Joanne Barry

• Leas forecasting and reporting initiatives to streamline sales processes and enhance decision-making
• Developed and maintained league tables to track performance metrics and identify growth opportunities
• Leveraged CRM platforms (Salesforce, Clari) to oversee account alignment and improve sales strategies
• Collaborate with cross-functional teams to support quota planning and ensure alignment with corporate objectives
• Assist key stakeholders to streamline various processes; generate and maintain detailed documentation of related policies and processes
• Partner with GTM and Sales Leadership in analyzing opportunity pipeline, identifying growth opportunities
• Report on actuals and pipe against the field sales teams personal plans and targets
• Collaborate between Sales and cross functional departments, including Finance, Sales Operations and Manufacturing
• Assist with sales on-boarding and other training programs as required by the sales enablement team
• Take ownership in driving the cross-functional projects including UAT, tools and system enhancements and business transformation
• Work with VP and EMEA functional leaders to create qtrly QBR decks for VP+ and EMEA Leadership QBRs

Drove process improvements by identifying inefficiencies in current workflows.

Supported front-line sales teams with well-coordinated administrative operations.

Analysed sales reports to identify trends and update strategies.

Developed detailed reports using analytics tools, providing valuable insights into business performance.

Drive reporting and analytics and perform analysis through dashboards and reports in the related systems.

Assist key stakeholders to streamline various processes; generate and maintain detailed documentation of related policies and processes.

Partner with EMEA VP in analyzing opportunity pipeline, identifying growth opportunities. Report on actuals and pipe against the AM personal plans and targets.

Collaborate between Sales and cross functional departments, including Finance, Sales Operations and

Manufacturing.

Assist with sales on-boarding and other training programs as required by the sales enablement team.

Proactively advocate process improvement opportunities to enhance team productivity and scalability

Take ownership in driving the cross-functional projects including UAT, tools and system enhancements and business transformation.

Drive reporting and analytics and perform analysis through dashboards and reports in the related systems.

Assist key stakeholders to streamline various processes; generate and maintain detailed documentation of related policies and processes.

Partner with EMEA VP in analyzing opportunity pipeline, identifying growth opportunities. Report on actuals and pipe against the AM personal plans and targets.

Collaborate between Sales and cross functional departments, including Finance, Sales Operations and

Manufacturing.

Assist with sales on-boarding and other training programs as required by the sales enablement team.

Partner with legal and logistics teams to identify Export and Trade compliance issues.

Train partners on company requirements related to the submission of orders.

Proactively advocate process improvement opportunities to enhance team productivity and scalability

Take ownership in driving the cross-functional projects including UAT, tools and system enhancements and business transformation.

• Built out a system to Issue Track within SFDC, allowing the SOS to clearly identify PO and SFDC errors
• Worked with Distribution Order Management Team and BDM’s to assist in resolving PO issues using quarterly reviews to provide feedback and additional refresh training and education
• Overall reduction - 60% decrease in PO errors
• Partnered with Finance to build an auditable RFC system in SFDC, ensuring that all Operational processes and best practices were maintained
• Launched CPQ – Configure, Pricing, Quote
• Replacement of NSP’s in SFDC
• 147 EMEA AMs Trained in 30 days
• 95% EMEA AMs Trained
• 507 quotes created in CPQ
• 81 quotes booked
• Built out a Team of 13 Sales Operation Support Team members to directly support the Account Managers
• Transforming the way, the field sales organization are supported
• Reduction in SFDC Administrative tasks by the field increasing booking accuracy
• Reduction in SFDC Touches by 50%
• Quarterly CSAT Score - Score of 4:9 out of 5:0
• 64 responses provided a perfect score 5:0
• No negative responses
• Ensuring Sales Operations Support Teams responsibilities are executed with precision, including, order processing, pre-and post-sales questions from partners and sales teams, research inquiries and assisting internal and external customers, coordinating expedite requests, ensure the integrity of the Salesforce data
• Strategize and collaborate with Theatre Vice President of Sales, and regional Sales Leadership team to optimize support to increase field productivity
• Monitor and maintain a portfolio of sales programs, projects and process improvement initiatives
• Measure, report, and communicate projects' progress with Sales executives, senior leadership, and other stakeholders
• Coordinate with sales team to identify opportunities to increase operating efficiency and profitability as well as implementation of best practices and process improvements in key business areas
• Management Responsibility: Employee management including but not limited to interviewing and hiring candidates for open positions, onboarding, establishing goals, assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance evaluations, approving paid time-off (PTO), developing performance improvement plans, and taking disciplinary action
• Develop and inspire individual talent, motivate team members to reach full potential, provide mentorship and career path growth for all team members
• Responsible for worldwide consistency and collaboration across Sales Operations
• Attend monthly Sales Operations leadership meetings, and specific SOS leadership meetings to discuss ways to improve processes and facilitate standardization across theatres
• Accountable for team’s performance including Quarterly Business Reviews, monthly and quarterly review of SOS metrics and dashboards, customer satisfaction surveys, and operational efficiencies
• Proactive relationship management and liaison between Sales Management, Field Sales, Inside Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting on all items related to Sales Support and WW Sales Operations
• Development of communication and education on current processes and best practices to the Field Sales Teams
• Responsible for conducting regular team meetings – encouraging team contribution and collaboration towards the development and improvement of Sales Support processes and procedures
• Team building and recognition – Foster a strong and collaborative team culture, conduct team building events and build team rapport through execution and recognition
• Escalation point of contact – mitigate, resolve and communicate results to Sales and management

• Created PO requirements
• Trained and educated internal and external teams
• 40% Reduction in PO errors
• Built out a SME Program in Programs and New Technology launches
• Standardised cut off times, ensuring the team were able to manage order issues within the working day
• Created a Quarterly Newsletter highlighting Team successes and up and coming projects
• Managed escalations within the team and from Sales and Management
• Attend monthly team lead/supervisor calls with other team leads to discuss ways to improve processes and facilitate standardization across theatre
• Support other theatre team leads in projects related to the goal of WW standardization
• Act as liaison between Field Sales, Inside Sales, Finance and Accounting
• Monitor and maintain assigned program(s)
• Provided communication and education on current processes and best practices
• Research inquiries and assist internal and external customers

• Act as liaison between Field Sales, Inside Sales, Finance and Accounting
• Developing a summary of open projects, tasks, events, etc., for the regional team and holding team responsible for meeting set deadlines and exceeding expectations
• Strong focus on customer satisfaction with a passion for customer experience and exceeding expectations

• Project work, successful migration project of 300 mobile phones from O2 to Vodafone
• Training and support for senior managers and all staff
• Supplier and procurement management
• Development of an intranet site to assist customers after identifying a need due to questions received
• Stock management
• Billing Management using MVM Voice Management System

• Fault identification and resolution
• Installation, programming and cabling of trading floor equipment
• Private line management
• Fault logging and tracking