Joanne Bebbington

• Assisted customers with gas applications and enquiries via telephone and email.
• Supported processing and validation of service requests using SAP CRM systems and GIS mapping software.
• Coordinated duties effectively to meet deadlines in role as technical administrator.
• Facilitated adherence to company policies and procedures through administrative and technical support.
• Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
• Effectively managed incoming and outgoing mail to maximise office efficiency.

• Recorded carer and client call times using in-house monitoring system (EHCM).
• Prepared data for weekly schedules to enhance operational efficiency
• Utilized staff rostering system for accurate data input
• Handled incoming calls, providing assistance and guidance to carers effectively.

• Prepared work orders for the workshop.
• Assisted in processing of new vehicle sales documents.
• Managed daily operations to optimise efficiency and enhance overall productivity
• Managed inventory records and streamlined pre-delivery inspections for seamless customer transitions.
• Delivered prompt, polite, professional customer service to maintain company standards and reputation.

• Drove to locations across UK for effective trade stand operations.
• Set up and shut down trade stand, maintaining full stock and presentation standards.
• Ordered stock and equipment to ensure availability for sales events.
• Executed sales transactions and managed banking duties with precision.

• Received and processed customer transactions including cash deposits withdrawals, cheque encashments
• Balanced till daily and reconciled any discrepancies
• Verified customer identification and account details.
• Assisted customers with account queries.

Promoted and cross-sell bank products
Consistently delivered outstanding customer service by anticipating customer needs

• Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
• Managed stock levels on the shop floor, promptly restocking items to maintain store presentation.
• Performed closing duties such as securing shop premises and cashing-up tills.
• Managed deliveries and maintained inventory on shelves

• Prepared and calculated charges from delivery notes for local and regional customers ensuring accuracy.
• Prepared invoices based on contract terms and distributed to customers.
• Responded to customer queries regarding pricing, offering clear explanations and resolving issues efficiently.
• Supported team with various ad-hoc administrative tasks

• Provided administrative and operational support to the manager, ensuring smooth workflow and efficiency.
• Typed letters, orders and memorandums.
• Printed and prepared work orders for each department.
• Produced production schedules for use in resource planning.