Joanne Allen
Bath
Summary
Hard-working administrator with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
21
21
years of professional experience
Work history
Patient Pathway Coordinator
INDEPENDENT HEALTH GROUP
Peasedown St John
04.2024 - Current
- Work within dedicated speciality clinical areas to facilitate smooth running of patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around patient and their individual needs.
- Implement all administrative processes along patient pathway to ensure patient's journey is managed efficiently and smoothly, in accordance with targets and agreed timescales.
- Provide cross-cover for other Patient Pathway Co-Ordinators to ensure consistent and effective administration service is maintained at all times.
- Answer phone calls and respond to emails from clients.
- Address customer complaints and resolve issues.
- Manage and prioritise varied and busy workload to meet deadlines.
- Manage databases and information systems, maintaining accurate and accessible records.
- Adapt to unforeseen challenges with proactive, flexible approach.
- Receive and action feedback to improve personal performance.
- Draft procedural statements and guidelines for company-wide use.
Assistant Practitioner
ROYAL UNITED HOSPITAL, BATH
01.2005 - 01.2024
- To administer and maintain Intravenous Therapy safely and competently as per Trust Policies;
- Undertake and perform clinical skills to enhance delivery of patient care with specific competency with individual wards/department, e.g. venepuncture, cannulation, removal of PICC line and 12 lead ECG recording;
- Recognise need for referral and undertake referrals to specialist nurses/practitioners as advised by registered nurse;
- Provide concise, effective communication to other members of MDT.
- Maintain excellent communication with patients and relatives regarding all aspects of care demonstrating variety of communication skills in accordance with client group.
- Maintain clear concise and legible documentation adhering to standards in accordance with Trust policies.
- Provide quality patient care by communicating effectively with team members.
- Perform basic lab tests as required to aid faster diagnosis.
- Maintained accurate patient records for seamless continuity of care.
- Completed all documentation accurately and confidentially, maintaining high professional standards.
- Monitored vital signs regularly to identify any potential health issues early.
- Implemented infection control measures, reducing risk of hospital acquired infections.
- Transferred patients to specialist health workers for ongoing medical support.
- Assessed diagnostic findings to determine patient treatment plans.
- Collaborated with multidisciplinary teams to provide excellent care continuity.
- Kept detailed, accurate patient notes for thorough medical records.
Senior Healthcare Assistant
ROYAL UNITED HOSPITAL, BATH
01.2021 - 01.2022
- Carry out testing of Visual Acuity.
- Installation of specific dilating eye drops
- Perform Vital signs and other necessary pre-operative clinical assessments as required.
- Document such data accurately within patient's written notes
- Carry out Optical Coherence Tomography (OCT)
- Perform point-of-care testing of INR levels.
- Take venous blood specimens and insert venous cannulas.
- Measure capillary blood sugars, record and report results
- Greet patients and direct them within the department as appropriate.
- Assist patients in accessing and using toilet facilities as required.
- Provide patient refreshments as required.
- To escort/transport patients to and collect from theatre or other departments as appropriate
- Promote and maintain patient privacy and dignity.
- Ensure patient confidentiality at all times, including verbal and written information.
- Assist in maintenance of stock levels, including pharmaceutical products.
- Assist in maintenance of department cleanliness and tidiness, and adhere to infection control policy and procedures at all times.
- Receive and convey information from telephone or personal inquiries in a courteous manner, and ensure that all persons visiting the ward are greeted and assisted in awelcoming and supportive manner.
- Assist trained nurses and clerical staff in administrative duties as required.
- Participate in providing mentoring and assessment of candidates for NVQ level 2 and Care Certificate.
- The Royal United Hospital Bath NHS Trust provides acute treatment and care for a catchment population of around 500,000 people in Bath, and the surrounding towns and villages in North East Somerset and Western Wiltshire.
Risk Management Administrator
ROYAL UNITED HOSPITAL, BATH
01.2005 - 01.2024
- Assess relevance and significance of incidents received and escalate, where necessary to Head of Risk and Assurance.
- Prioritise data entry
- Check quality and obtain further information, where required, to enable complete entry of information of incidents
- Initiate investigation process for incidents
- Receive information on incident investigation for entry onto database
- Monitor progress of incident investigations, sending reminders when necessary and receive all communication relating to investigation
- Request health records when necessary and check relevant information on hospital patient administration system
- Assist in uploading patient safety data to National Learning and Reporting System
- Compile reports regarding incident statistics when requested
- The Royal United Hospital Bath NHS Trust provides acute treatment and care for a catchment population of around 500,000 people in Bath, and the surrounding towns and villages in North East Somerset and Western Wiltshire.
Medical Laboratory Assistant
ROYAL UNITED HOSPITAL, BATH
01.2005 - 01.2024
- Responsible for carrying out all laboratory support tasks that do not require BMS state registration, as well as more technical tasks.
- Principally, these tasks are associated with sample receipt and all pre- and post-analytical preparation, basic technical work and organisation of supplies and consumables.
- Large proportion of time is spent on entering patient details into lab computer system for which high degree of concentration and accuracy is required.
- Distribution and receipt of stores goods and stock control.
- Dealing with enquiries by telephone and face to face in polite, sensitive and professional manner.
- Regularly participate in Near Patient Testing clinics within GP surgeries and local hospitals, bleeding patients and using portable coagulometer.
- The Royal United Hospital Bath NHS Trust provides acute treatment and care for a catchment population of around 500,000 people in Bath, and the surrounding towns and villages in North East Somerset and Western Wiltshire.
Resuscitation Training Administrator
ROYAL UNITED HOSPITAL, BATH
01.2005 - 01.2024
- Booking candidates onto appropriate courses according to Trust guidelines.
- Ensuring details of course participants are accurately entered onto hospital databases.
- To respond appropriately to telephone calls from all disciplines of staff, internal and external.
- Answer queries appropriately.
- Update databases and input statistics to facilitate production of regular statistical information.
- Act as coordinator for advanced life support courses
- Order supplies for hospital resuscitation cupboard
- The Royal United Hospital Bath NHS Trust provides acute treatment and care for a catchment population of around 500,000 people in Bath, and the surrounding towns and villages in North East Somerset and Western Wiltshire.
- Handled employee queries regarding training programmes, ensuring clarity and understanding.
- Coordinated staff training sessions for improved performance.
Education
Foundation Degree - Health And Social Care
Varsity Training
Bath2021
Skills
- Communication expertise
- Microsoft Office
- Email inbox management
- Outlook calendar management
- Confidentiality maintenance
- Interdepartmental coordination
- Client relationship building
- Initiative taking
Timeline
Patient Pathway Coordinator
INDEPENDENT HEALTH GROUP
04.2024 - Current
Senior Healthcare Assistant
ROYAL UNITED HOSPITAL, BATH
01.2021 - 01.2022
Assistant Practitioner
ROYAL UNITED HOSPITAL, BATH
01.2005 - 01.2024
Risk Management Administrator
ROYAL UNITED HOSPITAL, BATH
01.2005 - 01.2024
Medical Laboratory Assistant
ROYAL UNITED HOSPITAL, BATH
01.2005 - 01.2024
Resuscitation Training Administrator
ROYAL UNITED HOSPITAL, BATH
01.2005 - 01.2024
Foundation Degree - Health And Social Care
Varsity Training