Joanne Baker
Newport,South Wales
Summary
Dedicated healthcare professional with expertise in Diabetes and Obesity education and management, complemented by strong skills in clinical assessment and decision-making. Proficient in motivational interviewing with APT Accreditation Level 2 and SCOPE training, ensuring patient-centred care and effective health promotion. Demonstrates leadership and mentorship abilities, supported by excellent communication skills and a solid understanding of the ABPI Code of Practice. Committed to facilitating positive behaviour change through education and facilitation, aiming to enhance patient outcomes.
Driven individual with exceptional communication and organisational skills, bringing background in project management and team leadership. Possesses keen ability to engage and inspire diverse groups, alongside talent for creating innovative educational content. Committed to facilitating meaningful learning experiences and fostering positive outcomes in Upskilling Primary and Secondary Care teams.
Overview
27
27
years of professional experience
Work history
Education Facilitator
Novo Nordisk Ltd
Gatwick, Crawley
2020.11 - 2026.02
- The Education Facilitator plays a pivotal role in improving patient outcomes through the delivery of structured, evidence-based education programmes. They are responsible for:
- Designing and delivering diabetes education to individuals and groups, with a focus on type 2 diabetes self-management, Treatment, Special Populations, End of life Management.
- Education on Cardio Reno Metabolic Disease.
- Empowering Health Care professionals to confidently and competently manage Diabetes using the TREND framework through mentorship.
- Working with People living with Diabetes to be equipped with the knowledge, skills, and confidence to make informed decisions about their health.
- Education on Continuous glucose monitoring (Libre/ Dexcom), and supporting those to interpret their results for optimum diabetes management.
- Collaborating with multidisciplinary teams to ensure education is accessible to Clinicians.
- Part of Working group to develop the ‘All Wales Diabetes Education and Information Resource.
- Monitoring and evaluating outcomes to ensure education interventions are effective and aligned with national standards (e.g., NICE guidelines).
- Supporting professional development by mentoring colleagues and contributing to training initiatives.
- Mentorship clinics within Primary and secondary care. Working within consultant led clinics.
- Managing and advising people on insulin therapy, remotely using digital platforms.
- Maintaining up-to-date clinical knowledge and aligning education delivery with national guidelines and local priorities.
- Delivery of Diabetes Education to Universities- Swansea MSc & Ulster.
- Delivery of education to GP Trainees.
- Internal Training on Compliance and Standard Operating procedures.
- Attend regular Cold case Compliance scenarios to ensure compliance within the nurse team.
- Peer review
Community Diabetes Specialist Nurse
Aneurin Bevan University Health Board
Newport
2014.01 - 2020.01
- Providing expert nursing care and support to individuals with complex or long-term conditions within their own homes or community settings. The role focuses on:
- Delivering specialist clinical care to manage and monitor diabetes, including other complex conditions.
- Insulin and GLP1 Initiation within Primary care/ GP clinics and house bound patients.
- Education around Hypos/ hypers, CGM (Libre/ Dexcom) and support given to patients on how to interpret their results, discussing Time in Range, trends etc.
- Support secondary care DSNs when required Clinics/ Wards.
- Working in secondary care consultant led clinics.
- Upskilling of Primary Care Practitioners/ Institutions
- Promoting independence and self-management, empowering patients to take an active role in their own health.
- Education to local BAME communities in Diabetes
- Coordinating care across multidisciplinary teams to ensure seamless, person-centred support.
- Conducting comprehensive assessments, developing care plans, and reviewing treatment effectiveness.
- Diabetes Management in Care home settings.
- Providing education and advice to patients, families, and carers to improve understanding and outcomes. Delivery of the X PERT patient education Programme
- Education to other service providers, District Nursing teams, Rapid Response teams, Palliative care – St Davids Foundation- End of life Management, Chronic disease teams, Secondary care Nurses, Mental Health institutions.
- Supporting hospital discharge and preventing avoidable admissions through proactive community-based interventions.
- Contributing to service development, quality improvement, and evidence-based practice.
- Liaising with Secondary care teams / Consultants
- Assessed patient conditions promptly, facilitating faster medical intervention.
- Coordinated with multi-disciplinary teams for holistic patient care provision.
- Educated patients about their health conditions, promoting self-care and prevention measures at home.
Macmillan Nurse Band 7 (1 Year Project)
Macmillan Cancer Survivorship Pilot/ Project
, Gwent
2013.01 - 2014.01
- Improving the lives of people living with and beyond cancer by understanding their experiences after treatment and developing effective support strategies. The project focused on:
- The physical, emotional, and social and financial challenges faced by cancer survivors after primary treatment.
- Supporting individuals with ongoing problems and help to work through what factors would help or hinder recovery.
- To Explore how individuals can self-manage treatment-related issues and highlight what support they need.
- Supporting those individuals suffering with cancer-related fatigue. Altered body image, sexual intimacy issues
- HCP education relating to cancer related challenges.
- Work towards Macmillan's strategic objectives, including:
- Enhancing survivorship care
- Improving access to information and support
- Working alongside National Cancer Survivorship Initiative (NCSI)
- Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
- Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex treatment
Practice Nurse
The Grange Clinic – Newport Gwent
Newport
2011.01 - 2013.01
- Providing evidence-based care for patients with chronic conditions such as Diabetes, CVD dyslipidemia and hypertension.
- Phlebotomy
- Insulin Initiation / GLP1 Initiation, Diabetes Clinics, Annual reviews, Referrals to MDT teams.
- Delivering health promotion and disease prevention services, including immunizations, cervical screening, Breast awareness, and lifestyle advice.
