Front Desk/Concierge
M4 facilities Management LTD
11.2022 - Current
- Greeting and navigating visitors and staff through the office in a competent approach
- Managing all front desk security and awareness in a well- presented welcoming and professional manner
- Maintaining an efficient calendar for appointments and supplying visitors passes/staff IDs
- Handling posts, organizing couriers, maintaining purchases invoices, receipts, and backup accountabilities, assisting with inquiries
- Liaising and taking instruction from the site manager regarding site procedures, briefings, and mandates
- Completed weekly front office rota to guarantee optimal cover for operations.
- Supporting facility management with the organizing of meetings, supplies, and client/costumers reviews
- Answering business phones, responding to emails, keeping logbooks, maintaining apt data and information, and organizational charts
- Site patrol, tracking, and chasing unresolved maintenance concerns
- Understanding the organizations and building the most effective ways to support clients and the workforce
- Maintaining the safety and cleanliness of the reception area and the rest of the premises
- Retaining company policy culture, teamwork, and professional relationship
- Kept focused on critical components of operations to drive guest satisfaction.
- Participated in interviewing and hiring front office staff.
- Handled inventory control for front office and stationery supplies, reordering low-stock items.
- Encouraged mutual trust, respect, and cooperation among team members.
- Maximized front desk efficiencies by producing well-structured, comprehensive training manuals.
