Summary
Overview
Work History
Education
Additional Information
Timeline
SeniorSoftwareEngineer
Joanna Davis

Joanna Davis

Kent

Summary

Working for a communications business my style of open and thorough communication was not underappreciated. Administratively, 4Com equipped me with how to compose professional emails, e-notetaking, call-handling experience and de-escalation training. I used various software platforms and liaised interdepartmentally including third-party providers. I worked with caseloads to solve any technical issues and achieved daily KPIs. Soon after my arrival I was managing the collections process for the support team.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Live-In Carer

Family Carer
Lenham, KEN
09.2023 - Current
  • Supported residents with bathing, grooming, dressing, and oral hygiene care and assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments.

Administrator

4Com
Bournemouth, DOR
11.2022 - 05.2023
  • Managed over 50 calls daily and met personal KPI's as administrator and customer service representative.
  • Privately chosen to deal with escalated customers to increase customer retention.
  • Responded proactively to rapid change following emergency MSO protocol.
  • Excellent communication skills: note-taking on CRM system, operated Microsoft Office, liaising interdepartmentally and maintained detailed Collection database.

COVID-19 Tester

Randstad
Bury St Edmunds, SFK
09.2021 - 12.2021
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Oversaw and assisted with potentially contaminated individuals including registration and processing.

Supervisor

Juliet Plumart
Brighton, SSX
09.2018 - 03.2020
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

High 2:1 - Philosophy, Politics and Art

University of Brighton
09.2018 - 05.2022

Additional Information

Certificate of Participation at the Open University

- Applying social work law to asylum and immigration

- Social construction and social constructionism

- Engendering citizenship

- Understanding economic inequity

Creative Portfolio

- Exploring disability and retirement

Timeline

Live-In Carer

Family Carer
09.2023 - Current

Administrator

4Com
11.2022 - 05.2023

COVID-19 Tester

Randstad
09.2021 - 12.2021

Supervisor

Juliet Plumart
09.2018 - 03.2020

High 2:1 - Philosophy, Politics and Art

University of Brighton
09.2018 - 05.2022

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Joanna Davis