Joanne Barnes
Cinderford, Forest of Dean,England
Summary
Reliable individual skilled in building positive relationships through excellent communication and negotiation abilities. Plans and prioritises well to achieve project objectives. Leads by example to motivate hardworking, high-performing teams.
Offering strong leadership and problem-solving skills with knack for driving projects to completion. Knowledgeable about managing budgets, coordinating teams, and ensuring customer satisfaction. Ready to use and develop organisational, communication, and strategic planning skills in any role.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
14
14
years of professional experience
Work History
Public house owner/licensee
Self employed
Cinderford, Gloucestershire
07.2005 - 10.2012
- Innovated product offerings to stay competitive in the market.
- Coordinated special events, enhancing brand awareness in the local community.
- Delivered high standards of service by training all staff members thoroughly.
- Delegated tasks effectively amongst staff members, promoting teamwork.
- Ensured financial stability with careful budget management and forecasting.
- Resolved conflicts professionally amongst staff members or customers, maintaining a harmonious work environment.
- Conducted regular performance reviews for staff development and progress tracking.
- Managed daily operations, ensuring smooth running of the business.
- Negotiated contracts with suppliers, reducing overall costs.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Liaised with vendors to achieve favourable product pricing and timely stock replenishment.
- Collaborated with marketing personnel to identify and promote brand mission, values and vision.
Care assistant
Stepping stones
Newnham on Severn , Gloucestershire
05.2002 - 05.2005
- Provided emotional support to patients, improving their mental wellbeing.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Delivered excellent customer service by addressing concerns of patients' families.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Administered medication to patients, ensuring proper health management.
- Respected privacy and dignity of each resident during provision of care services.
- Assisted in daily living activities for enhanced patient comfort.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Encouraged independence among patients whilst assisting them with tasks.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Organised recreational activities for improved social interaction amongst residents.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained confidentiality and compliance standards for optimised patient care.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
Licensee /publican
Self employed
Longhope , Gloucestershire
06.1998 - 05.2001
- Implemented effective shift schedules to maintain continuous pub operations without any downtime.
- Adhered strictly to licensing laws, contributing to the safe operation of the pub business.
- Dealt with customer queries, resulting in higher satisfaction ratings.
- Handled challenging situations calmly, ensuring customers left satisfied even under difficult circumstances.
- Ensured a pleasant atmosphere by arranging live music events on the weekends.
- Organised special theme nights for an engaging customer experience.
- Managed beverage stocks for smooth operations during peak hours.
- Handled cash transactions quickly, ensuring accuracy at all times.
- Trained new staff members in bar duties, enhancing their skills and performance.
- Built loyal customer base by creating welcoming environment with top quality service.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
Education
Licence certificate - Public house management
Gloucester college
Gloucester 05.2005
Health and safety /food hygiene level 3 - Catering
Gloucester college
Gloucester 05.2005
Licence certificate - Pub keeping
Gloucestershire college
Gloucester 08.1998
Kitchen health and safety level 3 - Catering
Gloucester college
Gloucester 08.1998
Skills
- Innovation driven
- Proactive attitude
- Interpersonal leadership
- Cash handling
- Staff recruitment and supervision
- Customer relationship management
- Crisis handling
- Business management
- Client relationship building
- HMRC processes
- Health and Safety Compliance
- Customer Service
- Team Leadership
- Cultural awareness
- Interpersonal communication
- Resourcefulness
- Customer service excellence
Timeline
Public house owner/licensee
Self employed
07.2005 - 10.2012
Care assistant
Stepping stones
05.2002 - 05.2005
Licensee /publican
Self employed
06.1998 - 05.2001
Licence certificate - Public house management
Gloucester college
Health and safety /food hygiene level 3 - Catering
Gloucester college
Licence certificate - Pub keeping
Gloucestershire college
Kitchen health and safety level 3 - Catering
Gloucester college
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