Joanne Bird

• Providing house keeping tasks to the highest level ensuring homes are clean, tidy and well presented.
• Pet care
• Laundry and ironing
• Wardrobe and draws organising
• Helping with packing and unpacking clothes
• Answering clients telephone calls and taking messages, greeting guests
• Maintaining domestic files
• Dealing with invoices and post
• Communicating and liaising with contractors and over seeing their work
• Shopping
• Some cooking when necessary
• Ad hoc tasks when required
• Handled gardening duties, promoting an appealing outdoor space.
• Ran errands as needed contributing to smooth household operations.

This role was based within the mobile phone industry and the main duties were:

• Diary management for Sales Director
• Scheduled and coordinated sales meetings for Europe team
• First point of contact for key customers
• Maintained and produced sales reports
• Sent out product brochures and made follow up calls
• Manager of 2 receptionists, created a welcome pack and on-boarded new staff

• First point of contact for all guests
• Ensured the highest level of customer service
• Dealt with queries, enquiries and complaints
• Ensured all aspects of the customers experience was completed in a timely and exclusive manner from beginning to end
• Guided teams in product merchandising and inventory management

• Maintained excellent customer satisfaction by staying helpful, polite and friendly throughout phone calls and face to face meetings
• Maintained up-to-date product knowledge such as availability, price and specifications
• Diary management for sales team
• Arranged training for inside sales
• Customer support for brochure material
• Arranged team events and conference meetings

• First point of contact for new university applicants guiding them through the university enrolment process
• Sent out marketing material
• Assisted students with problems that may had occurred face to face or via the telephone
• Kept reception space tidy and professional to welcome visitors