion and enjoy live concerts.
Accomplishments
Prince2 Foundation in project management
Personal Banker Sales and Service Course
Customer Service Skills
NVQ Business Admin
NVQ Level 2 Business and Administration
Advanced level Apprenticeship in Management/Business Skills Sector
IOSH managing safely
Timeline
Mobile Manager
Kings Security Systems
2024.07 - 2025.02
Account Executive
Kings Security Systems
2022.01 - 2024.07
National Accounts Team Leader
Kings Security Systems
2012.12 - 2022.01
Marketing Co-Ordinator
MSF Ltd
2006.10 - 2012.12
Customer Advisor
Barclays Bank plc
2006.08 - 2006.10
Recruitment Consultant
Toryen Recruitment
2006.01 - 2006.08
Field Sales Executive
Telegraph & Argus
2005.10 - 2006.01
Customer Service Advisor/Deputy Team Leader
Barclays Bank plc
1990.08 - 2005.10
GCSE's - Maths, Science, English, Sociology, French, Home Economics, Spanish, Textiles, Computer Skills
Buttershaw Upper School