Open to work
Joanna Wolf
Abbey Wood,United Kingdom
Work preference
Summary
Driven professional with talent for managing complex operations and fostering client relationships. Proficient in organisational leadership and financial oversight, combining these skills to ensure smooth estate management. Committed to enhancing property value and client satisfaction through strategic planning and diligent execution.
Overview
19
19
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Estate Manager
St James Schools
2024.10 - 2026.03
- Estates Management - Lead the day-to-day management of the school estate, ensuring planned, preventative and reactive maintenance is delivered efficiently and to a high standard.
- Maintenance - Oversee the operation and maintenance of all building services, plant and infrastructure, ensuring statutory compliance and best practice.
- Leadership and Management – Line manage the estate team, coordinate hiring process; foster a positive, solution focused culture that promotes accountability, professionalism and teamwork.
- Project Management - Deliver approved capital and improvement projects on time, within budget and to agreed standards.
- Health & Safety - Ensure all estate operations comply with statutory, regulatory and health & safety requirements.
Estate Manager
Dulwich Prep London
2022.10 - 2024.10
- Negotiating contracts
- Managing Hard and Soft FM
- Working on a strategy towards achieving net zero carbon status
- Working closely with the bursar on Capital Projects preparation and execution
- Managing contracts and service level agreement
- Investigating and implementing ways to reduce utilities consumption
- Managing and monitoring H&S and leading the termly committees
- Forecasting and setting budgets
Interim Residence Manager (on contract through MRG recruitment)
University of The Arts London
2021.03 - 2022.10
- Leading the team to create positive memorable experiences by exceeding expectations for all residents
- Ensuring resident welfare is paramount and residents have connections to support services where appropriate
- Managing and monitoring H&S and compliance activities
- Contributing to and reviewing budgets and financial performance and where required providing forecast data
- Leading and coordinating the team members and actively engaging and coaching the team to achieve and exceed established budgeted financial and operational goals
- Providing customer focused facilities and maintenance services
- Recruiting new members of staff and making sure full induction process has taken place.
Estate Manager FTC
St James Schools
2020.02 - 2021.02
- Reason for leaving: Fixed term maternity cover
Operations Manager – Various private providers
Purpose Built Student Accommodation
2014.07 - 2019.10
- Reason for leaving: ill health
Office Admin/Team Assistant/Receptionist
Temporary assignments with Angela Mortimer
2014.05 - 2014.07
- Reason for leaving: temporary assignments
Assistant Centre Manager
Targetspace Limited, London
2012.06 - 2014.04
- Reason for leaving: redundancy
Customer Service Coordinator (Receptionist/Administrator)
Balfour Beatty GHO, Victoria, London
2012.03 - 2012.06
- Reason for leaving: temporary assignment
Production worker
APT Interlis, Poland
2011.10 - 2012.02
- Reason for leaving: temporary role whilst preparing to return to London
Product Quality Inspector
Werner Bauser GmbH, Germany
2011.02 - 2011.07
- Reason for leaving: fixed term contract
PA / Team Assistant
SDMO Kalisz, Poland
2010.09 - 2010.12
- Reason for leaving: fixed term contract
Corporate Receptionist
Resource Group LTD, Euston Tower, London
2006.10 - 2010.06
- Reason for leaving: forced to return to Poland for family reasons
Education
A-Level equivalent -
V Secondary School
Kalisz, Poland 1999.01 - 2003.01
GCSE equivalent - undefined
V Secondary School
Kalisz, Poland 1991.01 - 1999.01
Skills
- Business Growth
- Operational Excellence
- Project Management
- Continuous Professional Development
- Conflict Management
- Customer Satisfaction
- Budget Control/Forecasting
- Advanced with all Microsoft Office packages
- Computer literate with various Internet and Email software
- Energy efficiency principles
- Premium customer service
- Estate security procedures
- Multitasking efficiency
- Staff supervision and training
- Budget management
- Health and safety knowledge
- Asbestos control
- Every
- Maintenance scheduling
- Financial reporting
Certification
- 2022: IOSH
- 2021: Infection Control Level 2
- 2019: MHFA
- 2017: Health and Nutrition Level 2
- 2015: Lean Management Organization Techniques
- 2013: Level 2 Essential IT Skills
- 2013: Level 2 Business and Administration
LANGUAGES
English: Fluent
Polish: Native
Accomplishments
- Operational expense reduction - 12,5% annual budget savings
- Processes implementation to help with data reporting
- Community Hero Award for charity work
- KPI achievements at 96%
- Restoring mural within the school playground
Affiliations
- Crochet
- Reading
- Photography
- Crafting
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Estate Manager
St James Schools
2024.10 - 2026.03
Estate Manager
Dulwich Prep London
2022.10 - 2024.10
Interim Residence Manager (on contract through MRG recruitment)
University of The Arts London
2021.03 - 2022.10
Estate Manager FTC
St James Schools
2020.02 - 2021.02
Operations Manager – Various private providers
Purpose Built Student Accommodation
2014.07 - 2019.10
Office Admin/Team Assistant/Receptionist
Temporary assignments with Angela Mortimer
2014.05 - 2014.07
Assistant Centre Manager
Targetspace Limited, London
2012.06 - 2014.04
Customer Service Coordinator (Receptionist/Administrator)
Balfour Beatty GHO, Victoria, London
2012.03 - 2012.06
Production worker
APT Interlis, Poland
2011.10 - 2012.02
Product Quality Inspector
Werner Bauser GmbH, Germany
2011.02 - 2011.07
PA / Team Assistant
SDMO Kalisz, Poland
2010.09 - 2010.12
Corporate Receptionist
Resource Group LTD, Euston Tower, London
2006.10 - 2010.06
A-Level equivalent -
V Secondary School
1999.01 - 2003.01
GCSE equivalent - undefined
V Secondary School
1991.01 - 1999.01