Joanna Vallins
Tonbridge
Summary
Procurement and supplier management professional with extensive experience in purchase order processing and contract administration. Proven ability in data analysis and reporting using Excel, including advanced functions like VLOOKUP, alongside proficiency in Oracle and MS Office. Demonstrated commitment to process improvement and compliance, with a successful history in training and developing teams. Skilled in managing purchasing procedures and fostering strong supplier relationships while delivering exceptional customer service.
Overview
6
6
years of post-secondary education
30
30
years of professional experience
Work history
Buyer – Purchasing
Ricoh UK Ltd
Northampton
2021.07 - 2026.07
- Create and manage purchase orders to ensure compliance and minimise approval delays.
- Proactively managing aged PO reports to ensure closure and prompt payment to suppliers.
- Monitor supplier performance and maintain positive relationships to resolve issues swiftly.
- Support colleagues with training and query resolution to improve team efficiency.
- To maintain smooth operations, manage order discrepancies swiftly and professionally.
- Ensure timely delivery of products, maintaining customer satisfaction levels.
Senior Asset Protection Administrator
Ricoh UK Ltd
Northampton
2018.01 - 2021.01
- Managed asset protection insurance for 12 operating companies, ensuring accuracy and regulatory compliance.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Maintained cleanliness in shared spaces to foster a positive work environment.
Senior Administrator
Ricoh Capital Ltd
Merstham, Surrey
2006.01 - 2018.01
- Managed customer lease administration to ensure adherence to company guidelines and requirements.
- Produced settlement figures, credit notes, and invoices, contributing to accurate and timely customer requests.
- Supported system testing prior to go-live, ensuring the challenges of day-to-day system-based tasks were identified and corrected.
- Trained and mentored staff on new processes, developing indexed process notes to enhance consistency and support.
Reception Supervisor
Abbey Protection Group Ltd
Croydon, Surrey
2001.01 - 2006.01
- Supervised reception staff, managing holiday requests, appraisals, and team meetings to maintain a cohesive team environment.
- Trained new staff and interviewed job candidates, enhancing team capability and ensuring alignment with operational needs.
- Provided administrative support by collating call statistics and preparing rotas, streamlining scheduling processes for optimal coverage.
- Maintained office systems, equipment, and databases to support daily operations.
Receptionist & Legal Secretary
Abbey Protection Group Ltd
Croydon, Surrey
1999.01 - 2001.01
- Managed high call volumes, effectively transferring business clients to appropriate legal advisors, ensuring timely communication and support.
- Delivered comprehensive legal secretarial support through audio/copy typing and preparation of tribunal bundles, facilitating efficient legal processes.
- Facilitated prompt issue resolution through careful tracking of complaints until fully addressed.
- Assisted with administrative tasks, improving overall functionality of the office.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
Customer Service Advisor
Beacon Gas
Croydon, Surrey
1998.01 - 1999.01
Customer Service Advisor
British Telecom
Croydon, Surrey
1997.01 - 1998.12
Education
First Certificate for Legal Secretaries - Secretarial
Coulsdon College
Surrey 1996.01 - 1997.01
GCSEs -
Selsdon High School
Surrey 1989.01 - 1994.01
Skills
- Customer Support
- Client Relationship Management
- Conflict Resolution
- Customer Feedback Analysis
- Order Fulfilment
- Quality Assurance
- CRM Software
- ERP systems knowledge
- Vendor management
- Purchasing procedures
- Policy Compliance
- Collaboration Skills
- Team development
- Stress Management
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Buyer – Purchasing
Ricoh UK Ltd
2021.07 - 2026.07
Senior Asset Protection Administrator
Ricoh UK Ltd
2018.01 - 2021.01
Senior Administrator
Ricoh Capital Ltd
2006.01 - 2018.01
Reception Supervisor
Abbey Protection Group Ltd
2001.01 - 2006.01
Receptionist & Legal Secretary
Abbey Protection Group Ltd
1999.01 - 2001.01
Customer Service Advisor
Beacon Gas
1998.01 - 1999.01
Customer Service Advisor
British Telecom
1997.01 - 1998.12
First Certificate for Legal Secretaries - Secretarial
Coulsdon College
1996.01 - 1997.01
GCSEs -
Selsdon High School
1989.01 - 1994.01