Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Joanne Anderson

Joanne Anderson

Oxford

Summary

Loyal and hard-working Client Manager with strong organisational and administrative skills. Reliable team player with innovative ideas to help improve quality of customer service.

Overview

14
14
years of professional experience
1
1
year of post-secondary education

Work history

Client manager

Cherry Picked Residential
Oxford
03.2023 - Current
  • Liaised with property owners and prospective new customers.
  • Inspected properties between lettings to confirm required works ahead of new tenants moving in.
  • Coordinated sales through communication with buyers, sellers and solicitors.
  • Collaborated with clients, solicitors and surveyors to progress property sales.
  • Answered phone calls and emails from potential and existing customers.
  • Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Sales/Lettings Negotiator

Andrews Property Group
Oxford
06.2018 - 03.2023


  • Communicated terms and conditions to prospective buyers or tenants.
  • Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
  • Ensured smooth day-to-day operations by resolving numerous phone and email enquiries each day.
  • Offered bespoke advice on property value based on current market estimates.
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Assisted with infection control through social distancing and PPE wearing.

Receptionist/Administrator

Connells Estate Agents
Oxford
08.2010 - 06.2018
  • Wrote professional letters, memos and emails for internal and external business communication.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Set up office spaces, equipment and support services for client and team meetings.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Handled office petty cash and maintained flawless records.

Education

RSA1 & 2 Typing Qualifications -

Oxpens College
Oxford
09.1989 - 05.1990

GCSEs achieved in Maths, English, French, History -

Milham Ford Girls School
Oxford
09.1986

Skills

  • Client care
  • Strong interpersonal skills
  • Customer-focused
  • Communication skills

Affiliations

  • I love to exercise and try to attend fitness classes regularly, my preferred classes are Fightklub and Bounce. As well as being a good way to keep fit, its also a great to socialise and meet new people..

Timeline

Client manager

Cherry Picked Residential
03.2023 - Current

Sales/Lettings Negotiator

Andrews Property Group
06.2018 - 03.2023

Receptionist/Administrator

Connells Estate Agents
08.2010 - 06.2018

RSA1 & 2 Typing Qualifications -

Oxpens College
09.1989 - 05.1990

GCSEs achieved in Maths, English, French, History -

Milham Ford Girls School

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Joanne Anderson