Joanne Beck
Customer Services
Burntwood,Staffordshire
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Motivated to maintain customer satisfaction and contribute to company success.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work history
Export/Customer Service
Assa Abloy
Willenhall, West Midlands
2019.12 - Current
- Handled incoming customer calls, professionally and friendly ensuring I give the best customer experience , delivering a high quality service
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered prompt solutions to maintain customer satisfaction.
- Managed customer enquiries and requests via email
- High knowlegde of the Exidor brand, offering technical support to customers and internal/external team members.
- Accurately providing export customers with correct certification and documentaion for product movement from the UK to overseas. Ensuring all correct documation is provided to prevent delays and extra cost to our customers
- Raising Letters of Credit methodically, to ensure prompt payment
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Customer Service Team Leader
Exidor Ltd
Cannock, Staffordshire
1998.05 - 2019.12
- Responded to customer requests with friendly, knowledgeable service and support.
- Completed documentation and logs each day, generating detailed weekly reports.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Trained staff on operating procedures and company services.
- Led and supported customer services staff to achieve objectives.
Education
GAI LEVEL 1 & 2 -
2021.09 - 2022.09
GAI Level 3 -
2022.09 - 2023.06
NVQ Level 3 Business Studies -
1995.09 - 1997.09
GCSEs -
1990.09 - 1995.05
Skills
- Complaint resolution
- Technical Support
- Shipping procedures understanding
- Professional
- Self-motivated
- Good motivator
- Team player
- Methodical
Timeline
Guild of Architectural Ironmongery - GAI Level 3,
2022.09 - 2023.06
Guild of Architectural Ironmongery - GAI LEVEL 1 & 2,
2021.09 - 2022.09
Export/Customer Service - Assa Abloy
2019.12 - Current
Customer Service Team Leader - Exidor Ltd
1998.05 - 2019.12
Cannock College - NVQ Level 3 Business Studies ,
1995.09 - 1997.09
Chase Terrace Technology College - GCSEs,
1990.09 - 1995.05