Joanne Barr
Solihull,West Midlands
Summary
Polite and professional person who has built strong relationships during an 18-year career with Ei Group and Stonegate. An organised and dependable individual who is dedicated and hardworking. Successful at managing multiple priorities, remaining calm and productive under pressure. Eager to take on greater responsibilities to meet team goals.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work history
Estates Governance Coordinator
Stonegate Group
Solihull , West Midlands
01.2025 - Current
- Sort and direct incoming correspondence and messages in a timely manner.
- Assist with information requests from all stakeholders including compliance certification, lease agreements, site plans, OCEs.
- Work closely with agents and solicitors during property transactions, ensuring a smooth process.
- Liaise with Area Managers, General Managers and Publicans whilst booking in Head Landlord Inspections.
- Complete ad hoc tasks as assigned, demonstrating flexibility and adaptability. AOP submissions, 2025 Revaluation, Strategic Property Re-org.
- Issue notices to other departments on disposal completions and pub name changes.
- Update databases regularly ensuring accessibility of current information when needed. (For example, Landlord and rent review detail on Prolease and disposal information on Navision).
- Manage and update spreadsheets, keeping all information current, on Landlord access requests, workstreams, VOA requests, NLP records, Pubs Code information and ACVs.
- Prepare detailed purchase orders in line with company guidelines.
- Raise high value CHAPs payment requests promptly and professionally
- Assist in training new staff members, ensuring consistent service levels across the team.
- Work flexibly when necessary to manage increased workload
- Build and maintain excellent working relationships with internal departments and stakeholders.
Operations Support Coordinator
Stonegate Group
Solihull, West Midlands
07.2019 - 12.2024
- Worked closely with various Operational Directors and Regional Managers and acted as the main contact for operational queries.
- Arranged monthly DBU Meetings and Ops Exec Meetings, at various locations, including the recording and circulating of minutes.
- Attended quarterly Joint Venture Board Meetings in London with Daniel Wilkinson in attendance.
- Organised different events for Pub Partners: RM Brunch Meetings, Quarterly RM Forums and SGPP PST Update.
- Documented announcements and updates on Weekly Trading Calls.
- Produced clean, error-free professional business correspondence.
- Maintained spreadsheets with metrics for tracking and reporting.
- Co-ordinated detailed induction plans for all new Regional Managers and mentored new coordinators.
- Developed and nurtured productive working relationships with all departments and stakeholders.
Estates Coordinator
Ei Group plc
Solihull, West Midlands
03.2017 - 06.2019
- Assisted the Estate Managers through the disposal process and the Estate Surveyors with matters relating to estate management.
- Dialled into weekly conference calls to discuss disposal activity with the Estate Managers and Estates Director
- Took detailed and accurate meeting minutes at the Estate Team Meetings and distributed to core staff.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Produced written correspondence in relation to estates issues such as structural property issues and neighbour disputes.
- Interacted with customers professionally by phone, email and in-person to deliver accurate information on disposal sites.
- Maintained updated spreadsheets for tracking and reporting.
- Handled the execution of legal documents relating to disposals.
- Built and maintained strong relationships with Agents and Solicitors.
Property Support Coordinator
Enterprise Inns plc
Solihull , West Midlands
04.2015 - 02.2017
- ·Supported the Divisional Property Manager, Property Surveyors and RMs for both the West Midlands and Bristol and South Wales Divisions.
- Scheduled weekly calls to discuss progress of projects and tasks.
- Took detailed, accurate meeting minutes at the Divisional Property Meetings, collating and promptly distributing to relevant staff for swift action.
- Managed and prioritised a varied and busy workload to meet deadlines.
- Managed databases and information systems, maintaining accurate and accessible records.
- Created and maintained updated CRM records to track office communications.
- Collaborated with team members to provide efficient, professional, seamless service to managers.
Administrator
Enterprise Inns plc
Solihull, West Midlands
01.2015 - 03.2015
- Supported the Property Support Co-ordinators with administrative needs.
- Effectively managed incoming and outgoing mail.
- Responded promptly to phone and email enquiries.
- Photocopied, laminated and bound documents to support meeting preparation.
- Organised and maintained filing systems for accessibility and orderliness.
- Gathered and registered information on several systems.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Receptionist
Enterprise Inns plc
Solihull, West Midlands
04.2008 - 12.2014
- Greeted visitors in a professional manner and provided friendly, knowledgeable assistance.
- Managed a high volume of incoming calls from a multi-line telephone system and documented messages.
- Coordinated incoming and outgoing mail.
- Issued visitor and contractor passes and recorded visits on the security system.
Education
NVQ Level 3 - Business
HIT Training
Solihull 01.2020 - 04.2021
Diploma of Higher Education - Personal Assistant
ICS
Solihull 01.2007 - 01.2008
Stage 1 and 2 - Typing
RSA Examination Board
Birmingham 06.1992 - 08.1992
Stage 1 - Word Processing
RSA Examination Board
Birmingham 01.1993 - 04.1993
GCSEs - Maths, English, Commerce, French, German, Biology
West Midlands Examination Board
Birmingham 05.1987 - 07.1987
Skills
- Adaptability
- Reliability
- IT proficiency
- Verbal and written communication
- Time management
- Customer service
- Team collaboration
- Interpersonal communication
- Calm under pressure
- Attention to Detail
- Organisation and prioritisation
- Emotional intelligence
Accomplishments
- Reward and Recognition Award for embracing and demonstrating Ei Group's Visions and Values.
- Heart of the Business Award for embracing the value of respect.
- Organisation and attendance at the Joint Ventures MNDA charity walk in London which coincided with a charity raffle containing prizes donated from Joint Venture Partners
- Organisation and attendance at a Publican Engagement Event at Stratford Racecourse for the Central Division.
- Organisation and attendance at the Strategy Away Days in Derbyshire for the Central Division.
- FY25 Mission, Pillars and Values Here.
- Recognised at the Strategy Team Engagement Event
References
References available upon request.
Personal Development
- Personal Resilience
- Personal Effectiveness Programme
- Professional Telephone Skills
- Minute Taking
- PowerPoint – Beginners and Intermediate
- Microsoft Outlook
- Word
- Excel - Beginners and Intermediate
Timeline
Estates Governance Coordinator
Stonegate Group
01.2025 - Current
NVQ Level 3 - Business
HIT Training
01.2020 - 04.2021
Operations Support Coordinator
Stonegate Group
07.2019 - 12.2024
Estates Coordinator
Ei Group plc
03.2017 - 06.2019
Property Support Coordinator
Enterprise Inns plc
04.2015 - 02.2017
Administrator
Enterprise Inns plc
01.2015 - 03.2015
Receptionist
Enterprise Inns plc
04.2008 - 12.2014
Diploma of Higher Education - Personal Assistant
ICS
01.2007 - 01.2008
Stage 1 - Word Processing
RSA Examination Board
01.1993 - 04.1993
Stage 1 and 2 - Typing
RSA Examination Board
06.1992 - 08.1992
GCSEs - Maths, English, Commerce, French, German, Biology
West Midlands Examination Board
05.1987 - 07.1987