Accomplished 28 year's delivering best in class service and customer care, in the travel and tourism, hospitality and quarrying Industries. Cabin crew for an International airline, added previous experience in a high responsibility role, as a purser for British Midland. First priority and never compromising always at the forefront, safety and security, ensuring a safe memorable experience for customer's. Having the very spirit needed, in delivering consistent and exceptional service, no matter the environment. Uplifting customer's expectations where there are no limits, going above and beyond. My unique personality, being part of an all important diverse team, having the experience to listen and to deliver the important brand, to the highest of standard's ensuring customer's return.
- Having the absolute privilege to know, that how you greet a customer can make or break their stay. Having all important conversations to make our guests feel a warm welcome on arrival and addressing their needs, whether that be elderly, children with autism, no day was ever the same.
- My day would consists of multi tasking from checking in guests, problem solving, having to resolve any issues quickly and efficiently.
- Assisting with bar duties during the evening, a fast paced atmosphere delivered in a professional manner and always with a smile.
- Meal times were also fast paced and working with a diverse team, a joy in delivery meals, clearing tables and duties at times consisted of working in the kitchen preparing meals and pot washing. Ensuring hygiene standards are kept to the very highest of standards.
- At quieter periods, I would keep myself busy with keeping up to date with training modules or cleaning storage areas.
- Alongside my work in the hotel Industry, I take care of family member. Daily tasks of grocery shopping, cooking, washing, dressing family member, washing of clothes, assisting family member to bed. A thorough rewarding experience.
- Greeting customers with a shining smile, a rewarding feeling knowing customer's leave happy, with their choices of garden / building supplies, recent diversification within the business guiding customer's with rental space, and planning for the future diversification, with a dog park and dog boarding / cattery business.
- Guiding a small team of employees, to fulfil deliveries to our customer's encouraging them to go above and beyond.
- Number one priority, actively monitoring a safe and secure working environment, safety and security of customers and staff being the named certificate holder of first aid and safety at work.
- Achievement's partaking in regular courses both computer and practical, first aid, health and safety at work, applications for licensing with authorities and local councils.
- Excellence in time keeping, arriving for my duty with time to prepare and familiarise myself with amendments, notices, updates and to study SEP manuals.
- Participating in a briefing, as part of a diverse team, where safety and security is our number one priority and questions are asked to each individual team member of any scenarios that may arise during that days flight. Further discussions to take place, relevant information of our wonderful customers as they are at the heart of everything we do. Any specific dietary requirements, unoccupied minors, nervous flyers.
- Whilst on board, a security check of our assigned area is completed before boarding, this ensures our customers and team of crew are safe in the skies.
- Boarding to commence, I thoroughly enjoyed the boarding position at the main boarding doors, to give our customers that award winning welcome. Going above and beyond, delivering excellence and attention to detail, from the very start of their journey. Not just a welcome on board but a welcome home, first impressions really do count.
- Inflight, a pure joy to serve, with energy, hardworking and remaining focused, a memorable experience so that customer's have the feeling, that they are the only customer on board, that personnel touch of class, style and service.
- I took my role as purser, incredibly seriously, a privilege to represent my airline with pride, the responsibility to implement the highest of standards whilst wearing my uniform, ensuring safety and security of our customers and crew.
- As I was the bridge of communication with flight deck, cabin crew, ground staff, catering, cleaning team's, helping the safe departure of flight's and adding to the smooth running of the business.
- Reporting for duty, having discussion's with flight crew, gathering information to relay to my team in the briefing. My lead role in the briefing to ask safety, security, medical question's for individual crew to answer. Information regarding our customer's any disabilities, dietary, unoccupied minor's.
- Whilst on board, first priority, security checks for all crew member's to check their assigned areas, my team would notify all checks to myself, via the PA system.
-Greeting our all important business passengers, four sector day's where each sector was as professional as the first.
- Caring, hands on, approachable, ensuring my crew were happy and energised throughout the flight. This would ensure the happiness of our valued customer's and guarantee repeat business.
- Having a passion for delivering world class service, highest of standard's and vigilance in safety and security
- First impressions are a passion I remain focused, on getting things right for our customers going above and beyond Achieving, that all important smile from customers
- Being part of a hardworking diverse team a joyous experience, learning from one another, to deliver excellence, together building a bond and lasting relationship's
- Excellence in time keeping, arriving an hour before report time, to ensure I am prepared the role and tasks ahead
- Resilient Individual, able to adapt to change, whether that be different working environment, a change of team member's or a medical situation
- Focused on expanding my knowledge, ensuring compliance within the industry with policy and procedure courses, first aid at work and licensing regulations, resulting in careers progression
- Weekly litter picking in the local community.
- Donating supplies to local dog charities, Birmingham Dogs Home and Rugeley Dog's. Supplying blankets, food, washing powder, money donation, aggregate supplies to resurface areas for new and improved kennel blocks.
- Long walks.
- Expanding knowledge, reading different topics.
- Having an adventurous spirit, my ambition during 2024 to volunteer at an ethical charity with Borneo Orangutans / Asian Elephant.