Joanne Brockwell
New Haw,Surrey
Summary
Dynamic and reliable professional with a strong work ethic, adept at building interpersonal relationships and fostering team collaboration. Demonstrates exceptional written and verbal communication skills, coupled with a customer-focused attitude. Excels in organisational time management, multitasking prioritisation, and problem-solving, ensuring attention to detail and accuracy. Highly adaptable and capable of independent work, committed to delivering excellence in every task undertaken.
Results-driven manager with strong leadership and organizational skills, effectively guiding cross-functional teams to achieve project goals. Proven track record in managing company operations and driving business growth through strategic initiatives. Expertise in fostering collaboration and enhancing communication across departments to optimize performance.
Overview
32
32
years of professional experience
5
5
years of post-secondary education
Work history
Part Time Freelance Hairstylist
Home Based Salon
New Haw, Surrey
04.2006 - 12.2025
- Over 30 years’ experience in hairdressing, including owning and successfully running my own salon, my strong organisational and client support skills have enabled me to build a loyal and diverse client base. I have built and maintained strong long-term client relationships through reliable service, clear communication, effective diary scheduling and consistently high standards of service with a positive and friendly manner.
- I manage all administrative aspects of the business, including handling client enquiries, scheduling appointments, maintaining accurate records, managing stock and coordinating promotions to support client growth.
- Working from my home salon I consistently provide a professional, supportive service, within a calm and welcoming environment, where I am committed to ensuring every client receives a high-quality service, ensuring a positive client experience, while working independently, managing my time effectively and maintaining high standards of client care with confidentiality and attention to detail.
Part Time Receptionist / Administrator
Wey Family GP Practice
West Byfleet, Surrey
07.2023 - 11.2025
- Highly organised and professional individual with substantial experience supporting patients and clinical teams within a busy GP Practice. Skilled in managing high quality administrative and front of house support, patient enquiries, both in person and over the phone, scheduling and amending appointments, processing prescriptions and maintaining accurate medical records using clinical systems such as EMIS and Docman.
- Demonstrating excellent communication and confidentiality skills, ensuring smooth daily operations and a positive experience for patients and healthcare professionals alike.
- Recognised for providing an exceptional standard of customer service, being friendly and reliable with a positive attitude, the ability to remain calm and approachable under pressure, prioritise effectively in a fast-paced environment, while working collaboratively with colleagues to provide the delivery of safe, efficient, high standard and patient-centred care.
Part Time Sales / Administration / Marketing
West Chiropractic
West Byfleet, Surrey
06.2021 - 10.2025
- As part of the sale, administration and marketing team, I planned, coordinated and delivered promotional events to generate new business and support the growth of the clinic’s client base. This involved building strong relationships with local businesses, primarily gyms and health clubs, arranging on-site events within their premises to engage directly with members and provide guidance on appropriate healthcare options.
- I was responsible for face-to-face sales during these events, clearly communicating services and converting enquiries into new clients. Alongside this, I managed sales documentation and maintained accurate client records, ensuring confidentiality and attention to detail at all times. I worked closely with the reception team to coordinate appointments and ensure each client experienced a smooth, professional and welcoming introduction to the clinic.
Lead Social Distancing Ambassador
Amazon Logistics
Weybridge, Surrey
04.2020 - 04.2021
- Responsible for implementing and running the Covid 19 safety operation at Amazon’s largest European delivery site. Managing a team of 30 people across 3 shifts over a 24-hour period, maintaining the safety of up to 500 individuals during the Covid 19 pandemic. Including ongoing training, researching ever-changing government guidelines and Amazon’s internal policies, whilst maintaining the highest safety standards. Organising personnel, rotas and shift patterns, setting and managing Covid 19 related stock levels and supplying the correct PPE to all work force. Establishing and overseeing the onsite testing facility, coordinating with the visiting clinicians to ensure testing is precise and accurate but also a comfortable and relaxed experience. Attending daily management meetings to monitor the metrics, deep dive the data, implement improvements, plan upcoming operations and finding solutions to eliminate potential future problems.
Team Leader / Independent Consultant
Arbonne International
West Byfleet, Surrey
11.2018 - 04.2020
- As a representative for the Arbonne online brand, my main role is to build relationships with and consult prospects as well as sell beauty, health, and wellness products. I also generate leads through various means to sell products and share the business opportunity to recruit people into my team, where, as a leader, I would train and support them in all areas of sales to enable them to grow their business. I was the chosen representative for the brand at Balance Festival, the UK’s largest annual health and wellbeing festival.
Director of Sales and Education
Headway Hair Supplies
London
01.2006 - 03.2020
- As Director of Sales and Education, I am responsible for training the teams of salespeople and educators throughout the UK and some of Europe. My main role is ensuring all salespeople and educators are trained to the highest standards in all areas, including product knowledge, retailing, stock control and merchandising. I am also responsible for creating the education format and various class content for the educators, to ensure salons maximize their full potential in all areas of their business. I monitor targets, support where needed, as well as managing and motivating the teams of salespeople and educators across these regions, both in person and via conference calls.
Owner
Cura Hair & Beauty
Guildford, Surrey
01.2004 - 01.2006
- Owner and Manager at Cura Hair & Beauty in Guildford. I opened a new salon, employing a skilled team of hair stylists and beauty therapists performing high quality, creative work, in all aspects of hairdressing and beauty treatments with excellent customer service, ensuring all clients receive an enjoyable experience. Running all aspects of the business, including liaising with clients, promotions and client expansion, stock levels, diary management as well as providing ongoing training, bonus schemes along with support and understanding to ensure the team were motivated and happy.
Sales / Education
Headway Hair Supplies
London
01.1994 - 01.2004
- Headway supplies products and education for Hairdressing salons, I am the salesperson and educator for the London and Surrey regions. My role is building strong relationships with salon owners, understanding their salon needs, ensuring they purchase the correct products for their salons, as well as educating them in some aspects of hairdressing, retailing, marketing, merchandising and salon management to enhance their business and increase their profits.
Education
O Levels -
Fullbrook School
New Haw 01.1980 - 01.1985
Skills
- Written and verbal communication
- Interpersonal relationship building
- Customer-focused attitude
- Organizational time management
- Multitasking prioritization
- Problem-solving mindset
- Independent work capability
- Adaptability flexibility
- Team collaboration
- Attention to detail accuracy
- Reliability strong work ethic
References
Available upon request.
Interests
I enjoy spending quality time with my family. I am very active, I love being outside and taking my dog for long walks, in most weather conditions. I enjoy watching a variety of sports, both on television and live, including football, F1, athletics, NFL and tennis, although I don’t play any sport I do regularly go to the gym and I often cycle. I am very sociable and I like to eat out with friends as well as go to the theatre, particularly musical theatre.
Timeline
Part Time Receptionist / Administrator
Wey Family GP Practice
07.2023 - 11.2025
Part Time Sales / Administration / Marketing
West Chiropractic
06.2021 - 10.2025
Lead Social Distancing Ambassador
Amazon Logistics
04.2020 - 04.2021
Team Leader / Independent Consultant
Arbonne International
11.2018 - 04.2020
Part Time Freelance Hairstylist
Home Based Salon
04.2006 - 12.2025
Director of Sales and Education
Headway Hair Supplies
01.2006 - 03.2020
Owner
Cura Hair & Beauty
01.2004 - 01.2006
Sales / Education
Headway Hair Supplies
01.1994 - 01.2004
O Levels -
Fullbrook School
01.1980 - 01.1985