- Conducting clinical assessments, wound care, ECGs, phlebotomy, and assisting with minor surgery, Coil insertion/ Removal, Vaginal swabs, Sexual health screening.
- Podiatry assessments/ Liaising with podiatry teams
- Travel vaccines / Baby Immunisations, Flu clinics
- Ear syringing/ Hearing tests.
- Supporting self-management through patient education and personalized care planning.
- Working collaboratively with GPs, District Nurse Teams, healthcare assistants, and other professionals to ensure holistic, patient-centred care.
- Care Home reviews.
- Goal setting- Health education, behavioural change.
- Counselled patients on chronic disease management, promoting better self-care.
- Assisted in minor surgeries to ensure seamless procedures.
- Assisted patients with healing and recovery after surgery.
Practice Nurse
Panteg Heath Centre - Pontypool
2007.01 - 2011.01
- Providing evidence-based care for patients with chronic conditions such as Diabetes, CVD dyslipidemia and hypertension.
- Phlebotomy
- Insulin Initiation / GLP1 Initiation, Diabetes Clinics, Annual reviews, Referrals to MDT teams.
- Delivering health promotion and disease prevention services, including immunizations, cervical screening, Breast awareness, and lifestyle advice.
- Conducting clinical assessments, wound care, ECGs, phlebotomy, and assisting with minor surgery, Coil insertion/ Removal, Vaginal swabs, Sexual health screening.
- Podiatry assessments/ Liaising with podiatry teams
- Travel vaccines / Baby Immunisations, Flu clinics
- Ear syringing/ Hearing tests.
- Supporting self-management through patient education and personalized care planning.
- Working collaboratively with GPs, District Nurse Teams, healthcare assistants, and other professionals to ensure holistic, patient-centred care.
- Care Home reviews.
- Goal setting- Health education, behavioural change.
- Collaborated with multidisciplinary team members for comprehensive patient care planning.
- Conducted routine check-ups, ensuring ongoing patient health monitoring.
- Assisted in minor surgeries to ensure seamless procedures.
RGN – Surgery
Aneurin Bevan University health Board
2002.01 - 2007.01
- Pre Operative care – Assessment, education, Psychological support to Patient and families.
- Ensuring patient is prepared for surgery- Bowel prep, check lists.
- Phlebotomy/ Cannula Insertion
- Management Blood/ Plasma Transfusions.
- Post Op care
- Pain management- PCA's Epidurals, Oral medications, Liaising with the pain team.
- Stoma Care- education and support.
- Intravenous fluids/ Medications
- Management of Central lines
- Enteral Nutrition, Peg/ NG/ TPN
- Wound care, liaising with TVN, Removal of Exu drains Management of infections. Removal of Sutures/ Staples.
- End of life Care, Care pathways
- Discharge planning.
- Liaising with MDT, OT, Physio, DN's Social services, Dieticians, speech therapy, Cancer support services.
Day Surgery ( RGN ) Pre and Post Operative care
Aneurin Bevan University Health Board
Newport
1999.01 - 2002.06
- Admission ensuring documentation of patient consent, allergies, and medical history
- Education: Explain the procedure, fasting requirements, and discharge instructions.
- Assess the need for Anaesthetist review
- Preparation: Ensure pre-op checks (vitals, IV access, surgical site marking) are complete.
- Recovery Monitoring: Observe airway, breathing, circulation, pain, and consciousness.
- Pain & Nausea Management: Administer medications as prescribed.
- Discharge Preparation: Provide written and verbal instructions, Follow up if required
- Ensuring patient safety and arrange transport home.
- Kept records accurately, ensured accountability and transparency,.
- Organised workflow for streamlined process execution.
Education
BSc - Fundamentals Clinical Practice Module
Cardiff University
CardiffMSc - Diabetes Care Module
University South Glamorgan
Insulin For life Module
Warwick University
WarwickDiploma - Nursing
Cardiff University, School of Nursing and Midwifery
WalesSkills
- -Diabetes Education & -Management
- -Education & Facilitation
- -Motivational Interviewing APT Accreditation Level 2
- -SCOPE training
- ABPI Code of Practice Introduction
- -Clinical Assessment & Decision-Making
- -Health Promotion & Behaviour Change
- -Patient-Centred Care
- -Leadership & Mentorship
- -Excellent Communication Skills
References
References available upon request
ABOUT ME
A highly motivated, enthusiastic and driven Diabetes Specialist with over 27 years of diverse nursing experience, including extensive expertise in diabetes education and chronic disease management
Accomplishments
Part of an All Wales working group to develop an online diabetes digital learning resource for care home/ residential homes 'The Diabetes Education and Information Resource'.
www.diabetes-care.wales
References
References available upon request.
Timeline
Education Facilitator
Novo Nordisk Ltd
2020.11 - 2026.02
Community Diabetes Specialist Nurse
Aneurin Bevan University Health Board
2014.01 - 2020.01
Macmillan Nurse Band 7 (1 Year Project)
Macmillan Cancer Survivorship Pilot/ Project
2013.01 - 2014.01
Practice Nurse
The Grange Clinic – Newport Gwent
2011.01 - 2013.01
Practice Nurse
Panteg Heath Centre - Pontypool
2007.01 - 2011.01
RGN – Surgery
Aneurin Bevan University health Board
2002.01 - 2007.01
Day Surgery ( RGN ) Pre and Post Operative care
Aneurin Bevan University Health Board
1999.01 - 2002.06
BSc - Fundamentals Clinical Practice Module
Cardiff University
MSc - Diabetes Care Module
University South Glamorgan
Insulin For life Module
Warwick University
Diploma - Nursing
Cardiff University, School of Nursing and Midwifery